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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1997 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Case's great protection and snug fit for their Samsung Galaxy Note8. Many appreciate its ease of use and the added grip it provides, while some also find the included belt clip convenient. However, a significant number of customers point out the lack of a built-in screen protector and some concerns regarding bulkiness and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,997 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far haven't had an issue with it so far. Dropped phone several times didn't break

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do Construction for living and this is exactly what I need to protect my new phone... Thx

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Bulky Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like other Otterbox cases , It's bulky. Almost didn't return because color is pretty cool, but still returned it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey JamesM,

      We're sorry to see that the rugged protection of the Defender series wasn't to your liking. We would suggest perusing the Commuter case, which also has pretty cool colors, and a slimmer style to boot! Take a closer look by clicking on the following link, and feel free to call our wonderful Otters at 1-855-688-7269 with any queries. They're always delighted to assist!

      https://www.bestbuy.com/site/otterbox-commuter-case-for-samsung-galaxy-note8-black/6028600.p?skuId=6028600

      Cheers,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Horrible for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really bad that Otterbox made this case with no screen protection. Will never buy from them again after this.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Kev426,

      We sincerely apologize about any disappointment cause by our screenless design for the Galaxy Note 8 Defender. We truly feel that our customers will have the best interaction with the beautifully curved infinity display via either direct contact or use of a tempered glass screen protector. An integrated screen protector could cause hindrance, especially around the edges of the touchscreen, which was not a frustrating experience that we wanted to put our customers through. If you're looking for a little extra screen protection, we would recommend our Alpha Glass screen protector, which adds a layer of fortified security. Please feel free to call our friendly Otters at 1-855-688-7269 with any additional questions or comments!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    It has saved my phone, but it isn't perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've dropped my phone a few times and this has indeed protected it. It doesn't fit perfectly, the rubber sort of sticks out on the corners which is an annoyance. The flaps that the power and the 1/8th inch audio plug use are often hard to impossible to open and I find myself getting very frustrated trying to pry them open. I end up sort of mashing them into the rubber housing until I can sort of pop them open.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, John!

      We're sorry to hear about your frustration with your Defender Series case! It's odd to hear that your slipcover isn't fitting properly. We'll be sure to get your feedback about the port covers passed up the ladder to our design team. In the meantime, feel free to reach out to our support team about your case troubles, here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have been happy with otterbox. Have had them on my last 3 phones and never broken a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deals and customer service. Our otterbox hasn’t let us down yet with all of our drops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone cover

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone "occasionally", so my wife bought this for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Samsung protection!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel more comfortable to trust Otterbox brand name than any brand names.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been delaying replacing another model that was practically falling apart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely think otterbox products are the best for cell phones. Get one you won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you can't go wrong with otterbox, i love this little case. it is not to thick it is just right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case hands down. Dropped my phone several times and nothing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so love this case had had any problems with it had forever feels like last long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves his OtterBox case and how durable it is with a toddler around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the only case I rely on to protect my phone. Very durable and great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box makes an amazing product. However, there is only one con: they are made in China.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the construction worker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable! I've dropped my phone a number of times and nothing happens to the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case for construction workers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my dad he really liked it thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful case. will not own a phone without it! Super sturdy and keeps my phone super safe

    I would recommend this to a friend