Customer Ratings & Reviews

Our tech came out on time , friendly and courteous . Fixed our problem quickly .

Your technician Michael was terrific. This was he second time he provided an in home service in connection with purchases of a new lap top and printer. The first time was because when I picked up my new lap top no one told me certain information from the data transfer from my old lap top would not be available without the related application (Turbo Tax and Adobe). Even the remote technicians could not figure this out. By the way I was disconnected twice while on the phone with a remote technician without a call back. Customer communications on this event was very poor. I was disappointed, Thank goodness Michael was able to get it right. Frank Colalucci

I have had the opportunity to work with many techs since computers came into use. Scott and Justin are more knowledgeable than most and was able to answer my questions. They take pride in their work and solved my problems. I am very pleased with their work.

Brent set the Gold Standard for Customer Service. He was professional, knowledgeable, kind, pleasant, and went far beyond the call of duty to try to resolve our problem. He's the BEST and I would recommend him to everyone.

Geek Squad agent was on time, courteous, and friendly and addressed all my concerns in addition to fixing the problem for which I had originally called for. I would highly recommend purchasing the total tech protection plan when purchasing a new device, well worth the money!

Christian was very knowledgeable and patient helping my wife and me with resetting her iPhone. He answered all of our questions and walked us through the reset process. We now have a working iPhone. Thank you Christian/Best Buy and Geek Squad.

I purchased a new Apple Mac Desktop from Best Buy and Tyler from Geek Squad helped me set it up at my home after the old computer had been transferred to the new one at the store...I am completely satisfied with this purchase and highly recommend Tyler as the best Geek Squad person to assist us when needed...

Agent installed a converter to allow me to access local tv from an old antenna on the roof. Work was done quickly with explanation of how to use the remote for the device with the one for tv to bring in reception. Agent was businesslike, friendly, professional, on time, knowledgeable and communicative. Maintained covid safety protocol at all times.

Geek Squad is like having your own tech, Instalation and information company. I have been a tech support member for over a year and use them on a regular basis. They are always there to serve you for one low yearly price. Exceptional Service 100% of the time. Thank you Geek Squad!

If I have not already applied, I wrote a piece saying I really value my Geek Squad service and always get superior service. I have bought this service since you first offered it in 2012 for $100.00 a month....

Abhi is an excellent tech. He installed my replacement UPS battery and suggested recycle of the old one at Batteries Plus. Everything checked out fine after the install on my desktop PC and printers backed up by the UPS. Abhi, good job, thanks very much.

The Agent help remove virus from my pc, and now am not having any problem m=with my pc

Agent called before confirming service, showed up on time and we talked again of new laptop items and he took care of all my concerns and explained his work before asking if anything else needed attention. Very pleased with all of Geek Squad Services

The Geek Squad agent arrived on time, was courteous, knowlegable, and I was very satisfied with his work. I will ask for him again should I have computing or television difficulties again, Thanks Geek Squad!

Adam moved our tv from the living room to the den and attached a antenna. He checked out our viewing preference and set the tv to it. He was neat and tidy clean up and helped me set the tv stand under the tv. Really a great service that Best Buy and the Geek Squad provide. We could not be more content.

I've had issues in the past with stereos. Not working and they came out to the house and did a house call on the stereo system. Very easy to work with very kind. Nice to have this Program

I was totally satisfied with the service received from Paul. He was excellent making sure he contacted me the day before and then again about 15 minutes before his arrival. Very punctual and explained all he was doing and steps I need to complete being I need to purchase a new tower. I recommend him very highly and will call again when I need my new tower installed.

Excellent service. Knowledgeable tech. Knew what to do

Geek Squad, especially Andrew, was just as helpful as one person can be. I have continued to renew my subscription to Geek Squad because they have been extremely helpful in times of crisis.

Agent Chip was wonderful in updating our computer E-mail etc. after we decided to use this PC as our Master after moving to Florida as our homestead. He was very nice, made all the changes we wanted and provided good judgement as to our updates. Agent Chris is truly recommended for those that need installation and updates to their computer.