Customer Ratings & Reviews
- Model:
- 77-66268
- SKU:
- 6422385
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.
This summary was generated by AI based on customer reviews.
Needs a little help .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the otter box but the belt clip is horrible. If you don’t get it in perfectly it will fall out. Other than that I love the otter box.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bummy,
We're sorry to hear the holster hasn't been working out for you. To provide a premium carrying experience, the belt clip has a precise fit to ensure your device won't fall out. We suggest making sure your iPhone is secured in the holster before attaching it. If you need further assistance with your belt clip, please call us at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
Flimsy offering false sense of security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the same quality as before. This is much thinner and previous Otterbox Defender series cases I've used in the past. Too pricey.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not liking your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Overall the case is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the case is good, but the box is broken and opened, if you guys planing to get one, just go to the store get one better than ship
I would recommend this to a friendOtter box case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This perticular cord sucked! It broke around the edges!
I would recommend this to a friendNot so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box may keep your phone safe. The cost is not worth it. Go to their website warranty it’s cheaper than paying for it at the store
No, I would not recommend this to a friendiPhone Max Pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but with iPhone max pro the case may lift your protective screen. Looks like the mold is oversized and may require you to trim the corners. Sounds crazy but got one at Verizon store and returned it bought this one and it only required a slight adjustment. Otter box needs to resize this case to fit better around a screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While our cases are compatible with OtterBox branded screen protectors, we're not able to guarantee compatibility with all screen protectors on the market. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Eeehhh, I’ll live with it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is supposed to be the BEST Otterbox series made and I’m just gonna say I don’t think it’s as good as my last one.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jake!
We're sorry to hear that your Defender Series Pro didn't live up to your expectations! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
Great if you need protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great if you need to wear it in your belt Great dropping protection Great when is in your hand. Not pocket friendly Heavy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case. If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Not great for the iPhone 12 Pro Max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We all know otterbox is a good brand, but the case seems to block the speakers and mic. Didn’t work to well on my iPhone 12 Pro max
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! It's certainly odd to hear that your case is blocking your speakers and microphone. We'd recommend removing your case and reinstalling it to see if that helps get things lined up a bit better. If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
otter case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok the older ones were a little better The front rim they cut back on the amount of protective rubber
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your current Defender Series Pro hasn't lived up to your expectations! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection our Defender Series is known for. Additionally, your case is backed by our stellar warranty, so if you run into any issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Better protection with older version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The newer otter box doesn’t come with the clear front cover like the older one that I had did. I prefer the older version.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for protecting your phone, but does not work well with some wireless chargers
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with the protection provided by your Defender Series Pro, but we're bummed to hear that you're having trouble with wireless charging! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Outter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very secure , I’ve dropped my phone countless times and there hasn’t been any scratches or cracks.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi TiYana,
We're thrilled to hear this Defender Series Pro case has your vote of confidence, protection-wise. We're wondering why this case was deemed a lower rating. If you have any further feedback, we'd love to pass it along to our product design team for future consideration. Please feel free to give us a call at (855) 688-7269
Best,
obcst
- Cons mentioned:Wireless charging
Buyer Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a zero if that was possible. The product says its for Apple iPhone Pro Max but what they don't tell you is that you can not do wireless charging with this phone case. You need to purchase the OtterBox charger. Extremely devious. Good job OtterBox...you lost a customer for life!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kelly!
We're sorry to hear about your frustration with your Defender Series Pro! While using an OtterBox branded charger will lead to the best charging experience with this case, you can definitely use other wireless charging bases. Keep in mind, if you're using non-OtterBox chargers, we do recommend using pads that allow you to charge in the flat orientation. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Won’t charge wirelessly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection, but can not wirelessly charge with this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jess!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The photos make the colors off putting but when seen in person it’s definitely a plum/purple
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the Berry Potion (Raspberry Wine/Boysenberry) colorway of the Defender Series Case wasn't quite what you were expecting, Phil.
Although we try and make sure accurate images are posted online, the vast number of different device screens and their subsequent settings make for quite the challenge when it comes to making sure everyone is seeing the same thing. Perhaps one of the other colors we offer for this specific case would be more to your liking? Feel free to take a closer look at those options right here at Best Buy or over on the official OtterBox website, and let us know if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Hard pass on this mini suit case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey look ma I made a huge brick out of my new IPhone. No innovation here other than removing the awful screen protector. People need to stop buying these cases. I get you want to protect your investment but this is overkill. I bought a catalyst influence case and I couldn’t be happier.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chris.
We're sorry to hear about your disappointment with the size of your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. That case design is our most rugged option, so it is a bit more robust than other protection options in our lineup. If you're looking for something a bit sleeker and more pocket-friendly, we'd suggest taking a look at our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-pro-max-black/6422353.p?skuId=6422353
Best,
OtterBox Customer Service Team
Not all that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to protect my new iPhone 12 Pro Max. Within six weeks I dropped the phone off the couch onto the carpet and the screen was shattered. So if it’s trying to protect that, It didn’t do a good job at all since this is the first phone I’ve ever broken the screen on, ever.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry to hear about the damage to your device while it was in a Defender Series case. While our cases are tough, there are still some variables that our engineers are unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Soso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The older ones or more raised in the front so it was a bumper for the screen not anymore
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Adam!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you do run into any issues with your case, we also have a great warranty, so feel free to call us at 1-855-688-7269 and we can get you helped out.
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the clip ones too large. I would get the next step down. but the case works for my purpose
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-pro-max-black/6422353.p?skuId=6422353
Best,
OtterBox Customer Service Team