Customer Ratings & Reviews

The only item I purchased on that date was the Total Tech service which renewed. I am a senior and often need assistance with my computer. This product is wonderful for my situation. I can get help whenever I need it. JS.

Knowledgeable and thorough. Very helpful and pleasant

my interactions with Geek squad have always been very positive. They are respectful of my lack of knowledge and very thorough in taking me through a solution step by step. I have recommended them to many friends

Tech’s were friendly and checked my problem. They were unsure what was causing my computer not to connect to the internet. It had started working by the time they left although unsure what had caused it to connect. Told me if I shut it down it may not connect again.

Geek Squad gentlemen were on time, polite a knowleable.

Sean is the best! He never gave up when Apple caused problems!

the agent fixed my tv and i did not need help at home so that saved me 149.00 so i saved all this moneythey helped me alot i thanket them awhole lot.

This Total Tech team is awesome. Just having the services provided available has made my life simpler to manage.

THE MOUSE THAT I BOUGHT THROUGH MARIO NARDONE ON A SERVICE CALL IS WORKING FINE WITH MY LAPTOP THAT I PURCHASED FROM BEST BUY. THIS MOUSE HAS PROVIDED ME WITH SPEED THAT ALLOWS ME TO REVIEW MY E-MAILS QUICKLY AND I DON'T HAVE TO PLAY AROUND WITH MY FINGERS ON THE PAD. THIS MOUSE MAKES MY JOB EASIER AND MORE SATISFACTION WHEN READING MY E-MAILS. THANK YOU BEST BUY.

I've had issues in the past with stereos. Not working and they came out to the house and did a house call on the stereo system. Very easy to work with very kind. Nice to have this Program

So helpful to have a place to go for help & advice about techie stuff when we don't have a clue, when something goes wrong!

If I have not already applied, I wrote a piece saying I really value my Geek Squad service and always get superior service. I have bought this service since you first offered it in 2012 for $100.00 a month....

Geek Squad, especially Andrew, was just as helpful as one person can be. I have continued to renew my subscription to Geek Squad because they have been extremely helpful in times of crisis.

Tech came at time promised. Put on his PPE stuff as per policy. Made sure what I hooked up was done correctly then helped me work thru programing issue. He was knowledgeable and helpful. Only down side was I had to wait for ten days to get an appointment. Had I needed help quickly, I would have returned the computer immediately for lack of service.

The Geek Squad agent arrived on time, was courteous, knowlegable, and I was very satisfied with his work. I will ask for him again should I have computing or television difficulties again, Thanks Geek Squad!

Chris fixed all my issues with my computer and printer and explained everything in easy to understand terminology. Very informative and professional.

Geek Squad service was prompt and professional. The issues were diagnosed quickly, and all questions were answered. We were shown how best to mange files.

Excellent installation and knowledge of their work.

Christian was very knowledgeable and patient helping my wife and me with resetting her iPhone. He answered all of our questions and walked us through the reset process. We now have a working iPhone. Thank you Christian/Best Buy and Geek Squad.

The Squad did the best they could. They've concluded it is mechanical and it makes sense. My 11 month old Asus - is going back to the MFG. I told ASUS what the Geek Squad told me and they said that it was helpful advice and conclusion. My 11 year old Asus - I hope it holds up for the next 2-3 weeks!