Customer Ratings & Reviews
- Model:
- 77-66268
- SKU:
- 6422385
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.
This summary was generated by AI based on customer reviews.
12 Pro Max Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and thin case, works well and looks great
I would recommend this to a friendCell case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. I would highly recommend this item.
I would recommend this to a friendTo early to review!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this! How can I give it a truthful review? Give me some time to use it and put it through a couple of weeks of daily use. Then come and ask me what I think. I hate it when I buy something and then two days later I am asked to review it. I'll just hit the middle star meaning neither good nor not good. If you don't want average ratings from me don't ask me until I have had it for a month!
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Poor rubber case fitting for iPhone 12 Pro Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is specifically for Otter iPhone 12 Pro Max. Outer rubber case is too small and will not stay in grooves around plastic case frame as it’s intended to (case is a 3 piece frame). Store associate where I bought case put case on for me so I didn’t notice it didn’t fit properly until I got home. I live over a hour away from store so it’s not feasible to drive that distance just for this & I don’t do buying or anything online. Rubber case “flaps” for openings don’t fit exactly over buttons on phone. Have to take phone out of rubber case for charger to attach, turn on/off mute. Due to poor case fitting, camera isn’t fully protected from getting scratched when phone is against any surface.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with the fit of your Defender Series Pro! That's certainly unusual. The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
New phone=new Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my first Defender model and won’t be the last!
I would recommend this to a friend- Cons mentioned:Screen protector
Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the case jusg didnt like it doesnt have screen protector like previous cases
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Roger!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, your case is backed by our stellar warranty, so if anything happens to your OtterBox, we're more than happy to get it replaced here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfect for me,it’s great,I use this all time,When it breaks on me I go and get another one.
I would recommend this to a friend- Pros mentioned:Protection
Very handy case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otter Box was nice but I wanted something like a small wallet.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We appreciate your feedback and letting us know your preference. If a wallet case is more of your interest, we'd suggest taking a look at our Strada Series, as it features a card holder that secures cash or cards. We'd be happy to discuss further with you and find the perfect case for you. Please give us a call at 1-855-688-7269 and we'd be happy to help in any way we can.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Doesn’t charge from the back
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good case, don’t get me wrong. But it’s doesn’t allow to charge thru the back like it stated. Also about a month after I bought it, it went on sale. Sucks could’ve saved $20 if I would’ve just waited. But now I need to buy another case that does allow charging thru the back of the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jsdad21,
We're sorry to hear you've been having problems with wireless charging. Unfortunately, not all wireless chargers are the same and some may provide a better experience than others. Our products will be compatible with wireless chargers suggested by Apple or our wireless chargers. Please note, this particular case won't be compatible with the Apple MagSafe Charger. For further questions or help, feel free to call us at 1-855-688-7269.
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Not so elegant.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky for my beautiful phone and heavy. The case it self it's a dirt magnet
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Guy,
We're sorry to hear the Defender Pro Series is feeling a bit too substantial for use with your new iPhone 12 Pro Max.
Just so you know, we do make some more streamlined options, such as the Symmetry Series, which might be a better match for your needs and taste. Feel free to take a closer look right here at Best Buy!
https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-pro-max-black/6422353.p?skuId=6422353
Happy Holidays,
OtterBox Customer Service Team
Nice case, some issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the case however the inner piece broken easily
I would recommend this to a friendOtter Box
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case as a replacement for my old one. So far, it has held up well.
I would recommend this to a friendComplicated to put on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first otter box, was a little complicated to put on. Had to look at a Youtube video. Overall very nice
I would recommend this to a friendRead directions on how to put on
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bit of a hassle to put on, broke a nail in the process but now I know I have a very durable case on:)
I would recommend this to a friend- Cons mentioned:Screen protector
User
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to have a cover for the camera screen to protect the camera
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! Keep in mind, that case has been through hundreds or hours of design testing to ensure it will hold up to stresses of your daily life. If you do run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works with the phone think it was overpriced I am waiting on my rebate for my
No, I would not recommend this to a friendWow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color excellent camera. Lots of options Excellent screen quality hi def looks great
I would recommend this to a friend- Cons mentioned:Screen protector
Ok, could be better easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give 5 stars, but the camera should be covered by the hard lid...no reason not to have that as you can't use the camera with the hard lid on anyway. I use this case because my dog has been trained to find my phone when I leave it somewhere in the house I can't find.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We're sorry to hear about your disappointment with your Defender Series Pro. We appreciate your feedback, and we'll be sure to pass your suggestions along to our design team. If you run into any problems with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped.
Best,
OtterBox Customer Service Team
Oterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new I phone needed a case that will protect my phone so decided to buy this one.
I would recommend this to a friend- Cons mentioned:Screen protector
Phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too happy about them taking the shield off of the case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're feeling a bit let down by the lack of an included screen protector with the Defender Pro Series case for iPhone 12 Pro Max.
Although a longstanding feature of our signature model, we actually moved away from the integrated screen protector back in 2017 with the release of the iPhone X. The ever-increasing size of device displays dictated the need for an updated approach to balance protection and performance, and we feel confident that use of a glass screen protector, such as the Amplify Glass, in conjunction with the case will provide the best overall experience for those interested in greater security versus directly interaction with the touchscreen.
https://www.bestbuy.com/site/otterbox-amplify-glass-blue-light-guard-with-antimicrobial-technology-for-apple-iphone-12-pro-max-clear/6424018.p?skuId=6424018
Happy Holidays,
OtterBox Customer Service Team