Customer Ratings & Reviews

Works great. Easy to set up. Clear calls and voicemail.

After the initial cost (the box) my monthly bill is under 4 bucks. Setup and use are easy. I have a fax machine also and I have no issues using it for that purpose.

I love this device! It works anywhere there is an Internet connection. It has cut my spam calls in half.

I have had 3 Ooma lines in the past couple of years. They have worked hard to earn a 1 star rating. There is bad voice quality with a lot of skipping, and it does not work for fax unless you have all day to try over and over. They will not let you discontinue service without talking to someone in customer service, and good luck getting someone in a timely fashion. After you have become frustrated with the poor performance of the Ooma system, you will be welcomed to more frustration in the disconnection process that is designed to be as difficult as possible. I would not recommend this phone service to anyone.

No issues with it. Wasn't too difficult to set up.

Set-up seemed simple enough. I was able to dial out, but not receive calls. Customer service told me I had to call my current carrier and make sure certain ports on my router were open and the firewall was set properly. Not very helpful. Then the dial tone seemed to go on and off. This seems to be too complicated and unreliable, and don't want to continue. Disappointing -- especially since I did some research in advance, and asked for recommendations before purchasing in store at Best Buy. I plan on returning the device, and am not looking forward to trying to cancel my service.

I recently purchased this because of the good reviews to replace my Net Talk which has been giving me problems with disconnects. Setup was NOT easy. It will NOT communicate with my Belkin router. I had to install it ahead of the router by connecting it directly to my internet modem and am uneasy about this for security reasons. I was also hoping to use their phone app to get voicemail and call notifications, but the app has such a low rating and bad reviews that I am not going to do that now. Time will tell if this is better then Net Talk but right now I am unimpressed.

Great product; received quickly. Set up and working in less than 30 min.

I had OOMA for several years and the service is pretty good for the monthly price. But it has several problems. First is a lack of features compared to other VOIP carriers. Secondly, their Telo box is expensive since I had to replace it twice, always just after the warranty expired. So after the third box died, I wised up and took my service to another VOIP carrier whose monthly fee is less, has many more features, and the connection router is 1/8 the cost. Then OOMA continued to charge my credit card for five months after they ported my telephone number to the other carrier. And finally, they refused to refund their overcharge! I cannot recommend them, but there are many VOIP competitors.

Set up was easy. I have both the Ooma phone set and a Panasonic set working and attaching both turned out to be a non event. Calls are clear and voice delay is there but not that you would consider it troublesome. My one problem is calling long distance. My family lives in Tennessee and I live in Tampa, Florida. When I dial their area code and 7 digit number, Ooma truncates the number down to the area code and 4 of the 7 digits and connects with a local telephone number in Tampa. I talked to an Ooma tech rep and he suggested that I place a "1" first, then the full number. I tried that as well without success. This is pretty frustrating. I've been able to make other long distance calls to other area codes without any problems.

We tried Ooma, and the service didn't work well in our situation. That happens, not a big problem. We pre-paid, but i did not ask for a refund. 2 years later I get a call that they are sending me to collection because my account is overdue. I called in and they were unhelpful. Rather than canceling my account that hadn't been used in years, they said I had to pay before they could close the account. Rather then treating me well and having a positive review from me, they chased after a fairly small amount and now will get honest and poor reviews. This is not a company that wants to take care of customers

As usual Best Buy was the first place I checked and they had it. Great void phone option and working as advertised.

With Google Voice functionality built in it makes using call-forwarding from other numbers even easier.

i have using this over 2 years.no problem good cust service

I have two of these devices. 1 in my house in GA. 1 in my house in Fla. The one in GA was ordered with Amazon It arrived and worked perfectly. We lose power and internet but it come right back on. MY second unit is in Fla. I picked it up at Best Buy. It never worked right. I called the company as instructed instead of returning it to Best Buy. They sent me a refurbished unit. It had different issues. Very hard to get it to glow purple. Every time Fla flicker and flash drops power or AT&T burp I lose my phone service. I have had it now for about a year. You don’t want to replace it when it is working but I can never tell when it will stop working. Is it possible I have two lemons? If the unit in agGA didn’t work so well I would switch to another company. Customer service is a joke. You can not understand any of them. I am sure they can all answer three questions in English but that does not mean they can communicate effectively in English. I have to call back 4 or 5 times to get someone who can communicate and think out side of the script they have to read. They always end by asking you if their service was fantastic for you. If you attempt to answer how poor it was they cut you off. Sometimes there product works but the audio is distorted. It is good enough for most voices but their are a few that are incomprehensible. No I would not buy again

It was completely laughable! I purchased one online and it wasn’t supported, so I ordered one from Best Buy. When I called Oomo the guy was incredibly rude and kept telling me that I was giving him the wrong product number. I finally got a decent rep who told me that it was recalled. When I contacted Best Buy, I was forced to troubleshoot anyway and finally gotten approved for the exchange. They sent me another dud, I had to physically bring both defective phones back to Best Buy for my refund.

No either net cable included in purchase that was to be included per box parts to be supplied

Do Not purchase this phone system! I did and am totally regretting it. It has been nothing but problems since I installed it. Every time you try to contact Ooma customer support, it takes at least 30 minutes before anyone picks up the line. Then they just lie to you about the problems and extremely poor quality of their phone system/service. Trust me, a complete waste of your money and will only lead to extreme frustration. I just went through a three-time speed test and got extremely fast speeds through our internet service provider Starlink each time. The customer service person told me my speeds of 250mbps download, 5mbps upload, ping of 18ms and jitter of 3-8ms was way too slow. Of course, be blamed their consistent extremely poor service on our internet service provider, like they always do… You can not even have a simple phone conversation with anyone, poor quality and drops calls consistently.

We used to have a home phone via Xfinity's voice over internet and that worked fine, but we had to drop Xfinity when their cable TV service quit working at our residence. We got T-Mobile 5G home internet and Dish satellite TV instead and saved a lot of money. Still wanting a home phone, we bought Ooma Telo, noting that their web site said the device works with T-Mobile 5G home internet. In short, it doesn't. It was easy to set up and it works fine for outgoing calls, but on incoming calls the caller hears nothing but a garbled mess. We've spent hours talking to both Ooma and T-Mobile tech support and have gotten nowhere. Perhaps this works with some internet service providers, but not with ours. Buyer beware.

Been with Ooma for over 10 years for business and personal. Transferred business line away and canceled service. 6 months later I noticed I was still being billed. Called in and I was told I wasn’t billed for 3 months so I could sell my equipment (that I never agreed to sell, and I owned). Took talking to multiple people to get it cancelled and they refunded my two months. Canceled personal line and again later found that they were still billing me and have been trying to cancel for over 20 minutes for the second time. Left on hold. This company has crooked cancelation policies and are deceitful and dishonest. Would not recommend to my worst enemies. Much cheaper better solutions.