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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1566 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,566 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for overall protection, just a little bulky.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Another satisfied customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Otter Box Defender Series case Ive owned. First was for a Galaxy S5. The basic construction is firm, sturdy, and durable. Unfortunatley dosen't come with a screen protector for that added value. oh well

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it as an otterbox. It is not slippery and doesn’t slide on surfaces. Have an invisible shield screen protector in it, fits perfectly. I don’t like that this is thinner than the normal defender. The corners are curved to protect the screen but I am not as confident during an accidental drop that there is enough protection. Only time will tell.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender Pro Series Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with otterbox defender pro series. It was a little difficult to get the phone into it but it works extremely well. Overall very pleased with the purchase and would recommend it to anyone with an iPhone 12.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used other phone cases including expensive ones. For price, value, and protection I always come back to the Otter Box. You can pay more but you won’t get better protection than you get from Otter Box.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Would buy again!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use a defender case on my phones but I was reluctant to purchase one without built in screen protector. I ended up adding a separate zagg shield with blue light protection and am very happy with both purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow Amazing case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Spigen case lover but this is my first time to use otterbox and I was amazed by the way it hug my iPhone 12 Pro Max. The design and durability is outstanding. Happy customer here

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best cases for an iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone knows about OtterBox cases knows that’s the best case you can buy… When it comes to iPhones I highly recommend you purchase the top-of-the-line cases from OtterBox because they protect iPhones the best

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection but a little bulky for a Pro Max.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Strong as usual!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U can never go wrong with otter box cases when it comes to defense. Didn’t work well with wireless charging which is a bummer. Otherwise it’s the same awesome quality and build as their previous products

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case there is

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t found a better product to protect an iPhone better than otter box. I’m a tow truck operator and my phone gets a beating. I’ve had a I phone for 10 years and have not broke one yet that is to these cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    They are the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I buy a new phone, I am a nervous wreck. I have been buying OtterBox's for over 10 years now. They are the best. I drop my phone every other day and I have never had any damage. They are the best!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Still the best iPhone case for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for the best iPhone case for protection against accidental drops or abuse.... look no further. You can't go wrong with an Otterbox, especially since this also has anti bacterial protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender Pro Series - Black

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product. It was a little difficult to get the phone into it but over all is sturdy and much lighter than expected. Would recommend this product to others who have purchased the iPhone 12.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the berry color!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Defender is the best box for us. My husband’s last phone (fairly new at that time) was driven was driven over. He was still able to use the phone for two more years. For this reason, we stick with the Defender.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like I drop my phone everyday and thanks to Otterbox, my phone always comes out of the case looking brand new. Although I have not used their customer service much, they are always friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect fit and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fit perfectly with the screen protector we installed. One we ordered from Amazon, same model just a different color, caused air pockets to form under the screen protector. Best Buy price was better, too!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works well for my needs. I rated this a 4 because it was an upgrade from the iphone 7 to iphone 12. The OtterBox I had previously had the built in screen protector and this one does not. It's a shame this model could not be enhanced with this feature and I had to purchase an additional product to get total protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking case. The only issue is using a wireless charger with this case. Wireless chargers don’t work with this case on. Otherwise, this case does the job and protects your phone but do not recommend if you plan on using this phone with a MagSafe charger.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Hector!

      We're sorry to hear about your disappointment with your Defender Series Pro. While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those out at Best Buy, Apple, or our website!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter defender protection for my iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel very confident to get otter defender to protect my phone , I got for my previous phone and was so happy to feel my telephone was very good protected that I bought the same brand for my new phone

    I would recommend this to a friend