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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7358 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 7,358 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad and instore were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vance from the Geek Squad was wonderful. He was professional, knowledgeable and kind. He is a quality young man. Tim, the GM, was just as nice and helped me get what I needed - efficiently and with a smile

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    ALMOST great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRANGING for this service was annoyingly cumbersome - too many auto menus that seem to screen-out getting a person to my home. The actual service visit was outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Get help and understanding, when mishaps occur

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of panicking each time my computer dies something I didn’t want, I can call for help and relax. It’s the best purchase I could make.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer data from my android to iPhone. Took time but the tech was very savvy. I love the Geek squad. I use them a lot for problems that come up. Its worth the money. Covers my new iPhone too!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad connected my printer to my laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient service call did the tricky! Also recycled my old laptop and printer

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Doorbell Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came out and help us with our phones to get into our Ring doorbell. She was great, and very professional at doing her job. Thank you! Ron k 12/14/2022

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - thanks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac made the transaction simple - he recommended which TV to purchase based on our use, and installed it including programming all options. Easy and painless. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Set up my computer with great efficiency.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I would quickly recommend the crew that provided our transfer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good experience, the tech fixed the problem quickly ! Thanks Geek Squad for the excellent service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Keep mom happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent was on time and very helpful to clarify some issues for my wife on her Kindle. When mom is happy (with her Kindle) we all are happy!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Installed chromebook in a short time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent William is obbiously an expetienced employee. I was pleased with his service. Only wish he had more time to answer a few more questions but will ask when he comes to insrall my orinter

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent delivered and set up the device went above and beyond to make adjustments to device specific to my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad WiFi Problem solved quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The (Geek Squad) guys are amazing. Very patient with little old ladies and so personable and gifted as they know exactly how to solve problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer Guru

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up Windows 11 so I could find things and made me comfortable with it before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad technician was excellent. He arrived on time, followed safety protocols and was very friendly and efficient. He took the time to explain everything about my new sound bar and TV. I will use them again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Printer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was able to enable my printer almost immediately. I was pretty sure that it was a simple fix, but I needed help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad fixed my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came in I told him what I needed my computer to do and within 5 minutes I was up and running the way I needed it to run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new HP Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Glenn set up our new HP and made sure we had shortcuts to our apps and programs and that everything was working at the end of his visit. We appreciate his knowledge and expertise. We cannot live with our Geek Squad Support!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squid installed my computer and fixed printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that helped me during my new computer experience were the best! Knowledgeable, personable and downright pleasant. Enjoyed working with them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad resolved a laptop and wireless issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TJ was on time, worked hard to solve the problem, and communicated what he was doing so I would understand it. This service is something that I will always have for my tech product purchases.

    I would recommend this to a friend