Customer Ratings & Reviews
- Model:
- 77-65137
- SKU:
- 6408090
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Defender Series Case's excellent protection and the convenient built-in screen protector. Many appreciate the case's snug fit and ease of use, along with the inclusion of Apple Pencil storage and charging capabilities. However, some find the case to be heavy and bulky, and a few customers expressed concerns about the price and limited viewing angles offered by the stand.
This summary was generated by AI based on customer reviews.
Sturdy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it sturdy, however I think outdated kit purchase again. It does not allow the iPad to sit at a high angle which is best when I have to conference calls. I’m looking to purchase a different case that will allow me to do that.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! We appreciate your feedback about the available viewing angles provided by your case, and we'll be sure to get your feedback passed up the ladder to our design team. We're sorry to hear that you're choosing to look for a new case, but we hope that you find what you're looking for! We'd suggest taking a look at our Symmetry Series 360 for your device at our website. If you have any questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Myself
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the toughest case I’ve ever found and I love it
I would recommend this to a friendIt’s OKAY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good case, but it has its flaws. Where the apple pencil goes on the case, the rubber around it is really loose and saggy. If you’re really particular then it would be an issue and i’d not get it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not happy with the opening for the Apple Pencil on your Defender Series case! We greatly appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Lacks thicker cusion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This lacks the extra protection especially the corners. I don’t feel confident enough that this case would fully protect the iPad when dropped.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will hold up to the abuse of your daily life. Your case is also backed by our stellar warranty, so if anything happens to your case, we'd be happy to get it replaced. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Weight
Too bulky for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it because it’s bulky. Bought a lightweight case instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi LMMM,
We're so sorry this Defender Series case didn't work out for you. This case is our most rugged series, but we understand that it's not for everyone. If you're looking for something a little different, feel free to check out our Symmetry Series case on our OtterBox website.
See you there!
obcst
- Cons mentioned:Angle
Its ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like that you couldn't changed the way you view the ipad and get off the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! We appreciate your feedback about the viewing angles, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality for the price . I Wouldn’t recommend It.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! We'd love to hear some more specific feedback about your OtterBox experience, so we can pass your thoughts up the ladder to our design team. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Did Not Like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and took it back. It was hard to use. Even the Saleperson could not figure out how to rotate it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! We're bummed that you chose to return your case, but we hope you give OtterBox another chance in the future. If you ever have any questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Didn’t work out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 cases. Neither of them lined up over the on off button. Had to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any issues with your recent purchase! Keep in mind, this Defender Series case is designed for the iPad 12.9" 4th Generation, so it will not be compatible with any other iPad models. If you reach out to our Customer Service Team through the link below, we'd be more than happy to try and get you pointed in the right direction!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
It's OK...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the cover that goes on the iPad itself is really nice. it's slim and not bulky. it has a large slot on the side that comes off to charge the Apple Pencil. the screen cover over the touch screen gets very patchy after some use, and can easily be fixed by just taking it off and putting it back on, but it's extremely hard for me to remove the case to do this. My least favorite thing about this case it the plastic piece that hold the Apple Pencil and covers the screen... it's really difficult to take off. the little stand that it has inside hardly lifts the iPad at all. I wish they would have just not included this piece at all.
I would recommend this to a friend- Pros mentioned:Protection
Very ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is perfect for the protection aspect. However, there are some flaws that I have noticed over the past few months of me having this case on my iPad Pro (3rd generation). If you are getting this case and are expecting the case to close around the Apple Pencil, it does not, and makes the pencil prone to falling off. Being a student and using this case solely to write and take extensive notes on it, I have noticed that the plastic screen protector has begun to have an odd friction when writing, and makes writing not smooth like how it used to be when I first got the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While that case doesn't close around the Apple Pencil while it's charging, it does have a space to store it in the shield stand. We appreciate your feedback about the feeling of your screen protector, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team