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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1566 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,566 reviews
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and simple to apply. I’ve used the OtterBox for my last few iPhones and haven’t had so much as a chip on my display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterxperience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the otter box. Have used in past with several phones. They do break the snap on easier than I would like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save your iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My child usually is careless with my phone but after buying this case, it has saved my life! Durable, sturdy, and great price

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Best case?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this case for more than a year now and I have to say I'm pretty happy with it. Downside??? Wireless charging doesn't work for me.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend Otter Boxes for people who work in Construction. This has saved my phone from breaking several times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a very sturdy case as my husband works in construction. I found the best reviews for this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What you would expect from Apple. Works fine, more bells and whistles than you can use. Will take a while to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Much better than the older style while keeping it slimmer so it doesn’t feel as bulky like previous versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best cellphone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is worth every penny it is the bulletproof vest of my cellphone the best decision I made for my cellphone safety.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otrterbox & holster clip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always protect my iPhones with Otterbox and belt holster clip! Their customer service extends beyond warranty limit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised. Have had several of their cases with previous phones and this one is just like all the others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    an excellent purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love easy to put them on, high quality material. I have always bought from this brand and have never been disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bulky.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the protection of an otter box without the bulkiness that’s usually associated with otter boxes. I love this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best screen protector

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. This is our 4th purchase. We all have one. You all need one. No more cracked screens!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box case is great for a rough environment. It does, however, make it a little heavier and harder to hold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy this otter box for my phones. I work in construction industry and in harsh conditions. Hold up very well

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product works real good I would recommend this for all my friends and family it’s made out of strong plastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case love the feel of it in your hand and how it looks on my phone. Would definitely recommend this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rugged

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for someone else. Otterbox is usually a go to for phone protection, a little pricy though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new iPhone 12 Pro Max and wanted the best protective case which Best Buy carries.

    I would recommend this to a friend
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