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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7358 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 7,358 reviews
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Improve home theater sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected the sound quality and provided information on how to alter the equipment for varying and preferred performance. Better than expected results.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The tech person did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resetting and adjustments needed on my computer were expertly done. The tech was friendly, knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooted my desk top computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cliff trouble shooted my desk top and got it running better. I ended up having to purchaseba new computer because mine was too old. Very pleased with the service i received.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GEEK SQUAD fixed desk top computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly, courteous, and very professional. He answered my questions and showed me how to do it myself. The Geek Squad saved my day.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Director

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excel customer service Knowledgeable techs Very efficient and punctual on arrival time

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always prompt, professional and pleasant. Covid guidelines strictly adhered and beyond. No problem when I requested construction booties as an extra precaution. A real problem solver! I will continue to recommend Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from technician Jose. Very pleasant and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    MY GEEK SUPPORT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I REALLY APPRECIATE JASON THE TIME AND ATTENTION IN HELPING ME OUT WITH MY COMPUTOR AND SHOWING ME HOW TO USE FEATURES ON MY COMPUTER HIS SEVICE WAS GREAT AND FIVE STARS.*******

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent helped fix some small glitches in my computer. I got to Ask questions while at home and didn't have to disconnect whole system and take into store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad relieved all of my computer concerns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer clean up for security purposes. Brian was professional, kind and informative exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY EFFITIONATE KNEW HIS BUSINESS AND DID A VERY EXCELLENT JOB

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Repaired the home computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was awesome and resolved the problem in a couple of minutes. Was prompted and very efficient. Thank you Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job setting up my WiFi and connecting all items in my house

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad handled my problems excellently!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two visits. One to adjust some features on my TV and the other to install Norton on one of my computers. Both technicians were very knowledgeable and easy to work with. A "Grade A" experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC Check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PC work, they are always great and helpful. I bring my sons PC in around every three months to have it checked for any virus and just to make sure it stays running the best it can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person did everything he could to complete the desired task. He also addressed other issues & offered solutions & fixed the problems.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    in home repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second in-home visit and the tech was very knowledgeable, and friendly, plus repair was finished in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always use the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks are great!! Scott set up my new computer with all my information from the old one. He even solved a difficult problem. He is incredible. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional did a great job. Showed up on time, and I was very pleased with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad to the rescue!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad fixed my computer back too normal after an Apple update had rearranged everything and shrunk all of my icons. I can't thank them enough for their patience and expertise.

    I would recommend this to a friend