Customer Ratings & Reviews
- Model:
- 50963BBR
- SKU:
- 6267213
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the Commuter Series Case's excellent protection and snug fit, with many praising its ease of use and lightweight design. Positive feedback also highlights the case's quality and reasonable price. While some find the case slightly slippery or bulky, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Too thick for me to hold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was too bulky for me and it was hard to hold in my hand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear lisarsam,
Sorry to hear that this Commuter series didn't end up working out well for you! If you're looking for a case that specializes in slim security, we would suggest glancing at the Symmetry series. The Symmetry is our sleekest design, and still provides extensive drop protection. Check it out via the link below, and call our helpful Otters at 1-855-688-7269 if you have any other questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-purple/6267220.p?skuId=6267220
Sincerely,
OtterBox Customer Service Team
Great protection for expensive phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice brand well worth the money. Would recommend to a friend.
I would recommend this to a friendLove Otterbox, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fit on the bottom right doesn't really protect the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear TyiH,
We're sorry to see that this Commuter series is having trouble finding the 'right' fit! Not to worry - our Otter experts are ready and available to fix things up. Just give them a call at 1-855-688-7269, and they'll be happy to help that case find the perfect alignment on your Galaxy Note 9 for seamless security going forward!
Best,
OtterBox Customer Service Team
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not to bad wish ot would protect the edges better
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Waterbug,
Sorry to hear that you're feeling so uncertain towards the Galaxy Note 9 Commuter series! Rest assured, this case passed all of our extensive tests to ensure maximum device protection, and we're confident that it should keep your investment safe for a long time to come. If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Protects the front and back edges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thick and heavy. Kind of expensive to for basic protection
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Techguy,
We apologize that this Galaxy Note 9 Commuter seems a little too bulky for your tastes! While we certainly understand your apprehension, rest assured that these tough layers should prove their worth as they keep your phone safe and secure going forward. Get ready to enjoy some epic adventures, and if you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269!
Cheers,
OtterBox Customer Service Team
Good branr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the brand of phone case because they heavy duty
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Fays1,
It's awesome to see that you're loving this Commuter series! It is pretty heavy-duty, and we're positive that it should keep your Galaxy Note 9 safe for a long time going forward. If you do happen to run into any questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!
Sincerely,
OtterBox Customer Service Team
Didn't fit well. Two piece construction.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned... Didn't fit well. Two piece construction.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Otterbox,
Our apologies that this Commuter series wasn't quite able to find the perfect fit with your Galaxy Note 9, and that you felt your best move would be to return it! Going forward, our handy Otters are typically available to provide all sorts of application assistance, so if you run into any future installation issues, please don't hesitate to call them at 1-855-688-7269. They'll always be happy to help you get into premium protection as soon as possible!
Best,
OtterBox Customer Service Team
Ok case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ok case, but would not recommend it for someone who always drop their phone. Had it for a week and edge of my glass shield still cracked on first drop.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi bestbuyregular,
We apologize that your tempered glass cracked while joining with the protective forces of the Commuter case! Was this screen protector one of our Alpha Glasses, by any chance? If so, our friendly Otters will be more than happy to get that replaced for you under our warranty. Feel free to give them a call at 1-855-688-7269, and they'll get a claim started, pronto!
If you weren't using the Alpha Glass, unfortunately we cannot always guarantee that our cases will work perfectly with other companies' screen protectors, as we are unable to test our products with third-party products. We typically recommend using the Alpha Glass with our cases for the best fit and function! Should you have any additional questions, just let us know!
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
Phone broke first day in the case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case has no lip on the sides. It’s slippery and slid. Screen smashed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace your phone, if you reach out to our Customer Service Team through the link below, and we'll be sure to get you a replacement case with our stellar warranty.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not a fan of the commuter.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just kinda cheap for the money spent. You're better off getting the Defender series for a few extra $$$$.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there BestBuyGuru,
We're sorry to hear that you're not a fan of the Commuter series so far! We're always looking for ways to enhance our products going forward, and our friendly Otters would love to grab a few more details to see how we can possibly help. Please feel welcome to give them a call at 1-855-688-7269, and they'll be more than happy to chat!
