Customer Ratings & Reviews

Online Geek Squad personnel could not grasp what I needed. They sent someone to my house that could not perform the work that was necessary. The only good part of that first visit was someone could see exactly what I needed. So, the right person showed up and did exactly what was needed quickly. Online support did not work. In-house support worked great.

Excellent service and advice. Very knowledgeable and helpful .

Adam was prompt, texted me before his arrival, worked efficiently, explained everything in terms I could easily understand, talked about the need for a new modem/router, gave me a few choices about which to order, and completed the visit quickly. He was kind and courteous and I definitely want him to return for any future issues.

Our representative, Michael worked diligently to service and install our new All in One desktop and Webroot protection plan. He stayed an additional 30 minutes to help us install another program.

Very knowledgeable, he knew what to do and he fixed the problem.

Excellent customer service. They solved the problem and helped me understand how to sync my desk top and lap top computers.

Fixed our prlinters quickly and my computer quickly & very knowlegeable very personable

For years I was able to set up my home audio/video stereo systems without ant help. That was the analog years. Today's home entertainment systems are very intimidating because of the complexity of the features they have. I do not have a comfort zone in their setup. The Geek Squad are more comfortable with the setup of these new systems. They did a great job in setting up my home system. I now have to go through the manual and sit down with the system to learn how to do a lot of the settings that the receiver has for it's many built in features. These, I understand have got to be done by the owner.

Tech support has been great. I had "Patrick" twice. I could not get into my computers or stream on my tvs. Experiencing "roaming" on one cell phone despite I'm in my own home & country. The other is junk. It's involved. Ive had best buy for approx 20 years. I bought 7 computers and my other interest was cameras. In the past Ive bought countless other products from microwaves, headphones, hard drives, vacuum cleaners, computer & camera acessories. Counting all years I've bought 9 cameras total from best buy. I was treated with the utmost respect. I'm disabled & unable to go into a store. I have total tech support. They can come into my home. It's an hour time frame. They managed to correct my issue for now. I must have a home theatre apt. In the future. Calling in for support has been made easy for me. Their people are knowledgeable and listen very carefully to provide the best support. I've needed much help lately and though out the years they have done above and beyond when it comes to the reccomendations, support, even empathy. I appreciate the care & concern theve shown me. I have a home health aide. Patrick included her and explained to both of us what happened and needs to be done. Thank you best buy for 20 years of service.

I never hesitate to contact GS for any electronic issue. They are knowledgeable, friendly, and professional. Love the GS.

Fixed the problem quickly and efficiently. Arrived on time. Was curteous and friendly. We have used the Geek Squad in the past and totally trust them to help us when we need it.

Jeffrey asked many questions to resolve issues we had with Microsoft 365. We could not access Word or other Microfsoft functions. We had gone to Best Buy in-house twice to resolve issues and continued to have lack of access. Jeffrey was successful in completing the correct installation for Microsoft 365 on our laptop.

Michael fixed my computer. He is excellent, patient, thorough and very personable. All my experiences with the Geek Squad personnel have been 5 star. They are all excellent, patient, and thorough. I highly recommend the Geek Squad and will continue to use them.

Geek squad fixed both computers & they are now running well. Geek squad is professional & know what they are doing. Thanks!

Christina? did a great job as I had a number of problems. Both of my printers were not working among other problems. while at the Shreveport store, I asked if the (2013) router could be contributing to the printing problem with the printers. Fortunately i decided to rerplaced the router. While this did not fix the problem, it certainly slowed them down. Anyway, Christina? fixed the problems with both printers and all the other problems. 5 Stars for Christina?

Jermiah Evans was great, in stall my new laptop computer. Very knowledgeable

The in-home technician left my printer un-connected to the new computer. Left me paper saying to call and he would return my call within 24 hours. I called 3 days in a row and never did hear back from him. Remote technician was able to solve my problems. Thank God!

Arrived on time. Very professional. Solved my problem quickly. Will use Geek Squad again if necessary.

Montgomery was great! Very professional and personable. He went above and beyond.

Two different support by Geek Squad each handled smoothly and with no problems. Staff keep us informed of arrival times and provided updates when necessary. Jobs were completed with little problem and success was immediate. Squad members were competent, quick, and answered our questions clearly and demonstrated any options as needed for my use. WElll done!