Customer Ratings & Reviews
- Model:
- 49748BBR
- |
- SKU:
- 6028105
Customer reviews
Rating 4.6 out of 5 stars with 1997 reviews
(1,997 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Defender Series Case's great protection and snug fit for their Samsung Galaxy Note8. Many appreciate its ease of use and the added grip it provides, while some also find the included belt clip convenient. However, a significant number of customers point out the lack of a built-in screen protector and some concerns regarding bulkiness and price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great protection for the Note 8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Note 8 can be tough to protect with the curved screen and sleek design, but the Otterbox Defender does a great and adds good weight, feel, and texture to ensure your phone stays where it should- in your hand!
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friendRated 5 out of 5 stars
Great cover for my phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the case that fit perfectly for my Galaxy Note 8. Even tho the store that I purchased the phone didn't have the cover in stock, they recommended Best Buy. good service from both of you.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friendRated 5 out of 5 stars
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is rugged yet durable and stylish. The price of the case was more then reasonable and meets all my home and office needs. Come with a built in stand for watching movies,shows,videos ect..great buy.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friendRated 4 out of 5 stars
Great Phone Case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I had with this was that the rubber around the edges would eventually become loose and allow dirt and dust get in behind the case but Otter Box replaced them with out much difficulty at all as they have a lifetime warranty.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friend- Cons mentioned:Screen protector
Rated 1 out of 5 stars
Phone does not stay in holster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had many OtterBox Defenders over the years on several different phones. I bought one for my new unlocked Galaxy Note 8. This Defender does not "snap" into the belt holster like the ones I've had in the past. OtterBox is aware of this and their recommendation is to "put the phone in the holster with the screen facing out. This orientation seems to fit much better" What?? how is this providing maximum protection for my phone? While I was at work, my phone fell out of the holster and by the time I realized this, some fine upstanding citizen had picked it up and when I logged into my Samsung account, my phone was 8 miles away. After spending another $1300 to replace everything I lost, including another OtterBox Defender, another unlocked Note 8, Zagg Invisishield glass screen protector, micro SD card, insurance and taxes, this one has the exact same issue. It will be returned. By now most people are aware that these phone cases do not include a built in screen protector due to the curved glass on the screen, but I thought I would bring that up too, considering the fact these cases still are $50.00. Same money for a lessor product and poor fitment. Do yourself a favor and find a different case for your new phone.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there td2312,
We're truly sorry to hear that your experience with the Galaxy Note 8 wasn't quite up to typical OtterBox standards. We appreciate your feedback, and we're always looking for ways to improve the Otter experience, so we'll definitely pass your comments along to our product design team for future consideration. If you have any additional questions, please don't hesitate to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Rated 4 out of 5 stars
solid product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought otterbox cases for my phone for several years now. this is the second one I've used for my current phone. I used my phone for work so it gets a lot of wear and tear. would give it a 5 star but as I mentioned this is the second one I've bought for the same phone.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friend- Cons mentioned:Screen protector
Rated 3 out of 5 stars
It could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my Galaxy Note 8 and was disappointed that it did not have a screen cover. I dropped my phone and unfortunately the screen cracked in one of the corners.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friend Rated 5 out of 5 stars
The best protection available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you prize your phone, you need an Otterbox. Defender is tough (maybe even indestructible) and has saved my phone from many drops. It is expensive but worth every penny.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friendRated 5 out of 5 stars
best case on market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BY far the otterbox is the best case for a phone. It may be a little more expensive, but the quality and warranty are well worth it. Otterbox just replaced a case for free my work phone what was 3 years old.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friend- Cons mentioned:Screen protector
Rated 3 out of 5 stars
When down in quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This same case for iPhone is great .However for Samsung phones the quality has been down graded. When you buy a defender case its surpose to cover everything. Its does not cover your screen, enuff said
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your new Defender Series case. After thorough testing, our engineers determined that many of these new phones, including the newest iPhones, would function best without the addition of a built-in screen protector. Our engineers have designed and tested these cases to ensure they are still providing the same level of drop protection as their predecessors.
