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Customer Ratings & Reviews

Your price for this item is $56.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1566 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,566 reviews
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Miss having the screen protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bummed that it didn’t come with the screen protector.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Dependable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dependable. I wish it did have the screen protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy and elegant looking case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its elegant looking and yet sturdy case for Iphone pro-max 12. So far I am very pleased with the case. The sides have corrugated surface which makes the phone grip non slipping. Its not as big as the previous phones cases. The only con is the price. Its double or triple of the cases that you find in Amazon but its worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying many cheap phone cases and having them break i decided to spend the money on this. Glad i did. It is fantastic. So much better than any other phone case ive used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for someone who is a truck driver and has used this brand/type for all his smartphones and won’t use anything else. This case has saved his phone many times. Pricy but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    good quality protective case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good quality protective case, so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Otter Box for my last phone and when I traded it in the sales person said my phone was in excellent condition. I told her it was because of my Otter Box. So I would recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly what I had expected but it works. Alittle difficult to figure out how to out this case on but once I did it snapped together. The clip is too tight and it doesn’t turn easily but it keeps the phone safe and that’s the point!!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Kathy!

      We're sorry to hear that you had some initial difficulty with your Defender Series Pro, but we're glad to hear you got it figured out! We appreciate your feedback about the holster, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Otter Box Defense Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a protector cover for my new phone. I like Otter box products and have had others before. This one was hard to get on my phone. Glad I had someone who had better hands for getting the phone in holder. Value I always think everything is overpriced. Overall rating I did as good since hard to get on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case for the iPhone 12 pro max. I like the clip and it also doubles as a kickstand. If you plunk down $1,100 for the new iPhone 12 pro max, this is a good case to protect your investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well Iam say it’s the best Product I’ve ever had so far the customer service is great at Best Buy that’s why I keep going back every time I go I always buy more stuff then I need in there thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case but doesn’t work well with my tempered

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but didn’t work well with my tempered glass. When I put the case on, it will lift my glass. Not glass friendly with the tempered glass I used but love the case though. Super rugged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter or die!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a phone, don’t care what brand. If you buy a case? Make it an Otter Box. Costs more. But never had as much as a crack happen. I get a phone? I get an Otter Box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service lots off selections for tablets tvs electronics they even carry 4k movies im very happy and will be shopping at bestbuy highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter boxes are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes are great for protecting iPhones. I’ve dropped several times and fully protected. Only weak point seems to be the phone attachment clip which broke on my holder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT CASE! A+++

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best case around. It holds up very well and if something breaks they have an easy and excellent warranty program to get a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Test of Time

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has held together after a year. I’ve been used to buying LifeProof phone cases, but they wear out too fast. This case has held up after a year so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outer Box is the way to go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an outer box commuter case at first, but then wanted a case with a belt clip and since the first case protected my phone so well I had to purchased the same brand again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It’s a lot slimmer than previous generations of Otterbox cases. Doesn’t make phone look bulky. I really like this case. I think it’s way better than my iPhone 11 Pro Max case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. I love OtterBox they are very durable cases & come in great colors. I hardly drop my phone , but when I do there’s not a scratch on it. They last a long time too.

    I would recommend this to a friend