Customer Ratings & Reviews
- Model:
- 77-54817
- SKU:
- 5930959
to a friend
Customers are saying
Customers are delighted by the Alpha Glass Series Screen Protector's ease of application and its ability to protect their phone screens. However, many users experienced issues with the screen protector's durability, resulting in shattering or cracking. Significant problems with touch screen responsiveness were also reported, making it difficult to use the phone. Incompatibility with certain phone cases was another recurring concern.
This summary was generated by AI based on customer reviews.
Great glass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great glass screen protector. Works as expected and fits the whole screen including the edges.
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Cover the whole screen and edges.
I would recommend this to a friendGreat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed this product so much I've purchased it multiple times!
I would recommend this to a friend- Cons mentioned:Compatibility, Touch response
Does not work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to push very hard to get the touch screen to work and you can forget about using the drop down from the top, just won't work with the case.. I picked this one because it said it worked with the case...it does not. I love otter box, but this is a total waste.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Maggie,
A total waste?! Say it isn't so! It is definitely strange that your Alpha Glass is hindering your touch sensitivity a bit, and we apologize. We absolutely want you to have full functionality of your device, and we would love to help out! Please feel welcome to call our expert Otters at 1-855-688-7269, and they'll troubleshoot the issue or send out a warranty replacement, if that's what it takes to smooth things over!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Not a great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always stood by Otterbox, however this one doesnt cut it. It looks great, easy to keep clean, however i have to push very hard if not hold my finger on parts of the screen in order to have my phone work, ie. parts of the keyboard are very hard to activate with this glass on it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chris!
We so apologize that your Alpha Glass is putting your fingers through a workout! Let's go ahead and get you back on track to seamless protection by sending out a warranty replacement. Please don't hesitate to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new screen protector! Additionally, feel free to take advantage of the installation video that we made for this Alpha Glass by following the link below, and you shouldn't have to deal with touch sensitivity issues again!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Cheers,
OtterBox Customer Service Team
WORST PURCHASE EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, I purchased the "Defender" case, but it was "screenless", so I had to purchase the "alpha glass", it was supposed to work perfect with the defender case, but it doesn't. You have to push very hard to type or select something. Also, I've never dropped my phone and the glass is already cracked, it started with a little crack and now is has extented all over the screen. I mean, I haven't used it more than a month. I've always used defender series, and this time I'm really dissapointed. PLEASE, DON'T WASTE YOUR MONEY ON THIS!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jesus,
Our apologies that the iPhone X Alpha Glass cracked under the pressure of protecting your Galaxy S8! It is bizarre that your touch sensitivity seemed to be so affected - normally, the Alpha Glass provides seamless protection for the device. It sounds like there could have been a misalignment issue going on, and we would love to smooth things over with a warranty replacement. If installed correctly, we're confident that a new Alpha Glass should offer full functionality of the screen, while keeping it safe. Please feel welcome to check out the following link to watch an application video for this screen protector, and call our friendly Otters at 1-855-688-7269. They'll set you up with a warranty claim and send you a new Alpha Glass right away!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen didn't work with protector on. I had to press down so hard to use my phone. Ended up removing screen protector the next day because I couldn't use my touch screen and best buy won't take it back because it was opened.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jes124,
We're so sorry to hear that the Galaxy S8 Alpha Glass seems to be slightly hindering your touch sensitivity! This is definitely a curious situation, as normally the screen protector acts seamlessly with the device and is like a near-invisible shield. Regardless, our Otter detectives will be more than happy to put a magnifying glass to this and investigate further! Please feel free to contact them at 1-855-688-7269 so that they can solve this mystery and make sure you have the fortified screen security that you deserve!
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Touch response
Horrible screen responsiveness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My touch screen stopped being responsive after about 3 weeks. It is great protection and fits the case better than the alternatives on the market. But the gaps became too much to manage. Curved screens and screen protection are as difficult combo.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey KJ47,
We're so sorry to hear that this Alpha Glass was having trouble managing the natural gaps of your infinity display! We definitely understand why this wouldn't seem like a good fit, and our Otter tailors would love to help get you into a screen protector that works seamlessly with your phone. Please feel welcome to call them at 1-855-688-7269, and they'll set you up with a warranty replacement that hugs all of the curves on your Galaxy S8 going forward!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
So far not good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has severly effected the touch screen and keeps popping up off the screen. Was just installed tonight so I'm leaving my case off to see if it will set. If this continues I will be contacting otterbox! My mother also got the same thing and is having the same problem.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jennifer,
We are sorry that this Alpha Glass is having a negative impact on your Galaxy S8 screen and that it is not staying put. We completely understand why this would be disappointing and if these abnormal issues continue please do contact us so that we can get to the bottom of this predicament.
Our friendly Otters a can be reached at 1-855-688-7269 and they are happy to help!
Sincerely,
OtterBox Customer Service Team