Customer Ratings & Reviews

Marco came to my home, checked my computer, and determined the work that needed to be done. The allotted appointment time was not adequate for the required repairs, so he scheduled a time for me to drop off my computer at Best Buy. Marco is very professional, efficient, patient, and friendly. He was able to diagnose the problems, explained them to me in terms I could understand, and assured me the computer would be OK. He suggested the addition of SSD, which made my computer much faster. The technical support I received was outstanding, and the advice given by Marco proved him to be trustworthy and very knowledgeable. He is also a very nice person. I worked in customer service positions my entire life and have high expectations when I'm on the receiving end. I am a happy customer and would highly recommend Best Buy and Geek Squad.

The rep can out to my home and diagnosed my issues. Gave me a complete rundown of what was needed and was extremely knowledgeable and explained it to where even I could understand it. Our Best Buy here in Rogers Arkansas is second to no one… Great job Rogers Arkansas Best But!.

shawn was a wiz fixing my printer set he also got my computer back on the right settings and then he showed me how to get my tv in my camper bought from best buy set up he did it for me again so i could write it down, i would hire him in a second if i had an electronic store you have the best with shawn. thank you best buy !!!!!!

Fixed the problem quickly and efficiently. Arrived on time. Was curteous and friendly. We have used the Geek Squad in the past and totally trust them to help us when we need it.

Gerard was very helpful and very knowledgeable. Did a great job

Setup and installation was handled professionally and with courtesy. Asked what I wanted and explained application with details and patience. Love these guys!

The agent fixed my computer problems. She was professional and informed.

Check-in with Brandon T on 10/10/20 went well. He listened to my problems. He explained what could be wrong and documented the issues on my laptop service order in detail, including potential costs. Heard back from James on 10/11/20. He explained what he did and found on my laptop to my satisfaction. Service was great. I appreciate it and the paperwork or record of the work performed.

Excellent customer service. They solved the problem and helped me understand how to sync my desk top and lap top computers.

Caleb was phenomenal. We've worked with him before, and are glad when he is assigned to us. He's attentive to the questions and concerns, and eager not just to solve problems, but to teach us so we can do a better job on our own. He's an excellent source of help.

Good service. Tech was on time and efficiently checked out our comuters.

The agent was very hospitable and easy to work with he resolved my issues in a timely manner and I also learned a few things from him regarding my computer. Especially since I’m a senior citizen I was so thankful to have him service my device.

The agent installed the computer and hooked it to printer in a timely fashion. Gave a good explanation of the new equipment and demonstrated how to use. The only down fall was when we tried to apply the gift card to the billing it was not accepted regardless of how it was done. So it defeated the purpose of using my best buy gift card.

Joseph arrived on time and started cleaning up my computer. He removed unnecessary apps I didn't need or want as well as a duplicate sign-on and verified that all was working as designed. Before updating to Windows 11 he suggested replacing my older hard drive with a SSD which would run much faster. I took his advice, got the new SSD and had Windows 11 installed by Richard at the store. My computer runs much faster now and there aren't too many changes in Windows 11 that this 77yo retiree can't adjust to without a major freak-out. I appreciated their work and suggestions and am glad to have Geek Squad coverage. They know what they are doing and I trust them all.

The agents were able to help us synch up our two computers and to verify that the printers were talking with desktops. They were very courteous and assisted us with the issues.

Several months ago, I purchased a logitech camera for use with Zoom. So far, it works great on the few times I have used it. Although I probably could have installed it, I had a Geek Squad guy do it for me. I learned from him. For that I am thankful.

Excellent customer service! Staff was very helpful and efficient in getting my computer to work again.

New computer wouldn't boot up a few days after in-home set up. This after a first windows update. Response of Geek Squad was fast and efficient. I was impressed. They had me up and running very quickly. l was very impressed with both Geek squad technicians who visited my home.

I had a problem with my Home computer&know very little about electronics. When itr was not working properly, "Who Do You Call"? The Geek Squad of course! They are prompt, know what they are doing&solve the problem quickly

Knowledgeable and thorough. Very helpful and pleasant