Customer Ratings & Reviews

Fantastic phone , faster beautiful I love this phone

Excellent phone. The battery life is top notch. It lasts a good day and a half.

Solid phone, love it so very much. It's sooo quick at charging and responsiveness.

My husband loves his new phone. Although it took some time to set up the way that hecwas used to, its been great!!

Great phone and I got it for a great price, picked it up refurbished from BB for under $800 and it looked brand new

I finally have a chance to write this review. If I could turn back time, I would return this phone. After buying it, I tried several times to leave a review, but there wasn’t an available option for me to do so. This was an open-box item listed in "excellent condition," which should include the phone, the original charging adapter, and the cable. However, mine came without the charger and cable. Over time, I’ve come to realize how important it is to have the original charging set — and how hard and expensive it is to find a trustworthy one. The only reliable way is to buy the official adapter and cable directly from the OnePlus website. They’re not cheap there, and on top of that, the website charges an additional $15–20 for shipping. The total cost is far beyond what I expected. The day after I picked up the phone, I went to the Best Buy store and told the staff that the charger and cable were missing. (My English wasn’t good enough to fully understand their whispers, but I had a bad feeling at that moment.) The staff gave me a 65W PD adapter, which I later found out only provides up to 28W for this phone — even though it officially supports 80W charging in the U.S. (They did tell me that the adapter might not be compatible with the OnePlus 13, but at that time, I had no idea how complex fast charging standards could be. I only realized it later when I used an Anker 140W adapter, which shows the current charging wattage, and noticed that regular PD chargers can’t unleash the full fast-charging potential of the OnePlus.) Anyway, I do appreciate that the staff at least tried to offer me compensation and reminded me the fast charging might not work as expected, even though I didn’t understand it back then. --- When I picked up the phone, I also asked the staff if I would be charged a restocking fee if I opened the box and then decided to return it. They said it would cost around $50. Now I regret not opening the box right away to inspect everything. --- Aside from the unpleasant experience above (mainly caused by the store — and I stand by this opinion), the phone itself also has some drawbacks: 1. Battery life isn’t great. It loses about 14% to 21% overnight in standby. Every morning, seeing that drop makes me anxious. (To be fair, battery life is acceptable if I don’t watch videos or play games. But its idle power consumption is poor.) 2. Sound quality isn’t good. At high volume, it often produces harsh, grainy noise. 3. Fingerprint unlock fails to recognize my finger quite often. 4. It’s hard to find a good screen protector due to the under-display fingerprint sensor and the limited influence of the OnePlus brand in the accessories market. 5. Trade-in and resale values for this phone are extremely low. Other than these issues, if we only look at its hardware specifications, the OnePlus 13 is actually a very cost-effective flagship phone — that was the main reason I bought it. --- I once bought a cheap phone, the BLU Vivo XI+, from a Best Buy store in San Francisco. When I asked if it was "new", the staff assured me it was “brand new”. Ironically, when I turned it on, there was already a photo taken by the previous owner. --- To be fair, I’m probably not considered a “valuable” customer by Best Buy — perhaps even a troublesome one. As far as I can remember, I’ve caused them monetary losses three times: a $200 keyboard (plus a Geek Squad warranty), a $100 mouse, and a $200 printer (plus a Geek Squad warranty) — all of which I returned within one or two days after pickup, without buying replacements from Best Buy. --- This time, I chose to buy the OnePlus 13 from Best Buy for two reasons: 1. Best Buy’s open-box (used) OnePlus 13 had the lowest price among all the options I knew. 2. I believed Best Buy was reliable and trustworthy. But reality taught me another lesson. Considering that I rarely inspect items in-store before purchasing — which has almost become a habit — I’ve decided I won’t buy phones from Best Buy again, especially used ones. (I used a translation tool to help express my thoughts more clearly.)

Great product. Brand new and working very well. It was needed.

I'm very happy with the phone but the camera quality on zoom is lackluster and there's a couple UI issues I have like customizability(which used to be androids cornerstone) or speed customization in things like; hold space to scroll back letters. Ik it's prob not the phone but I wish I could move the search bar on chrome to the bottom like I could on iPhone. Saying hey Google is very wishy washy too. I also miss the swipe to skip song. What really grinds my gears though is there's face id and fingerprint. Great, only problem is for apps you can only use the fingerprint. It's not like it matters half the time cause the passwords saved with no verification needed. Other than that I'm very happy with the phone just some things to get used to and somethings that might bug me forever (like size idk why but I didn't look up size before buying. This ****** ****** big as ****. Size of a iPhone max) but still much happier than the iPhone.

Great phone! Had it for 2 weeks now and it's much better than any other phone I've had!

Upgraded from a OnePlus 9 and am amazed by how far these phones have come. Much more affordable than name brand and the quality is fantastic.

BEAST of a phone at a value price. Insane battery life. My only gripe if i have to mention one is that the camera cut out could look better.

best phone ever! Moving on from OnePlus 11. The price is unbelievable!

OnePlus absolutely killed it with this phone. The overall feel of the phone is outstanding. This is the flagship of 2025. Can't talk about OnePlus without mentioning the battery life, and they knocked it out of the park with that as well.

Been using it for a week now. Like everything about this phone.

I would say the best experience you can get on an Android phone under 1000. The only con I would say the Cameras. They are good, but no as much as the top tier devices we know and the UI is not as it used to be years ago but still good. Battery is amazing and I am surprised that last longer when you use the original fast charger. Compared to the competence, fast chargers don't last your battery life during the day.

Amazing phone best software and hardware beautiful ROM and specs

I think this product is the best among all phones, better than the iPhone

Great phone good place I love it. Need more good prices

I love this line of phones. This OnePlus 13 is packed with features and loaded with a ton of storage and memory A+++

Awsome phone works great awsome camera and awsome screen