Customer Ratings & Reviews

The Geek Squad is a life saver for me. I have a traumatic Brain Injury and need computer stuff very basic and easy to understand.

The technician came out and was very helpful in identifying my problem and explaining the issue in very simple terms.

Agent very knowledgeable on setting up my Roku devices & Harmony remote. Answered all my questions and was very friendly and helpful. Professional and treated me and my home with respect. I recommend Geek Squad to my family and friends.

Always polite and knowledgeable. Likes their company and enjoys their work.

Came out to my home checked the issue I had with my PC after taking it into the store for a complete new build but had multiple issues when I got home. He checked it out fixed the problems insanely quick and now it's running perfectly.

Jeffrey Miller and Axel were awesome! They took care of everything that needed to be worked on with professionalism and a great attitude! It's tech people like them that make me glad to be a Total Tech member!

The agent checked our PC and determined the cable is probably old and needed to be replaced. The cable was replaced with another cable we had on hand, and the problem no longer existed. The agent was nice, respectful of our home, and had arrived on time.

Geek Squad is very knowledgeable, patient and professional.

The Geek Squad is definitely the best place to get help on a PC. I have had nothing but quick and reliable service from them over the years including quite recently. In my most recent problem, a Geek came to my home to fix a corrupted device driver.

We needed to have a cellphone battery replaced. Mike, Pete and Avila were all great. It was done in the time frame we were told and is working great. Geek Squad leader Neil is very helpful, also.

Great help with trouble shooting and fixing the setup with my computer . Rapid fix and some great advice

I had always gotten excellent geek squad sevice but somehow it changed. I resumed membership at Best Buy along with security and soon neded service on my pc. THE SCHEDULED visit was delayed several times until I vented o a female employee as I left the store in tears. Amazingly, sure enough, she promised a new date, it was kept and the very effecient, cordial and thorough geek squad guy from before CAME as she had promised AND took care of the problem!!!

Our technician was very professional, and did not give up until he figured out exactly what was wrong, and how to fix it. It turned out the problem was just that we had not updated our laptop software.

I can always count on Geek Squad to analyze, repair and explain the problem with friendly, sage and understandable explanation almost anyone can understand especially to this seventy-eight-year-old man!

Service agent fixed my computer in a snap. He was very knowledgeable of the computer and my needs. I’m very satisfied.

Not only did The Geek Squad come out to install my new printer (as they do for everything electronic that I purchase) but he also did troubleshooting and training for my computer and printer. Professional, friendly and efficient service always.

Uriah reviewed and explained how to handle the computer issue I was having. As usual, he was very thorough and made sure my concerns were addressed. Uriah is an excellent agent and will be missed!

Michael, agent helped me with questions I had & cleaned up my laptop data. We have paid for the Geek Squad for years & use the on line help mostly. In the past 2 years I have only requested in home visit twice on 7/9/22 & 5/22/24 so I am not happy that I would have to pay extra if I need that service again on new contract. Let the others that overuse that service pay more. Keep the $199.99 & only allow say 1 home visit a year without an extra charge.

The service on my computer was great. It was done in a timely manner. It was great to be able to continue working on my computer in a short time. Thank You.

Our experience was great. The technician went over and above our expectations and we couldn't be happier. We are not computer savy and truly appreciate the knowledge they bring,