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Customer Ratings & Reviews

Your price for this item is $279.99
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The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 30 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the exceptional battery life of the 12R 128GB (Unlocked), with many praising its ability to last all day or even longer on a single charge. The phone's camera also receives positive feedback, with users commending its ability to capture vibrant and detailed photos in various lighting conditions. There were no significant negative comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-30 of 30 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    A great phone for $500

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good screen, fast and smooth. Large battery and super fast charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Order Up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered up a new phone. Price was great. It can two days early, just in time for Christmas. Thank you best buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always oneplus fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. I have gifted this to my dad and he absolutely loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible battery, zero customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two months this phone's battery goes from 90% to 30% with some light browsing about about 30 minutes of GPS. I tried contacting customer service asking to replace the battery under warranty, and they keep emailing me back telling me I can't return the phone because I purchased it from a third party. I can not get a rep on the phone to do anything. I'm back on my old $236 phone I decided to replace due to battery life while I hope to send this thing in because the battery lasts longer. This phone is so useless that it doesn't even function as a doorstop. Save yourself the trouble and go with an established brand that actually offers customer service within the United States

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Decent phone, worst bestbuy price practices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone is decent but best buy customer services is the worst. I bought it for $499, promised same day delivery but delivered 2 days late. Now, the phone is marked down on bestbuy.com itself to $399, and they do not match the price, because I'm past the return window by 2 days. And the rep doesn't even acknowledge the late delivery.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Irresponsible and unprofessional service from Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy delivered the item after 6 days of scheduled delivery even after I paid for expedited shipping. They left the package out in my lobby when there was no one at my house even after tried to stop the delivery multiple times. Now the response I get from bestbuy is to reach local law enforcement. Soo professional !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery life is garbage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is garbage. My internet is on . on this device so it last for 7 hour .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some apps take a long time loading. I got this phone because I wanted more than what u was getting from budget phones. Here that there is no 3.5 mm Jack

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful phone , battery and software. I like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Verizon carrier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem so far. Been a week. Gets the job done. 2 sim cards is cool

    I would recommend this to a friend
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