Customer Ratings & Reviews

UPDATED MY COMPTER AND returned later to complete errors made

EXCELLENT REPAIR!!! TECH RESOLVED MY ISSUE IN A TIMELY MANNER. TECH HELPED REDUCE MY ANXIETY BY EXPLAINING WHAT HE WAS DOING DURING EACH STEP. WOULD HIGHLY RECOMMEND GEEK SQUAD!

I was very disappointed with the remote service I had done to my computer. The guy was supposed to call me but he didn’t. He just disengaged from the remote and sent me a partial report which I called back twice to request the full report and the 1st guy hung up on me and I called back and the next guy told me I would automatically recieve the full report the next day bc they are computer generated-- next day--I rec'd NOTHING. I askedfor a refund--was granted. But I never rec'd the full report. So I still don't know what is going on with my computer to this day!

In addition to my other issues, I had a bitlocker issue with one drive. He didn't fix it, and when I mentioned it to him, he couldn't get away fast enough. And his accent was so thick I could barely understand him.

I was trying to upgrade from Win 10 to Win11. I told the Geek Squad that I was informed by the upgrade app that my laptop was not covered by Win 11 requirements. The squad told me that they could make it work. When they remotely took over my laptop the lady said that my laptop would not upgrade, but that she could do a tune up since we were already hooked up. I noticed no improvement of benefit from the tune up. So basically I feel that I've been taken for a ride and received nothing for my time and money.

I am a long-time customer of Best Buy who spends thousands of dollars a year there, so unfortunately, I trusted the guarantee. Nothing is guaranteed. My computer is worse than before and don't believe they performed all tasks on the list. They certainly couldn't support that the tasks were performed in my phone conversations. I was disappointed, bought a new computer and attempted to get a refund. I was told the guarantee means they "stand by the work that they did" so there would be no refund regardless of the benign or negative impact of their work. Not sure the value of that if my computer is worse than before. I asked what the "money-back guarantee" means and they offered to work on my computer again. I asked several times what the money-back guarantee meant and they said they would look into it/investigate this case and email me with 48 hours. If they aren't sure what "money-back" means, you shouldn't be either. At best it seems misleading, at worst dishonest.

Resolved issue in a timely manner.....,....... ..

Great Job very nice and patient. explained things so I could understand

Online service was not helpful. The store service was really busy but they were able to help me.

They were awesome, took care of 2 laptops, one remotely, and one in person, and i could've be more happy with there service

The agents were very knowledgeable and helpful. I appreciate their patience and efforts to resolve my concerns. Thank you.

great help from the geek squad. the problem was taken care of in a short period of time.

The guy was able to help me get my volume working again. He did a great job.

Two attempts at online remote service both end with frustration and failure at fixing the problems I ask help with. I pay good money for this service and I don't feel that I should have to wait while my agent is helping others or just not paying attention to my comments. I will look into alternate service that treats its customers with more attention.

Called for help with Ethernet cap on computer, they suggested a tune up will fix the issue. After hours of them trying nothing was fixed called for a refund and no refund was issued after being transferred multiple times. Will not use this service again

Friendly contact..diagnosis was correct and handled in a timely manner

My computer is working mildly faster than it was, but still not like new. I was unfortunately double billed for the service (charged twice!) and have been working with their customer service to get the second charge refunded. I was transferred 5-6 times only for them to claim that they only billed me once. I have a credit card statement that shows otherwise. Be prepared to dispute charges with your credit card carrier.

Everything was good. He pointed me in the right direction for assistance with a faulty keyboard

Was great would recommend to my friends so professional

Excellent service. Everything was completed in a timely and professional manner. It could not have been done better!