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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1169 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the TX 7.2-Ch. Hi-Res 4K HDR Compatible A/V Home Theater Receiver's exceptional sound quality and ease of use, frequently praising its setup and Bluetooth capabilities. While some users noted the receiver's size and a few issues with the remote and zone 2 functionality, the positive feedback on sound and ease of use outweighs these concerns. Many also appreciate the receiver's features and price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,169 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice and quality for the price, I replaced my AVR550 Harman kardon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my Denon AVR 2805 bought in 2005. I considered Yamaha, Denon, Sony and Onkyo models for my new purchase, and finally went with Onkyo TX-NR686. Though the reviews of all the models of Denon, Sony and Yamaha were great, I choose Onkyo mainly due to the fact that it is Google Assistant ready. I am so happy with the quality of this product from Onkyo so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No issues. Easy to set up with the on screen instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy set up and awesome functionality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very intuitive to set up and made everything seamless!

    I would recommend this to a friend
  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Grate receiver for beginners

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome technology for the price and 2 zones give you better use of it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for your entertainment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking to tie all your electronics to central location, this does a good job!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Enjoying the Onkyo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big difference from previous models and its worth the price and research.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Has all the bells and whistles!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase. Easy to hook up. Easy to play! Time to rock!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stereo is a very nice component and addition to my home theater system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    remarkable clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    going from sony to onkyo and man the clarity is remarkable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sometimes blue screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn’t terrible but I’ve had better. Don’t get me wrong the sound is great for the money however it’s more of the issue with the HDMI ARC It randomly goes to blue screen when trying to select back to cable vs smart tv or game. I previously had a Yamaha and it worked great never had this issue but went bad when it was struck by lightning.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price you can't beat it. Great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and compatible with most equipments love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our outdoor patio. Very nice, great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great enjoy it everyday. Don't know what else to say. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great reciever! Plenty of power

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Great upgrade for my sound system. Onkyo is power

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Would not really recommend to a friend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not really recommend to a friend I have definitely had my challenges with this receiver. Kind of difficult to hook up And a little confusing to use. It does have a great sound but it has a lot of things I don’t like about it as well. I would definitely do you research before purchasing this receiver.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful home entertainment receiver. I would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Remote

    Rated 2 out of 5 stars

    I wanted to like this unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this unit as I have long been an Onkyo fan but since I returned it to Best Buy (hassle free return experience by the way) I cannot recommend. On the plus side, this unit packs a huge amount of technology into a budget price point and from that standpoint it is a best buy. It looked impressive and was surprisingly heavy and solid for a piece of electronic equipment these days. However it was so frustrating to use (Bluetooth, network, speaker set up and remote control) that at first I thought it was me. Then after wrestling with the scant documentation provided including the manual and getting zero help from customer service, it dawned on me that the unit was probably pushed to market at a low price point where the consumer was left to fend for himself. I even contacted a Best Buy store for help and that ended up trying to upsell me to a more expensive unit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is a great receiver if you enjoy listening to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great receiver if you enjoy listening to good music

    I would recommend this to a friend