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Customer reviews

Rating 4.6 out of 5 stars with 2399 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the great call quality and ease of use of the Telo Internet Home Phone Service. Many appreciate the low cost, overall reliable performance, and simple setup. While the service offers a lot of features, some customers find the porting process to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,399 reviews
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. We have poor cell coverage so a “landline” phone is necessary. This is perfect and monthly charge is very low (basically taxes only). Voice quality is good and worked with our existing phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cutting the Cord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent voice quality and easy set up. I love cutting the cord with my cable service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Reducing my phone bill big time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but a little complicated to get working , especially with my old telephone company - they don't make loosing a customer very pleasant. It will be interesting to see the quality and reliable of this system when using it.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 4 out of 5 stars

    Does what is expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to set up but written instructions could be better. No phone numbers in the city we were in or close by so we had to go to another area code for the number. This work fine in this situation but not ideal. Make sure you check this out before buying. Call quality is very good once setup.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Money saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This reduced our monthly phone by 50 dollars. We use our existing home phones, picked our own phone number (we chose one that spelled something). The sound quality is perfect - what's not to love.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Crystal clear and cost effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very simple to set up. Ooma customer support is very descriptive and considerate. Once I had it set up I was making crystal clear phone calls at a fraction of the price of paying another telephone service provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ooma over Ma Bell anyday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working to cut cables with the big providers and Ooma works as advertised. Was easy to set up out of the box, only needs an Ethernet cable to tie to your router, a standard phone cord to tie to your home phone base station, and a 110VAC power connection nearby. Once wired in, a quick call to Ooma registered the unit along with the one-time set up fee. If you want to keep your current phone number, $40 gets it ported over to Ooma (Ooma does the legwork, mine only took 2-days though they advertise up to 2 wks). Call clarity is great, voicemail works fine and I even get text notification of voicemails (by my option).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding VoIP service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ooma did a great job porting my home line. It cost a one-time fee of $40 and it was completed in 3 business days. Audio quality is exceptional, thanks to the HD codec they are using. One thing to think about...in the event of a power loss, you'll want a battery back-up for your broadband modem/router and Ooma. That will allow you to make 911 calls when you've lost power. There are 2 tiers of service. The basic tier for me is ~$5/month (taxes and 911 service). The second tier costs more but provides all kinds of extra features (white/black list), second phone number, etc. I've tried the Ooma app for Android 4.4 (tried forwarding my home line to this) and the Ooma mobile app didn't quite work correctly. You'll want to put your Ooma box in a visible location because the unit has buttons on the top that essentially function like an answering machine.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like most people don't see the need for a home phone till now. I shopped around and didn't see paying $50 plus for basic home phone. I came across ooma and it's great. I pay $4.90 a month for basic home phone. Great call quality and a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and everything worked as advertised. Very happy with this item.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Great easy-to-install VOIP service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ooma Telo worked straight out of the box in minutes! Connected to Ooma servers immediately, updated, and was online in less than 5 minutes. Phone service and voice quality is as good or better than landline. Highly recommend this as an alternative to POTS.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to set up,great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, easy to set up, on line instructions are some what confusing, but can be figured out. Connections are easy and it worked right out of the box. Porting is best done on the telephone , the on line gets gets lost and no action is taken.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to leave Frontier Communications using an Ooma. It was easy to set up and was able to keep my home phone number. After being overcharged by Frontier for over 12 years, and 4 months of continuous errors I finally bought an Ooma Telo!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cut the home phone line

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previous purchased the Ooma system and disconnected our land line. It has more than paid for itself. We bought a vacation home and bought this one. The set up was simple.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Saves me cost of landline, works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced by $50 per month landline with this unit, and setup was pretty easy. I subscribed to their "prime" service which allowed me to port my old phone number to this unit, which only took a few days to have done.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Easy to use, with clear calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ooma works perfectly for me. The longest part of the setup process was determining which phone number I wanted for the new line. If I hadn't bothered to care so much, it would have been up and running in 15 minutes. And the calls sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Saves on your phone bill!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a landline phone but didn't want to spend too much on it. This is the perfect solution. Call quality is great and I haven't noticed any changes in my internet speed since using Ooma. My taxes/fees for a month are right around $5.00.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Working fine now, but it was very slow setting up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to set the Ooma in a room away from my modem and router for a fax machine. I was using an apple access point to connect it. It took quite a while to set up, then kept loosing the internet. I finally hooked it to a Netgear range extender, now it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cheap land line

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep the your land line number for cheap and lots of features. Easy to setup and install also lots of flexibility with adding security system along with internet security.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You Need Ooma

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Ooma Telo lasted for 10 years. Had to buy a new one. But that 120 months of not paying a landline phone bill while still having a phone in the house that isn't a cell phone tied to a specific person.

    I would recommend this to a friend