Customer Ratings & Reviews

Eric was fantastic! He was able to fix the problem in less than 5 minutes. I am now able to download pdf files that chromebook was blocking.

Geek Squad agent was on time, courteous, and friendly and addressed all my concerns in addition to fixing the problem for which I had originally called for. I would highly recommend purchasing the total tech protection plan when purchasing a new device, well worth the money!

The agent was so very helpful with information that was crucial. Not onky worked and uodated the computer,but also the T.V. controls

they coudl not helpl with myh problem - they do not work on Windows 7 - but they saidj jit was the hard drive and a friend of mine was able to fix.

Geek Squad is the best. They arrive on time, know how to act in someone else's home, and are polite, professional and highly competent. They go out of their way to fix your problem and are the best thing about the company. Unfortunately, I needed a service redo since the computer died within 2 weeks of buying it, but they made it all better, handled the exchange and the data transfer redo.

Abhi is an excellent tech. He installed my replacement UPS battery and suggested recycle of the old one at Batteries Plus. Everything checked out fine after the install on my desktop PC and printers backed up by the UPS. Abhi, good job, thanks very much.

Agent called before confirming service, showed up on time and we talked again of new laptop items and he took care of all my concerns and explained his work before asking if anything else needed attention. Very pleased with all of Geek Squad Services

The agent Mathew was amazing! He helped set up my TVs with Apple TV and Roku as well as home security cameras, laptop and iPhone issues. He’s incredibly knowledgeable, professional, and friendly.

The agents were knowledgeable and friendly in fixing our computer and printer. The agents arrived on time, fixed our problems and were gone. We are happy with their service and punctuality.

The home service option provides a wonderful service option. In addition, the technician was superb and extremely knowledgeable.

The agent advised me on the purchase I should make and it has turned out very well. He was courteous, arrived on the scheduled time and very knowledgeable.

Geek Squad is like having your own tech, Instalation and information company. I have been a tech support member for over a year and use them on a regular basis. They are always there to serve you for one low yearly price. Exceptional Service 100% of the time. Thank you Geek Squad!

The agent was very patient and honest about the request I’d made on the 20th of December 2024. He informed me of a better way of accomplishing the things needed to accomplish the varying task and challenges. He also assisted me in purchasing the My Best Buy Total- Yearly Membership!!! I look forward to the services provided my new membership.

Helped set up my computer, connect printer and get all my tools set up.

The Geek Squad rep was very knowledgeable and solved all my problems with my computer - it was a mess, before, that was way "beyond my pay grade".

I purchased a new Apple Mac Desktop from Best Buy and Tyler from Geek Squad helped me set it up at my home after the old computer had been transferred to the new one at the store...I am completely satisfied with this purchase and highly recommend Tyler as the best Geek Squad person to assist us when needed...

Our tech came out on time , friendly and courteous . Fixed our problem quickly .

Elizabeth is a true Geek. My computer needed an upgrade and I also needed a new printer which she was able to bring and set up for me. So appreciative!

THE AGENT WAS HELPFUL AND KNOLEDGABLE - EXTRA HELP -

Great service. No long wait. Experienced service person. Brought out the equipment we needed. Very patient going over out questions. Have his number if we have any issues but systems running great.