Customer Ratings & Reviews

Excellent customer service . Was very polite and efficient. Cleared up remaining boxes and disposed them. On time and worked consistently. Asked if there were any other question upon completion.

Shout out to the Geek Squad, Jose Nino. explained to me what he was doing and had me view anything he had done. If I wasn't sure if that's what I wanted he'd show me other examples. Very patient to one who is not tech savvy !

Brian was very friendly, helpful, patient, and knowledgeable. he explained the Webroot to me in terms that I understood very well.

Due to delays in receiving all ordered items, my tech, Chad had to be rescheduled to Aug 10. When he arrived, he did an excellent job of setting up my new system and was sensitive to and apologized for Best Buy's delay in getting all my ordered items to me.

The technician caome to our home and got my computer operating . whe had a virius and he cleaned the computer and made it opeerate like new. I have called on the Best Buy service for both temevision and computer in home repairs and have appreciated the service everytime the have been in our home both in california and Arizona. Great service!!!!

I was surprised and amazed when I was given service in my HOME!! To make it even more perfect, the man who came to see my problems was very nice, so experienced and knowledgeable! Wow!!

The tech was very courteous and efficient in setting things up and gave good suggestions. He kept me informed of his arrival time also.

The agent set up our email account’s and did a check of the computer. He answered any questions we had.

Ben, gave advise on updating our cable connection for more secure line as I could not connect iPad to the internet, although the iMac is connected. Also educated us on use of audible & other gems on the iPad. He gave us great service & education. Thank you.

Geek Squad fixed our computer and lap top in record time. They sent a notice out and when we went to pick it up they were very kind and showed us how to use and answered all our questions. I would recommend the Geek Squad to anyone.

Computer problems and the agent was very very knowledgeable and polite. I always depend on the Geek Squad they are worth the service.

Michael Jones Sr. has provided service at our home several times now to assist with computer issues and set up wi-fi. He is just great! Michael explains what he is doing in terminology that I can understand as a non-techie person. He is patience and makes sure I understand how the new equipment works.

The agents examined my computer. Fixed the problem and gave me helpful tips. Each one was very courteous and helpful in letting me know the status of my computer, which is an odl one.

We love our in home agent. She knows what she is talking about, and it is clear. She has our interest in mind. But the most important thing is that she realizes that, being young at heart, yet in the 70's in years, we have challenges with IT. She takes care of the situation, and puts us at ease.

Technician was on time and very patient going over the product's operating instructions from setting up/sign on/security and passwords, using various apps, downloading data and files from the old computer. He verified our ability to be able to perform all the necessary instructions without his outside help. Great job.

Michelle was the Answer to my Prayers. I lost my husband of 50+ years, 2 years ago. He was my tech guy. There have been so many things I Needed to know & Understand about our computer, I've felt very vulnerable. She came in, answered SO many of my questions, in language I could understand, & without making me feel stupid. She gave me advice on protection for it, when I knew what was on it was to expire in just days. Then she installed it for me. I use the computer for so many things & have been very stressed out about all the the things I Don't know. She was patient & caring, & incredibly knowledgeable. She has no idea the burden she removed from my shoulders, that I've carried for a long 2 years. Signing on for Totaltech is the smartest thing I've ever done! Michelle ROCKS!

Went to lake forest store to buy a camera,for upcoming vacation, only one in their display case, employee advised me to go to Irvine store, so I did. Great customer service with employee John helped me greatly

Raymond has now helped my 98 year old mother twice with dated technology. This project he arrived on time and carefully listened to her about Outlook 2010 no longer working with her Windows 7 and wanted to retain her folders. He asked a very important question “what do you use the software for?” and she was pleased to describe her reporting and correspondence as part of her work as a guardian ad litem. Although after research this was not possible he did on his initiative import her contacts to Xfinity which she will now have to use and showed her folder set up in Xfinity. Raymond is very very patient and ge has a quiet confidence and professionalism. This s key for most of us who fear and are overwhelmed by technology.

Gary from the Geek Squad has been here several times rescuing my husband, Gary, who is in early dementia. He continues to try to make it as easy as possible for Gary to enjoy his computer. Thanks for his continued patience in this very hard job!

Chris L. was our “ GEEK“ and he was fabulous. He was very knowledgeable and patient in explaining and instructing how everything worked. We are two seniors who are technology challenged.