Customer Ratings & Reviews

Our Geek is really good, knowledgeable and efficient. He takes the time to answer all our questions. Our chief complaint has to do with not being able to call our store and get good information. The National number does not help us much at all.

My Geek squad agent … David Jones … was the best !! He was punctual …answered all my questions …and did my computer / I - pad( s ) setups the way that I needed them to be … Without a doubt …I would recommend him …and I would not hesitate to have him fix my I- pads again …Good Job David !!!!

The agent set up the installed the EERO 6+ mesh system to extend our home internet reception. He was meticulous and very neat working in some very crowded areas. The system has worked flawlessly and we are delighted with our improved signal.

The agent Mathew was amazing! He helped set up my TVs with Apple TV and Roku as well as home security cameras, laptop and iPhone issues. He’s incredibly knowledgeable, professional, and friendly.

The agents were knowledgeable and friendly in fixing our computer and printer. The agents arrived on time, fixed our problems and were gone. We are happy with their service and punctuality.

Great service. Showed up on time, helped diagnose a problem quickly.

The technician caome to our home and got my computer operating . whe had a virius and he cleaned the computer and made it opeerate like new. I have called on the Best Buy service for both temevision and computer in home repairs and have appreciated the service everytime the have been in our home both in california and Arizona. Great service!!!!

Geek Squad service was prompt and professional. The issues were diagnosed quickly, and all questions were answered. We were shown how best to mange files.

Great service. No long wait. Experienced service person. Brought out the equipment we needed. Very patient going over out questions. Have his number if we have any issues but systems running great.

Chris fixed all my issues with my computer and printer and explained everything in easy to understand terminology. Very informative and professional.

The technician showed up on time, was personal and professional. He displayed excellent knowledge of my issues and made recommendations and corrections to my home theater equipment. I was very thankful for and impressed wth his service.

Geek Squad Tech Drew, was professional and friendly. Explained steps taken in setting up the printer & iPad. Made sure that everything was functioning properly before leaving. Tech also removed old printer.

Timothy did an excellent job of getting my pc “unstuck” & getting my printer up & running. Also installed anti virus protection for me & ordered an ink cartridge for me. So pleased with him & with Best Buy. Thanks a lot!

The agent installed my Roku on my televisions, set up my channels. So easy to use now! Second agent came another day and quickly fixed my issues with my desktop computer. Both agents were very kind, patient, and pleasant.

Eric was fantastic! He was able to fix the problem in less than 5 minutes. I am now able to download pdf files that chromebook was blocking.

Phillip kept me advised as to his arrival time and was absolutely punctual. He spent circa two hours answering my questions and upgrading several important apps. He was friendly and exceedingly efficient! I recommend him highly.

The agent advised me on the purchase I should make and it has turned out very well. He was courteous, arrived on the scheduled time and very knowledgeable.

When you are updating, like moving upstairs for convenience sake, don't forget to contact your service provider (who controls your emails.) Then, hopefully you have Geek Squad, call them and have them verify you have plugged into the right places on you computer. That way, you don't sit around and cuss yourself out because the map you drew was eaten by the dog - remember - homework.

Jeffrey made a home visit to help with connectivity issues with my laptop and was wonderful. He was knowledgeable, friendly and very respectful of my little techy knowledge! All problems resolved quickly.

Martin was excellent: punctual, courteous, knowledgeable, answered all questions, proficient, professional and highly recommended. Geek Squad has an excellent employee in Martin. Thank you!