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  • Remote Service

OS Tune Up/Upgrade

SKU:
3650576
See Details

Customer reviews

Rating 3.9 out of 5 stars with 203 reviews

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75%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the speed and ease of use of the OS Tune Up/Upgrade, noting improvements in startup time and the helpfulness of the support agents. However, some customers reported that the tune-up did not improve their computer's performance, and others experienced issues with the service. Several users felt their computer speed was not improved after the upgrade. Negative feedback also focused on the service's failure to resolve some users' problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 203 reviews

  • Geek tried to repair Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave good service ended up in purchasing a new Laptop. They also transferred all document from the old laptop to the new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Geek Squad services are great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always kept my computer in tip top shape! I have referred them to many friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Tune up, extremely fast and solid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thorough review and update of computer drivers, and ridding my computer of annoying pop ups. Works like a champ now!

    I would recommend this to a friend

  • Geek Squad computer cleaning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It appeared to me that he was doing a lot, but when he was finished and we started using the computer again it wasn’t any better. Our problem was that it ran slow and we were told that having it cleaned up should help that issue, but it didn’t.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Worked great for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the agent that assisted me. The process took a few hours but I did not have to sit at the computer the whole time. My computer is running so much better now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Computer system tune-up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought such service would exist. It was so easy. They walked my through every process.

    I would recommend this to a friend

  • not overly happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did speed up my system....BUT DID NOT fix Webroot Home Screen as I requested.....I feel it was a 20 dollar fix.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Michael R

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service fast technican knowledgeable Help install webroot in laptop greatly appreciated.

    I would recommend this to a friend

  • Virus detection and Cleaning of our computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and thorough with the work. It was done in a timely fashion and we are thankful for the quick response.

    I would recommend this to a friend

  • System Clean-Up and Verify no Malware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped to clean up and remove extraneous applications. Ensure that there was no malware or security issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Geek Squad checked & cleaned my desktop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolved my problem at a nice price and I was very pleased

    I would recommend this to a friend

  • Very helpful with problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help with resolving our problem with printing

    I would recommend this to a friend

  • Didn't fix problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a remote checkup, but it didn't solve my problem. In their defense, I may need a full diagnostic on my laptop.

    I would recommend this to a friend

  • Restored Lost Desktop Icons

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me restore missing desktop icons.

    I would recommend this to a friend

  • Issue Still Unresolved; Will Still Shop There

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told different things by the agent who performed my tune up online and by the in-store representative. My issue is still unresolved. I have been a Best Buy customer for 14 years, and this is the first time I am dissatisfied with service. I will continue to shop there due to overall past pleasant experiences.

    I would recommend this to a friend

  • computor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a clean on my computer that may have been hacked. Timely basis and all is good.

    I would recommend this to a friend

  • Internet equipment hook up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a long time scheduling but, Solved my problem very quickly. They're really efficient

    I would recommend this to a friend

  • Geek Squad saved the day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile to get it done, but the $39.99 was well spent. I appreciated the great service. They saved me!

    I would recommend this to a friend

  • Tuneup/Update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not as satisfied with tune up/update as I had hoped to be. PC still running very slow. Agent was difficult to understand. Not sure if I would use the Geek Squad again.

    No, I would not recommend this to a friend

  • Geek Squad Saved My Time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer needed cleaning from any viruses or/and illegal downloads. Process was done by virtual control without my assistance. It was worth the money I spent.

    I would recommend this to a friend
Page 8, Showing 141-160 of 203 reviews
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