Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $35.99
Clearance
The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1513 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 35 reviews
  • Pros mentioned:
    Case quality, Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    The best for protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Otterbox Defenders for every phone I’ve ever owned, why should I change? I want the best protection and they are hands down superior to other cases. If you do not like bulky, this case isn’t for you, but I’m purchasing strictly to keep my phone safe. This case hasn’t changed much in looks, but from what I can tell, it’s made better than the older Defenders. Time will tell on how it lasts and wears. This is the first “Pro” I’ve owned, and it has more texture to the case than a regular Defender. I rather the Pro’s grip and feel, so for me, this one gets 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Form and Function

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, feels great, fits perfect, and solidly protected! I thought the Defender series was the best protection still allowing unrestricted function that was available, but now there is the the Defender series Pro screenless. Combining the Alpha Glass tempered glass screen protector and my phone is fortified, yet fully functional. The Defender series Pro outer cover feels great and provide awesome grip.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Good, but it could've been GREAT!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox cases since my iPhone 4S, and I absolutely ADORE them! They always keep my phones looking as if I had just bought them from the store years later. This case is no exception. Fits my iPhone XR like a glove, feels very sturdy and makes for a very comfortable and secure grip in my hands. I've never-and WILL never-complain about the extra added bulk the case does bring because that's what enables the case to protect your phone so competently even with multiple hard drops onto concrete (I've NEVER had a cracked screen thanks to Otterbox!). My ONE qualm, and the reason why I didn't give the item 5 stars, is that I am thoroughly perplexed as to why there is no built in screen protector on this model. That's one of the benefits of Otterbox Defender series cases-all in one protection including a screen protector. I read another review prior to purchase where Otterbox responded to the no screen protector feature by saying that they didn't feel that the phone would have been able to be properly protected by this case, due to the curved screen, if they added the usual built in screen protector. However, how were they able to add a built in screen protector for the Galaxy S7 Edge, which has a MUCH more curvier screen and body than the iPhone XR? That doesn't make any sense to me. Other than that, I love the case and the protection that it offers.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection
    Cons mentioned:
    Bulk, Weight

    Rated 4 out of 5 stars

    Great Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers great protection for my iPhone. It is non-slip and completely encases my phone with the exception of the glass front; although the case surrounds the phone and creates a bumper around the face of the phone. The case fits my iPhone XR perfectly. It is a little bulky and makes the phone a bit heavy, but it's a trade off for the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Grip

    Rated 5 out of 5 stars

    Excellent protection for your iPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox fits quite well and completely protects my iPhone. It’s very easy to install and gives a lot more traction when holding the iPhone in my hand. It might be a little more expensive than some other cases, but well worth the price for the extra protection!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    vvvvv

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Otterbox Defenders for every phone I’ve ever owned, why should I change? I want the best protection and they are hands down superior to other cases. If you do not like bulky, this case isn’t for you, but I’m purchasing strictly to keep my phone safe. This case hasn’t changed much in looks, but from what I can tell, it’s made better than the older Defenders. Time will tell on how it lasts and wears. This is the first “Pro” I’ve owned, and it has more texture to the case than a regular Defender. I rather the Pro’s grip and feel, so for me, this one gets 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent Case for Protection!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my new iPhone XR and it is an excellent case for protection and comfortable grip of iphone. Only negative, cut the rubber piece off charger and silent button for easy access. Its bulky but its the best case I ever had for protection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip, Protection

    Rated 5 out of 5 stars

    Sturdy Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great for protection! Its not like the old otterboxes where the silicon part was very rubbery texture. Its easy to grip and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip, Protection

    Rated 4 out of 5 stars

    Need a built in screen protector

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box always been good for me love it so far very safe feels good to my hand was very easy to put onto my phone feel it makes my phone looks bigger I love the color and how easy it is to charge my phone and put my headphones in and out

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Randy,

      We're thrilled to hear you're loving this Defender Series Pro Case. We decided to fore-go the built-in screen protector to ensure direct, clear-cut access to your curved display. We understand how that can feel more vulnerable, but we assure you this case still went through extensive testing to earn its Certified Drop + Protection rating.

      If you're looking for another line of defense, we make awesome tempered glass screen protectors which we trust will give you the peace of mind you're looking for. Check it out here: https://www.bestbuy.com/site/otterbox-alpha-glass-series-polyester-screen-protector-for-apple-iphone-xr-clear/6339350.p?skuId=6339350

      Should you have any further questions or concerns, feel free to give us a call at 1-855-688-7269, and we'd be happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    great protection from drops

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit heavy, but it really protects the phone when dropped and it does not easily slip off your hand or other surfaces.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    So far so good!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent dropped it yet as it is so easy to hold onto. Bulky yes, but necessary so screen doesnt crack.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    I wanted to get the best protection for new phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always seem to drop my phone and wanted the best protection because new iPhones are all glass. This case does that. Very protective and phone does not slip off surfaces. It’s a bit thicker than I’m used to and doesn’t fit in all pants pockets but I’ll live with that. Easy to find in my purse too. Sure, it’s not pretty or stylish but that’s ok.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always kept my iPhones in Otter Box cases and I’ve never had any problems. I tried the Commuter case first, which was a little less bulky, but the back of the case felt slick. It was difficult to use the phone with one hand without it feeling like it would slip and fall. The Defender case has more grip in the back and I’ve had no issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Best Otter Box Is The Defender

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Defender is the one to use to protect your phone. I have it clipped to my belt at work as maintenances mechanic and it is super secure. Have dropped my phone a few times and no damage done. The outside shell has a great rubberized grip that last longer than any other case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Does The Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job that I need it to do. For protecting my new iPhone XR from me being clumsy. The rubber helps me hold it while the inner protection protects my phone from damage. Great buy if you are always dropping your phone!

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case for extra protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the same Defender case on last phone for 6 years, never a worry. It may be a little bulky for some, but fits my grip and has a non-slip cover and suits my needs just fine. I was glad to find same cover for my XR.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my otter box cover. Feels good in you hand and doesn’t slip on smooth surface. Needed to get a screen protection as it didn’t have one. The clip can be used to cover the screen when you not using the phone. Or clip it on the back and you can stand up your phone but it wil cover up the rear camera.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    great case as always!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reliable, dependable and strong...these cases always work amazing to protect your product as much as possible! also provides great gripping action when holding!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Very protective

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otter Box is pretty and is very sturdy and protective of iPhone that is all glass. It’s easy to grip and not slippery but not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Protects my new iphone XR very well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Defender. Gives me a better grip on a slippery phone and if I do drop it, it is much better protected from breakage.

    I would recommend this to a friend