Customer Ratings & Reviews
- Model:
- 51195BBR
- SKU:
- 6287827
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers love the Commuter Series Case for its excellent protection and great fit for their iPhone XS Max. Many appreciate the case's ease of use and high-quality feel, while also praising its attractive color options and reasonable price. However, some find the case a bit bulky and heavy, and a few mention concerns about the grip. Despite these minor drawbacks, the positive feedback on protection and overall quality is significant.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Weight
Sturdy Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sturdy iPhone case. It’s a bit bulky and heavy for a bigger phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Vgal,
We're so glad to hear that this Commuter series feels sturdy and ready to go with your iPhone Xs Max! We apologize that the style feels slightly too bulky for your comfort level, and we might suggest taking a quick peek at our Symmetry series as an alternative. The Symmetry is one of our sleekest designs, and still provides that stellar security. Please feel welcome to check it out by clicking on the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-black/6287811.p?skuId=6287811
Best,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s tough, rugged and slim, that’s the purpose, and it’s not heavy... I only buy the best.... #Otterbox
I would recommend this to a friendPhone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding phone case. Very secure and just what I needee
I would recommend this to a friendAbout what I expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is pretty steep, but I never had any issues with the case itself.
I would recommend this to a friendgood simple case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great simple case for anyone who just like everything simple. And yes it dose work!
I would recommend this to a friend- Pros mentioned:Protection
Okay case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protects the phone well but gets dirty really fast.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kara!
We're sorry to hear that your Commuter Series case has gotten dirty so rapidly! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, give us a call at 1-855-688-7269, and we'd be more than happy to look into your warranty replacement options.
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
Good for iPhone damage protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is smooth. It can be sleek and slippery to grip.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bagpiper!
We're sorry to hear that is been difficult to get a grip on your Commuter Series case! We'll be sure to get your feedback passed up the ladder.
If you're looking for a case that give you a bit more to hold on to, we'd suggest checking out our Defender Series case, as it does have the slipcover on the outside of the case. Check it out here: https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xs-max-black/6287798.p?skuId=6287798
Best,
OtterBox Customer Service Team
Comfortable, good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the cover over the plug. It makes it difficult to plug in the phone cord.
I would recommend this to a friendGood fit.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit phone. Have dropped a few times with no phone damage or scratches to case.
I would recommend this to a friendiPhone cover
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good product and it is very easy to use
I would recommend this to a friendGreat protection but with a cosmetic flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always trusted Otterbox for my iPhone protection. My wife purchased this for her Xs Max. Great fit, but after only a few minutes in her jeans' pocket, the color of her jeans rubbed off on the pink inside piece. Tried it with other jeans, and the same result. The inside piece is very sensitive to dirt.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Beta86,
Sorry to hear that your wife's Commuter series has been feeling a little sensitive around jeans lately! Our stylish Otters would love to dress up her device again in a sleek new replacement, so please don't hesitate to give them a ring at 1-855-688-7269. They'll fashion up a warranty claim in a matter of minutes!
Sincerely,
OtterBox Customer Service Team
Excellent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Exactly what I was looking for and Best Buy even price matched!
I would recommend this to a friendLove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my phone case vet light weight. Love the color
I would recommend this to a friendDurable case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work at a school and this case has proven to be very durable
I would recommend this to a friendExcellent coverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and perfect for my granddaughter for her phone
I would recommend this to a friendVery nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a perfect case for phone and I like very much.
I would recommend this to a friendGreat OtterBox Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first OtterBox has a good grip and slim
I would recommend this to a friendNice product but not better than 7 plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Face recognition didn’t work in low light dark therefore inconvenient . Finger sensor was faster and worked in any light . I believe it was more secure too . No advantage to my spending over a thousand dollars to upgrade .
No, I would not recommend this to a friendCould be thinner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is almost bulky enough to notice. Completely covers the phone with solid case. May have issues with reception but may just be my coverage area.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Txag00,
We apologize that this Commuter series feels a little too cumbersome for your comfort level! If you're looking for something that strikes the perfect balance between stellar security and sleek style, we would recommend taking a peek at our Symmetry series. The Symmetry is one of our slimmest case designs, and still provides prime protection! Feel free to check it out via the link below, and give us a call at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-clear-case-for-apple-iphone-xs-max-stardust-silver-flake/6287806.p?skuId=6287806
Sincerely,
OtterBox Customer Service Team
Descent protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protection is fine, but the case turns the color of your pants (blue jeans) This is on the pink case can’t speak of the other colors.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your discoloration of your case! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269 and we can get that claim started for you.
Best,
OtterBox Customer Service Team