Customer Ratings & Reviews
- SKU:
- 3650576
Customer reviews
Rating 3.9 out of 5 stars with 212 reviews
(212 customer reviews)to a friend
Customers are saying
Customers admire the OS Tune Up/Upgrade for its impact on overall performance, with users reporting that their devices are working exceptionally well. Many customers also appreciate the improved speed and enhanced laptop performance, noting that their PCs feel like new. The ease of use and helpful assistance are additional benefits that customers value. However, a few customers have noted some concerns with issue resolution.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Just use antivirus software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought my computer in to be cleaned of viruses after I was hacked. They left the riskware I told them about on the hard drive. Webroot identified the riskware and removed it. For what did I pay Geek Squad? They left the riskware used by the hacker on my computer. They said that they don't remove riskware? Horrible
No, I would not recommend this to a friendRated 2 out of 5 stars
They wouldn’t help me without some form of payment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were supposed to be helping me with my Mac computer. I was transferred to three different specialist before I was hung up on and I did not receive help. I had to call back and still no help.
No, I would not recommend this to a friendRated 5 out of 5 stars
MUSSIE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every thing done the way I expected. The agent was very patient and intelligent.
I would recommend this to a friendRated 1 out of 5 stars
Remote Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The issue was that they seemed to listen without really understanding what the customer needs and wants. I had to constantly repeat myself. I don't mind a thorough understanding, but I don't appreciate being rushed by agents in the chat. The level of professionalism was also quite poor.
No, I would not recommend this to a friendRated 1 out of 5 stars
LAPTOP CLEAN UP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad cleaned up my computer but it only lasted 2 weeks before it started having problems again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not fix issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called for a Tune Up last week just yesterday it shut down saying "PC ran into a problem" - twice! I asked the agent after the tune up if I would be getting that message anymore and they assured me I wouldn't. I'm not familiar with what the Tune Up entails and now I'm afraid I have to purchase a brand new laptop since I don't know what the issue is!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this! I'm sorry to hear the agent didn't provide any more information that could have helped you out. A Tune Up will rid the computer of built up "junk" that needs to be removed from the PC. When you get that blue screen that says "PC ran into a problem", it can be from a number of things; That can be a hardware issue, a software issue, a program causing it, etc. What I'd recommend first is just make sure you're keeping up to date with your Windows Updates and you're restarting your computer at least once a week. Please let us know if you run into any more issues!! I hope this helps.
Rated 1 out of 5 stars
Doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 remote sessions, my computer is stil running terribly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of Scam service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sold a service I didn't need nor request. Implied it would take care of an issue that in the end was determined unrelated.
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid but didn't receive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a service I did not receive and an extremely disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after the $40 I spent, my computer still crashes and now I can't read the print in Office 365 and in Edge. I spent the next day repairing their fix.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not fix operating system issue broke computer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asked to make computer do Windows 10 Update. This service broke my working computer> I'm trying to get my money back!
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t know what he was doing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t understand him and visa versa and he even had control of my pc.
No, I would not recommend this to a friend