Customer Ratings & Reviews

Steve, The Geek Squad person assigned to me, was wonderful. Steve was polite, personable and extremely patient with an older person. He set up my new TV, explained how to use it and took away all old equipment. I would highly recommend him to any of my friends. I could not asked for better service.

As a technophobe octogenarian, I am pleased to have the Geek Squad available. The two Agents available locally are nice, knowledgeable and don’t make me feel stupid. Agent Ben was here last and explained, in terms I could understand, what needed to be done. So happy to have their services available.

Person was friendly and seemed to be knowledgeable! He was able to adjust my computer around the Google Update which blocked my email and other apps. That required going into Google Search and entering! He mentioned rebooting my TV by unplugging and that worked!

Went to lake forest store to buy a camera,for upcoming vacation, only one in their display case, employee advised me to go to Irvine store, so I did. Great customer service with employee John helped me greatly

Raymond has now helped my 98 year old mother twice with dated technology. This project he arrived on time and carefully listened to her about Outlook 2010 no longer working with her Windows 7 and wanted to retain her folders. He asked a very important question “what do you use the software for?” and she was pleased to describe her reporting and correspondence as part of her work as a guardian ad litem. Although after research this was not possible he did on his initiative import her contacts to Xfinity which she will now have to use and showed her folder set up in Xfinity. Raymond is very very patient and ge has a quiet confidence and professionalism. This s key for most of us who fear and are overwhelmed by technology.

Adam was on time, called after his last appointment to let me know his arrival time. I appreciated that he wore a mask. Adam knew how to deal with my issues and was great at explaining things. Highly recommended.

Agent Wilson helped solve some computer issues and showed me how to clean and delete things that have been on my older computers for way too long. Agent Willson is very knowledgable and easy to explain things too. Thank you!!

AS PER USUAL, SETH DID AN EXCELLENT JOB. JUST WISH I HAD ASKED HIM TO MAKE SURE THE PRINTER WAS WORKING. SEEMS LIKE WHEN THE ROUTER WAS INSTALLED (CENTURY LINK) THEY DID NOT PUT THE WI-FI INFO. INTO MY PRINTER. BUT SETH TOOK CARE OF THAT WHEN I ARRANGED FOR HIM TO COME BACK AGAIN.

Fantastic young men came to my house and did the set up

The agents examined my computer. Fixed the problem and gave me helpful tips. Each one was very courteous and helpful in letting me know the status of my computer, which is an odl one.

The agent was so knowledgeable and solved all my tech issues for my laptop, printer, and tv! I am recommending the Total Tech Service to everyone! And the agent was polite and friendly, too!

Chris L. was our “ GEEK“ and he was fabulous. He was very knowledgeable and patient in explaining and instructing how everything worked. We are two seniors who are technology challenged.

Geek Squad is the best. They arrive on time, know how to act in someone else's home, and are polite, professional and highly competent. They go out of their way to fix your problem and are the best thing about the company. Unfortunately, I needed a service redo since the computer died within 2 weeks of buying it, but they made it all better, handled the exchange and the data transfer redo.

The agent was on time and very knowlegeable and patient about my concerns. He assured me that I was not hacked and thoroughly checked all my systems and got them up and running. Helped secure them and installed webroot. Also,showed me how to connect fax and print from laptop.

The Best Buy technicians installed my new TV quickly to all devices and were very professional and a pleasure to deal with.

Andrew Oliver hooked up new HP lap top and printer . He did a wonderful job as he moved the material from old lap top to new as closely as he could. So far I can work on it. Thanks to Geeks Squad.

Brian was very friendly, helpful, patient, and knowledgeable. he explained the Webroot to me in terms that I understood very well.

The tech was very courteous and efficient in setting things up and gave good suggestions. He kept me informed of his arrival time also.

Our Geek Squad agent was great. He installed Norton and did a maintenance on our computer. He answered all of our questions and was very thorough. Great customer service.

Geek Squad came out and fixed our "Ghost" problem. Our receiver would turn itself on about 5 minutes after it had been shut down for the evening. Our Geek diagnosed and fixed it on his second try. Way better than I could have done.