As for the Defender, don't hesitate to check out that case for the Galaxy Note 9 by following the link below!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-samsung-galaxy-note9-black/6267209.p?skuId=6267209
Sincerely,
OtterBox Customer Service Team
Mediocre quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect my device from getting cracked from an ordinary drop.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't extend our warranty to the device itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not do as good job as I thought it should Returned it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bill,
We're so sorry to hear that this Commuter series didn't end up meeting expectations! Had you contacted us, our friendly Otters would have loved to help troubleshoot this, but we also completely understand your decision to return the item. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions, please don't hesitate to reach out to us at 1-855-688-7269. We'll always do what we can to further assist!
Warmly,
OtterBox Customer Service Team
Case for Note 9
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case really didn't stay on my phone that well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sissy,
We're so sorry to hear about these misalignment issues! This is strange because this case should lay flush for a seamless fit.
No worries - we would love to get to the bottom of this mystery! Please feel free to give us a call at 1-855-688-7269 and we'll be happy to help out. If needed, we can easily set up a warranty and get you a brand-new case that'll fit like a glove!
Cheers,
OtterBox Customer Service Team
Not a good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case doesn’t cover the tip of the glass of the phone, so if you drop it, it will break because it’s not protected. There is no cover for the top.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MichaMaks1,
Sorry to hear that you're feeling unsure about the Commuter series! Rest assured, this case is intentionally designed to provide stellar protection as well as full device functionality. The unit still covers all edges of the phone, but also leaves room to guarantee direct access to the curved infinity display. We're positive that the Commuter should safeguard your Galaxy Note 9 at all costs, but if you have any additional questions or concerns, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to help out!
Regards,
OtterBox Customer Service Team
Covered microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if this was just made a little off or what, but it covered my microphone. Had to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear CindyH,
We so apologize that this Commuter series didn't seem to want to work well with your device microphone! This isn't something that we typically see with that case, but we're wondering if the unit was suffering from a misalignment issue. Had you contacted us, we would have loved to help line things back up again, but we also certainly understand your decision to head down a different path. We sincerely hope that this does not turn you away from OtterBox for good, and if you have any further inquiries, please feel welcome to call our friendly Otters at 1-855-688-7269!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Strong case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a strong case comfortable to hold, put in pocket, second for me, it keep the phone protected incase it drop, with the screen protector and this case your phone will not get a scratch. Wish it had a builtin flip stan at the back to brace it up when I'm watching a movie. Overall it's a great case.
I would recommend this to a friend - Cons mentioned:Screen protector
Decent, But Doesn't Alleviate Worries
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall build of the case is fine, but the way they designed coverage for the curved edges feel slightly naked. I wish the grooves were deeper to alleviate some concerns. Also, the description for the Commuter series is actually incorrect. The description is actually from the Defender series, there is no built-in screen protector. There is a screen protector you can apply separately, but it's not great.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Joseph,
Sorry to hear that you're feeling some unease towards this Commuter series! That case was intentionally engineered to provide epic protection and full device functionality, which means that the edges were meticulously designed to protect your screen as well as allow complete display access. We trust that the unit should keep your Galaxy Note 9 in pristine condition for a long time, but if you do have any additional questions or comments, just give our friendly Otters a ring at 1-855-688-7269. They'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Slender
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the grip and how slender it is doesn't make my phone feel bulky
I would recommend this to a friend - Pros mentioned:Protection
Good Protection, doesn't fit very well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this case before I received my Note9. Offers good protection for the phone, but doesn't fit very well, accessing the pen is virtually impossible without a struggle. I have tried reinstalling it multiple times and just can't seem to get the openings on the case to line up well with items on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey NJB3,
We apologize that this Commuter series is struggling to find the best fit with your Galaxy Note 9! We find this situation bizarre, since the unit was intentionally designed and tested to work seamlessly with the device. Please don't hesitate to call our Otter investigators at 1-855-688-7269, and they'll get to work cracking this case! We'll solve this conundrum and restore that epic OtterBox security in no time at all!
Cheers,
OtterBox Customer Service Team