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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7358 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 7,358 reviews
  • Rated 5 out of 5 stars

    Geek Squad Installed my System.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my back up camera and system was professional, efficient, kind, answered questions we had, demonstrated how to use the equipment. I couldn’t have asked for a more dynamic team.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad clearly a step above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and was very knowledgeable about the inner working of the computer. Fine tuned my computer and gave it his blessing and left.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Herbert was just what we needed. He took care, time, and fixed all of our problems on three computers. He was knowledgeable and a very nice man.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Money well spent and I would highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Have the ability to work with but not talk down to non tech savvy people. Very helpful and answered all questions.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tecks mounted the 85 inch tv perfectly and no. Witted are showing. This was a great installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Got my computer up and running quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got everything up and running quickly. He answered all my questions in a way I could understand. He did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Computer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott was very patient and explained things in a way that I would understand. He is very knowledgeable and I would definitely want him back.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Computer and Air Pods Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service Roy Combs has helped me more in this one appointment in the entire time I've been coming back for the same computer.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Geek squad gave great computer support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael helped me with my computer and made me aware my hard drive was on the brink! He was helpful, knowledgeable and kind.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Happy? Oh YES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful experience! Geek Squad technician was prompt, polite, extremely knowledgeable and willing to explain process as he went along. We were definitely pleased!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All Went well. They installed the frig and were out in a short time. They were helpful in removing the old frig and installing the new one. They were pleasing in their dealing with me which is what I want in people I deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Computer problem solved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very covid conscious and took precautions. When the job was complete she explained what was done and assured me that everything was in good condition. The time she spent here she was both polite and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Home service for computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very professional , helpful and informative. We will definitely ask for him for our service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad is the bes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech is absolutely the best. Alwas friendly, great service. Gabriel was the represenratve that solved my dilemma this time & he was very knowledgeable & helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad updated 2 new iPhones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent transferred info from old iPhones to new. Very efficient and knowledgeable, also included suggestions and tips for the new phones. Very respectful in dealing with seniors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was installed and old data transferred. Everything was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were just wonderful. They were able to install the Fire Stick & get me Viewing, Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was amazing. He set everything up and even took my old computer.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the devices, tvs, computers, tablets, alexas etc. They cover all repairs. When they come to the house, the agents are very professional and knowledgeable. Its easy to set up a repair app in the store. Great people

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad fixed my computer/printer problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad members were courteous, friendly and very professional. They quickly diagnosed the issues at hand and fixed them promptly.

    I would recommend this to a friend