Customer Ratings & Reviews
- Model:
- 77-66268
- SKU:
- 6422385
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.
This summary was generated by AI based on customer reviews.
Ease of USE IS V POOR.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are strong and sturdy and offer great protection. but they are v v difficult to put in on the iphone 12 pro max. i tried several times but i could not do it. I believe they are too tight on the iphone, and v difficult to manipulate around the iphone. hence i had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you were having trouble with the installation of your Defender Series Pro! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your case, and we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for phone safety. Quality but not easy to install.
I would recommend this to a friendGotta Get An Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Little heavy but naturally the battery charge last longer.
I would recommend this to a friendapple continues overpriced mediocrity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An overpriced phone that does not even provide a power cord.
No, I would not recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good product i use for my job i recomend ever
I would recommend this to a friend- Cons mentioned:Screen protector
Otterbox defender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It like the old style otter box with the deep bevel by the screen. My screen protect was shattered the first week of having this case on. Disappointed in otterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the edges of your case, and we'll be sure to get it passed along to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item fits the phone as described and looks ok.....
I would recommend this to a friend12 pro review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like it’s a fair rating. No home button, no headphone jack. They don’t sell the charging block with it. However, the phone itself isn’t that bad. I like the camera and the software. Will I buy iPhone again, yes. No one got time for that Samsung garbage lol
I would recommend this to a friendPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to have a thin spot in the back for charging
I would recommend this to a friendOtterbox 12 Pro Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.clip seems a bit loose but it hasn't come apart yet.
I would recommend this to a friendPoor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls apart. It will fall apart after at least a year and a half. Doesn't look like the lifetime warranty is applicable.
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Could use a cam protector
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an okay product unfortunately doesn’t cover the multi cams from the iPhone 12 pro Max so I busted a cam lens other than that it tends to take the screen protector off when remove the case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. Our cases are tough, but there are still some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Not with the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box has downgraded and raised its prices. It does not have a screen protector anymore and does not hold very well onto the clip. Just go get a $5 case and call it a day!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Having said that, it is unusual to hear that you're having issues with your holster! Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Phone Protection cover
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started to brake off at the flaps for our electrical connections and on/off flap it just came off . The rest is holding up ok so far .
I would recommend this to a friendgreat phone if it would charge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone has a nice camera and it works very good with alot of features only one major problem the charger port breaks after charging a few times . this is the second one that i bought .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh, no! We are so sorry to hear that you've had two frustrating experiences with the charge port cover of the Defender Series Pro case, and we definitely want to help make sure that the third time will be the charm! Just ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get you set up with a brand-new warranty replacement, which we trust will stand the test of time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Mrs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t actually review because the glass screen I had put on broke and I need to have it removed to make sure my phone isn’t cracked also but my other otter box was great
I would recommend this to a friendDisappointed the holster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but the holster broke the third day and when I contact otter box they denied the claim. I totally forgot to take it back to you he store and now it’s past 14 days
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Holster! If you were sent to our Warranty Compliance Team, they should have asked for a picture of your damaged OtterBox. If you reply to their last email with those photos, we should be able to move forward with your claim!
Best,
OtterBox Customer Service Team
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Defender line is not what it once was. I don’t know if they provide you less material as the newer phones are more stout... very much reminds me of the old commuter cases.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. That being said, that case is totally compatible with Amplify and Alpha Glass if you're looking to add an extra level of protection to your device. For any additional help, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good drop protection. Scratching sides of phone!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection But it’s knocking and scratching the sides of my phone. So unhappy that it’s scratching away at the sides
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jimmy!
We're sorry to hear about your frustration with your Defender Series case! Feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Meh…?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Study build that can take a lot of abuse. Does not work with all wireless chargers.
No, I would not recommend this to a friend