Customer Ratings & Reviews

I was so pleased to have someone help me set up a new computer, show me how to connect it to my monitor, and in general help log on to my apps, etc. I'm not very computer-savvy, so it made things simple and easy (and fast!).

Crystal was wonderful. Listened to my problems with the printer, showed me how to use some features and did so at a pace that allowed me to follow what she was doing.

the agent fixed my tv and i did not need help at home so that saved me 149.00 so i saved all this moneythey helped me alot i thanket them awhole lot.

Rep was excellent at explaining things, checking the computer and making sure e wry thing was copacetic. He made me feel comfortable and was very helpful in pointing out things to look out for

Cam, was very professional and easy to understand! He didn't talk above you, he talked to you. He should be in training, he would be excellent.

I needed help getting my printer set up- typically I am pretty self sufficient when it comes to tech things, but it just was not working for me. GeekSquad had it up and running in a few minutes:)

After the dishwasher displayed an error code not in the manual, I called and scheduled a visit. The technician phoned me ahead of time, we talked, and he told me that the error code indicated a potential leak. I plugged the unit back in and was able to run a couple of loads before the repair visit. At the visit, we discussed the issue, pulled the unit out and examined the area below the wash chamber. There was not an active leak but there was evidence that there had been water down there. Nice friendly discussion provided information on how to load and utilize the washer to prevent further problems. We have not had any further issues.

The agent was very helpful with my computer. Very able to show me several ways for my to clear up things.

person was very concerned about making everything right before leaving he asked many questions about my computer tp make sure he had done all that he could

My TV was installed quickly and accurately. The agent was very knowledgeable regarding the tv and explained all the things it can do in a manner that was easy to learn.

the agent was wonderful. He very patiently fixed my internet radio which he hadn't seen before and needed to research a bit, but made it work again. I am a senior and depend on THAT radio for my peace and comfort. He also helped us with a very simple issue on the cell phone. He told us how updates change things without informing the customer-- so now we can actually answer it. Geek squad has been wonderful for us seniors for as long as it has existed. Thank you

The Geek Squad representative did a great job and I could not be more pleased with the service he provided. Helpful, knowledgeable and a great employee representing your organization!

I am very pleased with Geek Squad and their technicians. Everyone of them have been knowledgeable and explain well.

EXCELLENT SERVICE MR.BROWN IS VERY KNOWLEGE ON COMPUTERS. POLITE,CARING,LISTENS TO THE NEEDS AND ALWAYS ON TIME OF THE APPOINTMENTS TO YOUR HOME.

When I bought a new computer, they came and set it up for us saving us a lot of anguish and stress. We appreciated the in-home part of the geek squad service.

I had some changes on my computer that I didn't understand and Gabriel made the adjustments and explained what had happened. He is very efficient and good at what he does.

Taylor was skiled and professional and she helped me to understand my products. I am looking forward to having her help whenever needs. Excellant customer service.

Lots of rules...but if you comply to the "T" the service is good. I am old and in the past there were two rules to Customer Service. 1.) The Customer is always right. 2.) Refer to number 1.

Jermiah Evans was great, in stall my new laptop computer. Very knowledgeable

Agent Russell did a great job, explaining what was needed and very professional in his manner. He did the job with care and expertise. I will request him again.