If you're looking to add an extra level of protection to your device, that OtterBox is compatible with Alpha Glass. Check it out here: https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-note8-clear/6144115.p?skuId=6144115
Best,
OtterBox Customer Service Team
Rated 5 out of 5 stars
Works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It could be a little less expensive, but it definitely works as advertised. I've already dropped my phone or it's fallen off my belt multiple times, and no damage whatsoever to the phone itself.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friend- Pros mentioned:Protection
Rated 3 out of 5 stars
Avg. At Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased Otter protective cases in the past and have been happy with the product. The new cases for the Note 8 doesn't have a protective clear cover which required me to purchase a separate clear face cover for $40.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Vlad,
We apologize that you're feeling a little less than confident in the screenless style for the Galaxy Note 8 Defender series! It certainly was not our intention to evoke any frustration with this new design; in fact, we truly feel that customers will have the best interaction with their curved infinity display through either direct contact or use of a separately-applied tempered glass. Should you run into any further OtterBox questions, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll gladly take the plunge!
Best,
OtterBox Customer Service Team
Rated 5 out of 5 stars
Great protection for your big investment.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the otter box cases, great protection, great value. Never had a problem with these cases and super easy to install. Customer for life.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friendRated 5 out of 5 stars
Saved my phone multiple times
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case. I got it after dropping my phone and breaking the back glass. You can’t notice the damage with this case on and it prevented further damage.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
I would recommend this to a friendRated 2 out of 5 stars
Some top dollar, less protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed with this case. I’ve purchasing Otter Box products for 10 years. The case only protects the back of the phone. I had to spend another $50 to get the front of the phone protected. For the money I spent I would’ve been better off buying a LifeProof case.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey DixieChick,
We certainly understand your frustration at the screenless style for the Galaxy Note 8 Defender, and we apologize! We truly feel that incorporating a built-in screen protector over the beautifully curved display could diminish the overall experience for the customer, and that the best way to avoid this dissatisfaction was to forego the integrated screen protector and provide a tempered glass solution instead. If you have any additional OtterBox questions or comments, please don't hesitate to call our reliable Otters at 1-855-688-7269. They'll always be ready to help!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box used to be the best. The only difference now between the defender case and the commuter case is the clip. Why get rid of the screen? I will be looking for another case. This one doesn't give me a warn fuzzy.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Bobby,
Sorry to hear that your Galaxy Note 8 Defender series isn't making you feel all warm and fuzzy inside! We intentionally decided to do away with the built-in screen protector in order to provide a frustration-free experience for our customers regarding the curved edges of the infinity display. Even without the integrated screen protection, the Defender series case is still an extremely protective unit, with multiple layers that offer rugged security. If you have any further OtterBox inquiries, please don't hesitate to call our helpful Otters at 1-855-688-7269, and they'll have the answers!
Cheers,
OtterBox Customer Service Team
Rated 5 out of 5 stars
Great for electronics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never leave Best Buy without a new otter box for every new device I purchase. I drop my phone atleast 2-3 times daily. These cases take a beating and keep my phone looking brand new for years.
I would recommend this to a friendRated 4 out of 5 stars
Good case for Note 8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a sturdy phone case for my Note 8 and decided on the otterbox defender series. It meets my expectations with the exception it is screenless. I bought a screen protector and it works beautifully with the case, no sensitivity issues with the buttons.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Rated 1 out of 5 stars
USELESS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a waste of money It doesnt even cover the front of the phone. I dropped my phone one time and craked the screen. STAY AWAY DONT WASTE YOUR MONEY.
This review is from OtterBox - Defender Series Case for Samsung Galaxy Note8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey RB32,
We're so sorry to hear that your Galaxy Note 8 did not emerge victoriously from an intense fall. While we put our products through an extensive amount of testing to ensure the best device protection possible, unfortunately, every drop has countless dynamics and variables, some of which are simply beyond our reach. While our warranty does not transfer to the Samsung device itself, we would be happy to send you a new OtterBox in the scenario that your current one was also compromised during the incident. If this sounds like an option that you would like to pursue, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this.
Sincerely,
OtterBox Customer Service Team
Rated 4 out of 5 stars
Very Rugged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to protect our teenage daughter's Galaxy Note 8. She breaks every phone we get her within the first week or 2. But this time, it is still undamaged. As per usual, the Otter Box cover is durable and does well at protecting these expensive phones.
I would recommend this to a friend








