Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1997 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Case's great protection and snug fit for their Samsung Galaxy Note8. Many appreciate its ease of use and the added grip it provides, while some also find the included belt clip convenient. However, a significant number of customers point out the lack of a built-in screen protector and some concerns regarding bulkiness and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,997 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone all the Time. No breaks and I don't have a screen protector either.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Great protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection but very bulky for galaxy Note 8.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Cali,

      We apologize that this Defender series seems a little too cumbersome for your comfort level! If you're looking for something that offers slimmer security, we would suggest taking a glance at our Symmetry series, which might be more up your alley! Check it out by clicking on the following link, and call our awesome Otters at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note8-clear/6033804.p?skuId=6033804

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Durable and Protects

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I could carry my ID and one credit card. It's perfect for this purpose. I use Samsung Pay for most other transactions anyway. I have had this out in all kinds of weather. It drys well and is easily cleaned. The pockets are durable, and after several months now, have not ripped nor stretched.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It Works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects fairly well. No front protection, but holds up good to edge drops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been buying otter box for a few years, good protection for your phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protect my phone about crash and i recommend to my frienda to use this one

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough and I feel with my screen protector, my phone is protected. It’s otterbox, duh!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good fit!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for security protection on device. Can't go wrong with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Otterbox! But...

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Otterbox for years for all of my cellphones from the iPhone 3 to iPhone 8 as well as my Samsung Note 8 but... The outside rubber cover always seem to lose its elasticity. The rubber cover would be loose and doesn't hold its snugness when you first purchased it. :-( Overall it is a great case though but just wish the outer rubber cover would stay snug.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Solid case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple yet very durable. All ports are covered other than speaker. Easy to hold on to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after having several otter box cases for the phones over the years this is the flimsiest one when clipped in the belt clip

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Fred,

      Sorry to hear that you're not feeling totally confident in your Defender series belt clip. It is odd that the holster is "flimsy" and not holding the device securely at your side. Not to worry - our super-hero Otters are ready to don their capes and save the day! Please ring them up at 1-855-688-7269, and they'll swoop in to rescue that belt clip with a warranty replacement that should deliver on the OtterBox quality you expect!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Its an Otterbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases are hard to beat to protect your phone. Worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It really does protect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it! My phone fell on concrete and the case did protect it from shattering.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Case and Protection!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides amazing protection for the device!! No scratches at all!!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good case protector

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive but it is good product. Very good company

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A bit clunky and inhibits some phone functions...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it was recommended as the best case for protecting my Note8. And it does that very well. But the case is quite large, clunky, and covers the camera and inhibits charging on Fast Charge stand. I have to remove the case to take a photo which is a pain. Plus the large size is uncomfortable to wear clipped to my belt. Doing so causes my 'spare tire' and phone to play tug-o-war.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Snowshoepete,

      We're so sorry to see that the Defender series doesn't seem to be matching up perfectly with your Galaxy Note 8! With the wireless charging capabilities, this particular Defender proved to be compatible with all wireless chargers in a horizontal configuration. Additionally, as long as you definitely have a Note 8, the case should allow for full functionality of the phone, including the camera. The port for the camera lens should not be covered up by the case. Our handy Otters would love to take a closer look to get to the bottom of this puzzle, so please feel free to call them at 1-855-688-7269. They'll figure this out and find a quick fix!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with the easy of operation of the Otter easy to store and retrieve phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with my otter box case for my Note 8 because this phone curves the case didn't completely in close the phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Lcf1,

      Our deepest apologies about any disappointment surrounding the screenless Galaxy Note 8 Defender. We intentionally decided to forego the built-in screen protector on this Defender series in order to give our customers full access to the uniquely curved infinity display. If you're looking for a little extra protection upfront, so to speak, we would recommend checking out our Alpha Glass screen protector, which adds an additional layer of fortified security! If this sounds like an option that you would like to pursue, please feel free to call our expert Otters at 1-855-688-7269, and they'll be happy to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job of protecting my phone. Wish it had more colors.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    needs screen protector

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same as original but needs the screen protector back same price for less of a case.

    I would recommend this to a friend