Customer Ratings & Reviews

THE SQUAD GOT MY COMPUTER RUNNING I AM HAPPY THEY ARE GREAT

I woke up to find my computer malfunctioning -- a fancy way to say it wasn't working! Not being of the "tech generation," I was beside myself. I immediately called Geek Squad, and spoke to a young woman who tried her best to help me bring it back to life. Her diagnosis was that it had crashed, and would likely need additional help. She mentioned the need for a remote clean-up, but since I couldn't even get online, that wasn't an option. She then advised that I shut the computer off and let it rest for a while, then try to get online again later. If I could, she advised that I call the Geek Squad again. (In the meantime, she set me up with an in-person appointment at my local Best Buy for later in the day just to be on the safe side.) I did, and it worked! It was operating at a snail's pace, but operating nonetheless. I called the Geek Squad back, and got a truly delightful young man who went over the notes of my previous call with me. We tried a couple of things, but no luck. He, too advised the remote clean-up, and I decided to go for it. Once he got all my information, he connected me with a remote tech, with whom I didn't directly speak but communicated with via text. He easily performed the clean-up -- much more quickly than I had anticipated -- and sent me on my way. So far, so good, although I do believe I have to consider installing more memory in my computer to have it run even more smoothly. All three techs were professional, patient, and a delight to work with. I was so relieved by the outcome, and continue to send them many thanks for their help!

Was fast easy and great!! Would recommend over and over

Geek Squad service is just spectacular. Am very computer illiterate and was helped without having to leave my home. so very patient and professional. Webroot had found several issues, basically needing a clean up, now computer is faster, a pleasure

My agent remotely completed a number of services including updating my OS and drivers and making sure other little things were up to date. I could have done these myself, but this service was fast, convenient, and worth it if you don't want to spend the hours fussing with it yourself and worry if you did it correctly. However, I performed this service after it was recommended to me by an agent who also said that it included recommendations for steps forward if it did not solve my problem (a glacially slow computer). At the end of the service, nothing was done to check if the problem had been resolved, instead the agent just disconnected, and when I chatted with a different agent the next day, they recommended I purchase the exact same service again to fix my same problem that I had described at the beginning of this saga.

the first time I interacted he didn't help me he tried to send me a remote. so he sent me the link I told him that twice I tried to download. and all he could say was click on the link. I hope he didn't think I was rude cause I was not rude . and I apologize if he felt that I was. I was really frustrated, and then he ended the chat without getting me to an agent to help me with tuning up my computer and when I closed the window not 2 minutes later he sent me a text with a suggestion of what I could do. I don't know anything about computers, so I call geek squad and if an agent can't handle frustration maybe he shouldn't be an agent. he didn't even try to calm me down and offer alternative answers. he just shut me down. and text me an answer I didn't understand. I was afraid he would put in my file unruly rude and can't work with me, I am in tears, Who ever sees this, watch out they stab you behind your back and if you are frustrated they can't handle it. Geek squad does not hire very professional agents.

I had a bunch of problems with my Mac and software and was delighted to get everything resolved.

Great people very knowledgeable about my PC! Highly recommend them for all your PC needs!

agent was great, solved all my problems and got everything working

My experience was gteat , i just love the geek squad they know their stuff!!!

Cleaned my computer remotely. Back in business...!

The service was excellent and the agent was professional, friendly and well informed.

My grandson's gaming computer was so slow. We had Best Buy Geek Squad do a remote tune up. Now the computer works great. Thanks!

Took two sessions to solve my issue, but the results in improving my start up speed seem to have been achieved. Too bad Microsoft didn't reverse a bad update that caused this documented issue.

He was very polite and did a good job. He explain what he was going to do and it looks like everything is working faster.

Festering problem created by McAfee was resolved. Upon uninstallation of McAfee that got into system surreptitiously through some other download, my kernal and memory integrity go compromised making it vulnerable to spyware. It required deletion and inclusion of certain system elements. I failed in many attempts to work through guidance from web sites. Finally, Geek squad took care of it remotely. Very happy experience.

The agents did a clean on my computer that may have been hacked. Timely basis and all is good.

It took 2 tries. Working much better but still freezes up. Techs were patient and and considerate with me. I think I need a new laptop.

The agent helped me with my laptop. Excellent job and pleased with the results. Keep up the good work and service. Agent was very understanding of my problem and started the solution immediately. Thanks

I called because my computer suddenly had MSN, that I DO NOT WANT. First tech spent a great deal of time trying to eliminate it, then turned it over to another tech. He quickly explained the Microsoft and MSN recently merged and MSN could not be eliminated. Disappointed that the first tech did not know this. Since I contacted Geek Squad, I now keep getting a message about updating my drivers?