Customer Ratings & Reviews
- Model:
- 77-66268
- SKU:
- 6422385
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.
This summary was generated by AI based on customer reviews.
Otter box defender
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box broke and also cracked my phone. Thought these things were dependable
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello there,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Not good quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it ... if I could find my receipt I would take it back for a refund
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not a fan of your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can get your thoughts passed up the ladder to our design team. Please don't hesitate to reach out to our helpful Customer Service Team through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Robert
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not match the price At Walmart not took a bath now went at Walmart got it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Robert,
We're so sorry about this. We hope this doesn't turn you away for good because, on top of the warranty, we genuinely put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment, and to us that's priceless. If you're still unsure, please feel free to ping us on our OtterBox website, and we'd love to boost your confidence.
Best,
obcst
Glass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case came in over a week late was passed the gift giving time......
I would recommend this to a friendDo not allow magsafe feature
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case do not allow magsafe feature on new iphone 12 pro max.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Leonardo!
We're sorry to hear that you're not loving your Defender Series Pro case! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those out at Best Buy, Apple, or our website!
Best,
OtterBox Customer Service Team
Otter case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to take the phone out and it was difficult to take out
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about your trouble with removing your case, and we'll be sure to let our engineers know about your experience. The good news is, we have a helpful installation video for that case that may help you with removing your case. Check that out here: https://www.youtube.com/watch?v=VppNE6dXw2g
Best,
OtterBox Customer Service Team
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cracked and it didn’t last. Which is so sad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get your damaged case replaced. Give us a ring at 1-855-688-7269, and we can get your warranty claim started.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible product. The whole purpose of an OtterBox is to have 360° protection and their new design comes with no screen protection. Don’t waste your money or make sure you buy a glass protector.
No, I would not recommend this to a friend Very little space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the structure of the case. But it’s hard sometimes to bring down the silent mode tab down on the left side of the phone since the case give very little space to bring it down, mostly when u have acrylic nails on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. A change in dimensions isn't on our road map, but we'd be happy to pass your feedback along to our product design team for future consideration. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to chat!
Best,
obcst
- Cons mentioned:Wireless charging
No wireless changing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This OtterBox case is a great case with one exception, you cannot wirelessly charge through this case. The case is just to thick to wirelessly charge through. Returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that this Defender Series Case gave you trouble with the wireless charging feature. This is understandably frustrating and not the results that we found during our testing. We hope this one unusual experience does not prevent you from considering our products in the future. If you ever have any OtterBox questions, please feel free to reach out to us at the link below.
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Not very protective.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case did not do a good job of protecting the camera lenses. Husband dropped his phone and 9ne of his camera lenses got broken along with the lens cover on this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear of the damage your husband's iPhone sustained while under the watch of the Defender Series Pro case. We genuinely put forth every possible effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the very best protection available to limit the potential for such discouraging outcomes, but unfortunately, and given incident is still subject to a variety of unique dynamics that prevent us from eliminating all risk.
Our warranty can't be extended to your husband's device, however, we'd very much like to help get him set up with a new OtterBox for a fresh start. Just give us a call at 1-855-688-7269 and we'll set things in motion!
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Not a real defender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting to have a screen protector like older version had, this protector case cannot be called defender anymore, very disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Ismael!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually I will Be returning this item. When put my phone in the case is tight on the top and bottom of the phone but both sides on left and right it’s loose and clicking
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're thinking you'll be returning your Defender Series Pro! It's certainly odd to hear that your case isn't fitting properly around the sides. If you still have that case, we have a great warranty, so we'd be more than happy to get you taken care of with the replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Unhappy camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the way it fit my iPhone. It kept pushing the screen protector away from the screen. I ended up returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Defender Series Pro! While that case is designed to work well alongside OtterBox screen protection options, we can't guarantee compatibility with all screen protectors on the market. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Defender no go for MagSafe charger!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with MagSafe wireless charger!! Too bad I’ve used this case one literally every iPhone I’ve had (at least 6)
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro. While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those out at Best Buy, Apple, or our website!
Best,
OtterBox Customer Service Team
Phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this for years, holds in place well clip is awesome however my whole back glass shattered through Case…
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not selling the front cover is pretty sad! All make sure to never buy your product again!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry you're feeling as though this Defender Series Pro case is headed down the path to reduced quality. That wasn't our intention at all. We decided to forego the built-in screen protector to allow direct, clear-cut access to your iPhone's curved screen.
We assure you this case still went through extensive hours of testing to ensure it will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, please feel free to give us a call at (855) 688-7269 and we'd be happy to boost your confidence!
Best,
obcst
Elam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apply should give the whole charger ! Should have a case with the apple showing! Issues with charging with the case on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble Qi charging with your Defender Series case on. While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Overpriced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go buy a military grade cover on Amazon for half the price. Or go with the defender pro.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Atxag08,
While we recognize your apprehension based on price, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. If you ever need any assistance with your OtterBox, please call us at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a wireless charger in my car and it will not work with it .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case was designed with Qi charging in mind, we have seen that some chargers will perform better with our cases than others. Additionally, we've found that OtterBox Power options tend to lead to the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team