Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,566 reviews
Rated 5 out of 5 stars
Great protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product very sturdy and so much bigger than the other iPhone and friendly staff. My daughter is very happy and excited to have a new phone. The case is very nice and colorful.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Rated 5 out of 5 stars
Otto Box
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case. Wanted something durable to protect my iPhone 12 max pro and this case.. The only downside it doesn’t pair well with the mag safe charging unit because of the case.
I would recommend this to a friend
Rated 5 out of 5 stars
GREAT CASE! A+++
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best case around. It holds up very well and if something breaks they have an easy and excellent warranty program to get a new one.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent product!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product for my iPhone 12 Pro Max. Comes with a belt holster which is great if you don’t want to carry the phone in your pocket. Must have accessory for an iPhone.
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
It’s a buy on sale
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not a fan of the side bezels on this case being almost flush with the phone screen, which now doesn’t come with a screen protector. The case is slimmer than previous versions so handling is a little easier.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
Great product
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case replaced my old otter box on my previous phone. I like the sleekness of this otter box. I swear by otter box. I will always have an otter box to protect my phone.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Rated 5 out of 5 stars
Most Durable Case For Your IPhone 12 Pro Max
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thiis case from Otterbox is the most durable, strongest, and drop proof protection for your iPhone 12 Pro Max. However, it is the most expensive but worth the price for quality.
I would recommend this to a friend
Rated 5 out of 5 stars
Otter phone case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really like the sturdiness of the case. Wish that other colors were available at the time, but only the purple was available. Also liked the belt attachment that came d as it it.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Rated 5 out of 5 stars
Loyal customer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product. I love that my phone is secure should I accidentally drop it. Great warranty. Great buy!! I’ve been using Otterbox for every new phone I get.
I would recommend this to a friend
Rated 5 out of 5 stars
Easy acesss
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent for keeping your phone next to you with the carrying case. It works for me. I work in the construction and I don’t have to be pulling my phone from my pocket.
I would recommend this to a friend
Rated 5 out of 5 stars
Always get Otter!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otter is the always the way to go!
Purchased for my son as he works in a shop and needs something to protect his phone.
This one is it! Rugged but light!
I would recommend this to a friend
Rated 5 out of 5 stars
Best phone case to get!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Every phone I have purchased, I purchase the Otterbox Defender. It is tough and withstands the occasional dropping of phones in the past, while keeping them looking new
I would recommend this to a friend
Rated 5 out of 5 stars
Shockingly Thin!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case itself feels surprisingly thin for an Otterbox case. Can’t wait to get my 12 Pro Max!!
I would recommend this to a friend
Rated 5 out of 5 stars
Great phone case!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
What can I say? The Otterbox is the only case I've used for years. It is on the expensive side, but I don't trust other cases to keep my phones safe from falls and damage.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent well designed case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Solid designed sturdy aesthetically pleasing case. Works perfect for my new phone. Only con I have is it’s not MagSafe compatible which isn’t exactly a deal breaker for me.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 3 out of 5 stars
Volume buttons issue
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love how the otter box is half the width of the older models but after 2 months my volume buttons have been very hard to push with out messing with the case. It’s become highly annoying but the protection is worth it
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're glad to hear that you've been liking your Defender Series Pro, but we're bummed to hear that the buttons on your case have been an annoyance. We'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
Excellent Service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
OtterBox is the best case I have ever use. They stand behind their products with the best customer service I have ever received!!!
Thank you for your customer service.
I would recommend this to a friend
Rated 5 out of 5 stars
I’m an Otterbox Dude!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent case just like the previous Otterbox cases were. Tuff, durable and unstylish but that’s okay. It’s all about function and the provide that!
I would recommend this to a friend
Rated 5 out of 5 stars
Protects
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really protects the phone from drops. Easy to take off and clean. The only thing is I wish this came in other colors than black.
I would recommend this to a friend
Cons mentioned:
Wireless charging
Rated 3 out of 5 stars
Not wireless charging capable.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You CANNOT use wireless charging with this case!! I have tried everything!!! Very disappointing. However, confusing because my husband got the same case for the same phone and his will charge. This is a mystery.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion