Customer Ratings & Reviews

Ron was knowledgeable, directly got to the source of the problem, downloaded to my computer a helpful app, seems to have solved the problem for now, was friendly and informative.

I had the pleasure of having Dorothy in my home for some serious teaching. The time was extremely productive, and very enjoyable. Dorothy's knowledge is impressive and her talent teaching is clearly a true talent. Her enthusiasm is contagious making my tasks a pleasure. My productivity is surprising not only me, but others that are aware of my current endeavor to succeed. Best Buy and Geek Squad are a great team. I recommend them, with Dorothy as their shining star. Thank you for this opportunity to shed light on this magnificent teacher, Dorothy.

Victor was very knowledgeable and made sure I understand everything. He would be a person i definitely would like him too do work

He explained everything clearly and fixed our problems. There was a cancellation so we got a quicker appointment. Very happy with the service.

Most knowledgeables service tech I have ever met not only for home support but even corporate support when I was working. Extraordinarily thorough, patient, explained everything Clearly. Real asset to the company.

They did well on my computer. they are worth the money you pay yearly for there unlimited service on ur tv's computers and so on. you can make an app. or take it in .

very helpful. Helped me clean up several applications and clarified several app options. Gave very good explanations for what he was doing. Excellent customer service.

The agent was very helpful with my computer. Very able to show me several ways for my to clear up things.

The agent did everything he could to help me and and my old I Mac. He also fixed something that Spectrum messed up and my Google pet is working perfectly. He was knowledgable, friendly and patient. I was very happy with the service he provided.

Wade designed our entertainment center. Drew, Adam and Logan patiently explained how to use the electronics I bought. Marvelous!

Very please with the service. Answered my initial questions, then took some other questions.

Ken is smart and amazing He answered all my questions about upgrading to Windows 11

The agent adjusted the settings on our tv and sound system. It is working beautifully now with great picture and sound. He also simplified the remotes so there is much less confusion about their use. Very knowledgeable and willing to explain things clearly.

The repairman was courteous and very thorough. He answered all questions and solved the problem.

the agent was wonderful. He very patiently fixed my internet radio which he hadn't seen before and needed to research a bit, but made it work again. I am a senior and depend on THAT radio for my peace and comfort. He also helped us with a very simple issue on the cell phone. He told us how updates change things without informing the customer-- so now we can actually answer it. Geek squad has been wonderful for us seniors for as long as it has existed. Thank you

In store agent corrected my problems with my laptop and iPad including the renewal of my Webroot program and educating me on iPad use to clear programs in order to properly download email. This is the 4th or 5th appointment with a Geek agent, in store and at home, and each visit has been a new learning experience for me. Visits have been on time and usually completed in a minimum amount of time.

I am very pleased with Geek Squad and their technicians. Everyone of them have been knowledgeable and explain well.

I have utilized the service multiple times to have. My computer worked on my tvs mounted every single time Have always been excellent service.

Frank, technician was able to solve my problem of Windows Script Host - 2 different messages. Frank was very diligent in checking all places the rascal could be hiding to be sure the problem was solved. The former remote technician gave up, nor did he refer me to a more experienced technician. I now know exactly what to look for in remote help & in this case requesting an in home visit was more helpful.

The agent was knowledgeable and diagnosed my issue right away. He had a couple of suggestions to fix my hardware issue right away. It turned out to be a simple fix with a cable I already had. He connected the cable to bypass the internal card problem. Problem solved, in about 10 minutes. He also resolved a couple of minor software issues I was having, in another few minutes. "WOW"... I was so pleased!