Customer Ratings & Reviews

Agents were able to restore my closed caption and help with a new remote Very knowledgeable, helpful and friendly. Always very satisfied!

Very please with the service. Answered my initial questions, then took some other questions.

The repairman was courteous and very thorough. He answered all questions and solved the problem.

The tec was on time with a mask. He asked what the issues were with my computer. in about 45 minutes he finished. He explained what he had done and asked if I had any other questions. He took the time to address my questions. He was polite throughout his stay.

Thomas quickly assessed the problem that stopped my progress and, having encountered it previously, corrected it. Additionally, he provided information that we lacked on several items concerning MS 10. We will specify Thomas respond to any future need for assistance.

Annual cleanup of our desktop computer. He did an exceptional job and talked us through everything he was doing

The agents set up my TV and sound system quickly and efficiently. Did not leave until they were sure we were satisfied and understood how all the remote controls worked.

Joel was terrific. He was able to determine that my hard drive was blown. Then, he was able to access a number of documents that I hadn't back up, put them on a USB drive and upload them to my laptop. I couldn't be happier with the service I got. A+++

I WAS VERY IMPRESSED BY THE GEEK SQUADS SERVIICE REPRESENTATIVE. THE TECHNICIAN WAS AWARE OF MY LOW VISIPON, AND WAS VERY KNOLEGABLE AND CONSIDERIT OF MY NEEDS. THANK YOU

The agent came out and fixed my computer and did an excellent job doing it. I now have excellent internet service and faster time. My computer was so slow before and now it doesn't take no time to get into my email. He did an excellent job.

He was very good and explained everything in detail and what he changed on my computer to make it run better.

The agent was knowledgeable and helpful and took care of our problems with a friendly attitude.

Outstanding service!! The technician went above and beyond to evaluate and resolve my problem. First rate and top notch service!

In store agent corrected my problems with my laptop and iPad including the renewal of my Webroot program and educating me on iPad use to clear programs in order to properly download email. This is the 4th or 5th appointment with a Geek agent, in store and at home, and each visit has been a new learning experience for me. Visits have been on time and usually completed in a minimum amount of time.

The Geek who was here completed setting up my new laptop and even made sure that the special program I have in it that talks to my projector worked as is should. All my questions were answered. Great job!

We had a few problems with our computer and had the Geek Squad come and take care of them. Justin was right on time did a good job and made some suggestions that helped us greatly.

The agent was knowledgeable and diagnosed my issue right away. He had a couple of suggestions to fix my hardware issue right away. It turned out to be a simple fix with a cable I already had. He connected the cable to bypass the internal card problem. Problem solved, in about 10 minutes. He also resolved a couple of minor software issues I was having, in another few minutes. "WOW"... I was so pleased!

Frank, technician was able to solve my problem of Windows Script Host - 2 different messages. Frank was very diligent in checking all places the rascal could be hiding to be sure the problem was solved. The former remote technician gave up, nor did he refer me to a more experienced technician. I now know exactly what to look for in remote help & in this case requesting an in home visit was more helpful.

Very bad performance issues with my desktop computer. Geek Squad found a number of hard drive failures and recommended installation of a new SS hard drive. Installation was performed promptly and corrected performance issues.

An agent came to my house to help me set-up a difficult desktop computer. He was very professional, thoughtful, and resourceful. Perhaps my best part of being a TotalTech member so far.