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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1997 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Case's great protection and snug fit for their Samsung Galaxy Note8. Many appreciate its ease of use and the added grip it provides, while some also find the included belt clip convenient. However, a significant number of customers point out the lack of a built-in screen protector and some concerns regarding bulkiness and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,997 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It's great, very heavy duty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've dropped my phone a million times and it's still in perfect condition. Great case, no complaints, get it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best case on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my husband, he drops he phone a lot! So far so cracks, scratches or damage to his new phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    wont wireless charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for protection but I cannot use any of my fast chargers which I really like to use. I have one in my car, desk at work, desk at home, kitchen table...... I am getting a different case and taking this one back

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey randomatic99,

      We sincerely apologize about any miscommunication surrounding our Defender series and its compatibility with wireless charging. The Galaxy Note 8 Defender has proven to be compatible with all standard Samsung wireless chargers, as long as they are in the flat configuration. However, we are unable to test our products with third-party accessories, so we cannot guarantee 100% compatibility with any wireless chargers made by other companies. While we completely understand your decision to return the product, we sincerely hope that this does not turn you away from OtterBox forever! If you have any additional questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right into some answers!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is well made and protects phone great. Highly recommended if you require maximum protection for your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke my phone by dropping it and ever since I purchased this product my phone has been protected

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Wonderful case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very tough. I have dropped it so many times and not even a crack scratch on the case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Phone feels secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family always buys otter box for our phones. They look good and feel good with their grip. Not to thick.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that my phone feels safe in this case. It also allows the full functionally of the phone to be accessed.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 3 out of 5 stars

    Bulky Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover fit good, felt like it would really protect, but It's huge. Barely fit in my pocket. Plenty of other covers are slimmer.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi JamesM,

      We truly apologize that the Defender series was a little too bulky for your taste! While the extra layers add quite a bit in terms of security, we certainly understand that sometimes, they make the case a little larger than usual. You’re right: there are slimmer cases out there, but there’s no need to give up exceptional protection! We would suggest taking a look at our Commuter series, which sports a much sleeker style. Check it out by clicking on the following link, and call our helpful Otters at 1-855-688-7269 with any questions!

      https://www.bestbuy.com/site/otterbox-commuter-case-for-samsung-galaxy-note8-black/6028600.p?skuId=6028600

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended 100% this protector, especially for people who drop a lot the phone helps them to protect it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cheap Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone from our RV and went to pick up the phone thinking the worse and not even a scratch.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone case! Have dropped my phone several times and it has never broke the screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but not like other Defenders.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to deduct two stars for two reasons: 1. Screenless why? Can not figure out the technology to do curved screen? 2. There is about 3 mm play between the case and the holster. Rattle noise when you walk or run.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Liliacul,

      We sincerely apologize about any disappointment caused by the new screenless edition of the Galaxy Note 8 Defender. We truly feel that our customers will have the best experience with the curved infinity display via either direct contact or use of a separate protector that applies to the screen itself. Additionally, we do carry the Alpha Glass, which will pair perfectly with your Defender series! Feel free to check it out via the link below:

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-note8-clear/6144115.p?skuId=6144115

      As for the belt clip holster, it is odd that it is not clipping in securely at your side. For this, please feel free to call our Otter experts at 1-855-688-7269, and they'll gladly set you up with a warranty claim. Before you know it, you'll have a replacement belt clip in your hands that keeps your phone safe while you're on-the-go!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox - Defender Series Case for Samsung Galaxy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a must get for any that has the tendency to drop their phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Total protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides great protection against phone mishaps. The lifetime warranty is true to it's description.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great protective case. I have had no damage to my phone while using an OtterBox Case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    protects everything but the screen.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection for the rear of the phone. not so much for the sides and front (glass). had this case on a week and the phone developed a crack.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best phone protection never found anything better then otterbox

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy this brand for any new phone for many years now and this is the best out there.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Strong like bull

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job works great for what it's for it's good I could get a chance to get a older one

    I would recommend this to a friend