Customer Ratings & Reviews

The agent who entered our home was courteous, competent, and patient in assisting my wife in entering information in her computer.

Adam moved our tv from the living room to the den and attached a antenna. He checked out our viewing preference and set the tv to it. He was neat and tidy clean up and helped me set the tv stand under the tv. Really a great service that Best Buy and the Geek Squad provide. We could not be more content.

Our Geek is really good, knowledgeable and efficient. He takes the time to answer all our questions. Our chief complaint has to do with not being able to call our store and get good information. The National number does not help us much at all.

Agent installed a converter to allow me to access local tv from an old antenna on the roof. Work was done quickly with explanation of how to use the remote for the device with the one for tv to bring in reception. Agent was businesslike, friendly, professional, on time, knowledgeable and communicative. Maintained covid safety protocol at all times.

The agent set up the installed the EERO 6+ mesh system to extend our home internet reception. He was meticulous and very neat working in some very crowded areas. The system has worked flawlessly and we are delighted with our improved signal.

Geek Squad Tech Drew, was professional and friendly. Explained steps taken in setting up the printer & iPad. Made sure that everything was functioning properly before leaving. Tech also removed old printer.

Agent Kyle was prompt, courteous and knowledgeable but after running various scans for an hour, advised me I needed to take my PC to the store for more advanced tests.

Martin was excellent: punctual, courteous, knowledgeable, answered all questions, proficient, professional and highly recommended. Geek Squad has an excellent employee in Martin. Thank you!

The agents mounted my TV and all that came with it. They did it quickly and cleanly and made sure I knew what I needed to know to make everything work the way it was supposed to.

Excellent service. Knowledgeable tech. Knew what to do

Timothy did an excellent job of getting my pc “unstuck” & getting my printer up & running. Also installed anti virus protection for me & ordered an ink cartridge for me. So pleased with him & with Best Buy. Thanks a lot!

The technician showed up on time, was personal and professional. He displayed excellent knowledge of my issues and made recommendations and corrections to my home theater equipment. I was very thankful for and impressed wth his service.

My Geek squad agent … David Jones … was the best !! He was punctual …answered all my questions …and did my computer / I - pad( s ) setups the way that I needed them to be … Without a doubt …I would recommend him …and I would not hesitate to have him fix my I- pads again …Good Job David !!!!

Jeffrey made a home visit to help with connectivity issues with my laptop and was wonderful. He was knowledgeable, friendly and very respectful of my little techy knowledge! All problems resolved quickly.

The agent installed my Roku on my televisions, set up my channels. So easy to use now! Second agent came another day and quickly fixed my issues with my desktop computer. Both agents were very kind, patient, and pleasant.

I was totally satisfied with the service received from Paul. He was excellent making sure he contacted me the day before and then again about 15 minutes before his arrival. Very punctual and explained all he was doing and steps I need to complete being I need to purchase a new tower. I recommend him very highly and will call again when I need my new tower installed.

Phillip kept me advised as to his arrival time and was absolutely punctual. He spent circa two hours answering my questions and upgrading several important apps. He was friendly and exceedingly efficient! I recommend him highly.

Agent Chip was wonderful in updating our computer E-mail etc. after we decided to use this PC as our Master after moving to Florida as our homestead. He was very nice, made all the changes we wanted and provided good judgement as to our updates. Agent Chris is truly recommended for those that need installation and updates to their computer.

The Best Buy technicians installed my new TV quickly to all devices and were very professional and a pleasure to deal with.

Person was friendly and seemed to be knowledgeable! He was able to adjust my computer around the Google Update which blocked my email and other apps. That required going into Google Search and entering! He mentioned rebooting my TV by unplugging and that worked!