Customer Ratings & Reviews

Due to delays in receiving all ordered items, my tech, Chad had to be rescheduled to Aug 10. When he arrived, he did an excellent job of setting up my new system and was sensitive to and apologized for Best Buy's delay in getting all my ordered items to me.

Technician was on time and very patient going over the product's operating instructions from setting up/sign on/security and passwords, using various apps, downloading data and files from the old computer. He verified our ability to be able to perform all the necessary instructions without his outside help. Great job.

Michael Jones Sr. has provided service at our home several times now to assist with computer issues and set up wi-fi. He is just great! Michael explains what he is doing in terminology that I can understand as a non-techie person. He is patience and makes sure I understand how the new equipment works.

The agent was so very helpful with information that was crucial. Not onky worked and uodated the computer,but also the T.V. controls

We love our in home agent. She knows what she is talking about, and it is clear. She has our interest in mind. But the most important thing is that she realizes that, being young at heart, yet in the 70's in years, we have challenges with IT. She takes care of the situation, and puts us at ease.

Shout out to the Geek Squad, Jose Nino. explained to me what he was doing and had me view anything he had done. If I wasn't sure if that's what I wanted he'd show me other examples. Very patient to one who is not tech savvy !

Elizabeth is a true Geek. My computer needed an upgrade and I also needed a new printer which she was able to bring and set up for me. So appreciative!

The Geek Squad rep was very knowledgeable and solved all my problems with my computer - it was a mess, before, that was way "beyond my pay grade".

The agents mounted my TV and all that came with it. They did it quickly and cleanly and made sure I knew what I needed to know to make everything work the way it was supposed to.

Michelle was the Answer to my Prayers. I lost my husband of 50+ years, 2 years ago. He was my tech guy. There have been so many things I Needed to know & Understand about our computer, I've felt very vulnerable. She came in, answered SO many of my questions, in language I could understand, & without making me feel stupid. She gave me advice on protection for it, when I knew what was on it was to expire in just days. Then she installed it for me. I use the computer for so many things & have been very stressed out about all the the things I Don't know. She was patient & caring, & incredibly knowledgeable. She has no idea the burden she removed from my shoulders, that I've carried for a long 2 years. Signing on for Totaltech is the smartest thing I've ever done! Michelle ROCKS!

Ben, gave advise on updating our cable connection for more secure line as I could not connect iPad to the internet, although the iMac is connected. Also educated us on use of audible & other gems on the iPad. He gave us great service & education. Thank you.

By the book - company policy on geek squad at the home. BEST service ever! Previously had in store with new computer - mother board died on one taken in - minor issues with transfer of information but spoke with Austin - Mgr at Geek in Menomonee Falls - set up tech at N/C to come to home and finish job. He was awesome!

Agent Kyle was prompt, courteous and knowledgeable but after running various scans for an hour, advised me I needed to take my PC to the store for more advanced tests.

The home service option provides a wonderful service option. In addition, the technician was superb and extremely knowledgeable.

Excellent customer service . Was very polite and efficient. Cleared up remaining boxes and disposed them. On time and worked consistently. Asked if there were any other question upon completion.

Geek Squad fixed our computer and lap top in record time. They sent a notice out and when we went to pick it up they were very kind and showed us how to use and answered all our questions. I would recommend the Geek Squad to anyone.

The agent who entered our home was courteous, competent, and patient in assisting my wife in entering information in her computer.

Gary from the Geek Squad has been here several times rescuing my husband, Gary, who is in early dementia. He continues to try to make it as easy as possible for Gary to enjoy his computer. Thanks for his continued patience in this very hard job!

Wilson has been here twice to assist in various issues and give advice. He is perfect for the job! He's easy to understand, dependable, very pleasant to talk to, sincere and best of all knows what he's doing! I can't say enough good about him and hope he is appreciated!

I was surprised and amazed when I was given service in my HOME!! To make it even more perfect, the man who came to see my problems was very nice, so experienced and knowledgeable! Wow!!