Customer Ratings & Reviews

The technician came out and was very helpful in identifying my problem and explaining the issue in very simple terms.

Cliff trouble shooted my desk top and got it running better. I ended up having to purchaseba new computer because mine was too old. Very pleased with the service i received.

AS PER USUAL, SETH DID AN EXCELLENT JOB. JUST WISH I HAD ASKED HIM TO MAKE SURE THE PRINTER WAS WORKING. SEEMS LIKE WHEN THE ROUTER WAS INSTALLED (CENTURY LINK) THEY DID NOT PUT THE WI-FI INFO. INTO MY PRINTER. BUT SETH TOOK CARE OF THAT WHEN I ARRANGED FOR HIM TO COME BACK AGAIN.

The Geek Squad is a life saver for me. I have a traumatic Brain Injury and need computer stuff very basic and easy to understand.

Geek Squad came out and fixed our "Ghost" problem. Our receiver would turn itself on about 5 minutes after it had been shut down for the evening. Our Geek diagnosed and fixed it on his second try. Way better than I could have done.

The agent was on time and very knowlegeable and patient about my concerns. He assured me that I was not hacked and thoroughly checked all my systems and got them up and running. Helped secure them and installed webroot. Also,showed me how to connect fax and print from laptop.

Jim from Geek Squad was so professional and patient when he came to trouble shoot and connect my new computer to other devices. He REALLY went out of his way to take care of my computer needs.

Great help with trouble shooting and fixing the setup with my computer . Rapid fix and some great advice

I had always gotten excellent geek squad sevice but somehow it changed. I resumed membership at Best Buy along with security and soon neded service on my pc. THE SCHEDULED visit was delayed several times until I vented o a female employee as I left the store in tears. Amazingly, sure enough, she promised a new date, it was kept and the very effecient, cordial and thorough geek squad guy from before CAME as she had promised AND took care of the problem!!!

The Geek Squad helped set up a new computer and made recommendations on how to attach a 2nd monitor. They helped me get the printers to work and suyggested what to do about battery backup.

Hannah McLennan, the Geek Squad repair agent arrived on time, quickly and efficiently connected my computer and printer. Hannah made sure everything was working properly. She was very polite and professional.

Michael, agent helped me with questions I had & cleaned up my laptop data. We have paid for the Geek Squad for years & use the on line help mostly. In the past 2 years I have only requested in home visit twice on 7/9/22 & 5/22/24 so I am not happy that I would have to pay extra if I need that service again on new contract. Let the others that overuse that service pay more. Keep the $199.99 & only allow say 1 home visit a year without an extra charge.

Service agent fixed my computer in a snap. He was very knowledgeable of the computer and my needs. I’m very satisfied.

Agent very knowledgeable on setting up my Roku devices & Harmony remote. Answered all my questions and was very friendly and helpful. Professional and treated me and my home with respect. I recommend Geek Squad to my family and friends.

Jeffrey Miller and Axel were awesome! They took care of everything that needed to be worked on with professionalism and a great attitude! It's tech people like them that make me glad to be a Total Tech member!

Came out to my home checked the issue I had with my PC after taking it into the store for a complete new build but had multiple issues when I got home. He checked it out fixed the problems insanely quick and now it's running perfectly.

We needed to have a cellphone battery replaced. Mike, Pete and Avila were all great. It was done in the time frame we were told and is working great. Geek Squad leader Neil is very helpful, also.

The service on my computer was great. It was done in a timely manner. It was great to be able to continue working on my computer in a short time. Thank You.

Our technician was very professional, and did not give up until he figured out exactly what was wrong, and how to fix it. It turned out the problem was just that we had not updated our laptop software.

I can always count on Geek Squad to analyze, repair and explain the problem with friendly, sage and understandable explanation almost anyone can understand especially to this seventy-eight-year-old man!