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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1513 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 30 reviews
  • Pros mentioned:
    Fit, Grip, Protection
    Cons mentioned:
    Bulk, Weight

    Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers great protection for my iPhone. It is non-slip and completely encases my phone with the exception of the glass front; although the case surrounds the phone and creates a bumper around the face of the phone. The case fits my iPhone XR perfectly. It is a little bulky and makes the phone a bit heavy, but it's a trade off for the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Love the color & sturdiness!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my last case that had a corner break right off. Seemed really heavy and clunky at first, but forgot about that by the next day. Also bought one in another blue shade for my 16 year old daughter. Thought the bulk would be an issue for her, but she really likes it too. Just takes a little getting used to accessing buttons and the charging port. Offers great protection and I love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector, Weight

    Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has never failed me. Although this makes the XR much bulkier And heavier than I would like and has no screen cover, it’s still a fav for protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    This is the one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Otterbox since I got my first iPhone, the 6+. That's, (what?) more than 4 years ago. The belt clip broke once on that one and Otterbox replaced it, no problem. But it saved my phone several times. I don't know if there's anything closer to armor than this case. It adds weight, but who cares? Now I have the iPhone XR, and this Otterbox is better than the first one I had. I recommend a screen protector, too, especially if you buy your phone outright and you want to keep it a while.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    great protection from drops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit heavy, but it really protects the phone when dropped and it does not easily slip off your hand or other surfaces.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector, Weight

    Rated 4 out of 5 stars

    Great case, No screen protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is an excellent case. It is durable and provides the type of quality I expect from Otterbox with less bulkiness than previous models. I would have given this case 5 stars if it had a built in screen protector, but sadly the case is open on the front. This seems to be the trend with most phone cases now days though so I can't say I have any real complaints about my purchase. At the end of the day this case is worth the money and it will keep your phone safe without a doubt.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Does what I need it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is at least the third time I’ve used the otter box defender as my iPhone has changed size. I commute and recreate on bicycles with my phone strapped to my hip where I can easily manage volume and play settings while I ride. They have protected my phone in some gnarly crashes, and are reliable in inclement weather. You get used to the bulkiness pretty quickly when it’s not in the holster.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every phone and apple product me and my family have has a Otter Box Defender on it. They are a little bulky, but that is what makes them protect so well. I have seen how they work first hand having two small children that find a way to drop iPads routinely. I am a fan of this product and will continue to purchase for all my apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case made yet. Little heavy but fits great and protects phone well.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector, Weight

    Rated 4 out of 5 stars

    Not as impressive as the prior OtterBox case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second OtterBox Defender Case . The first case kept my phone protected and looking like new for the entire 3 1/2 years I kept the phone. The new Defender Series Pro is without the screen protector, and seems heavier than the original. It also lacks the cut out for the Apple logo on the back of the phone . The holster latch holding the phone in place does not feel like it is secure enough for this heavy case. Overall it is a solid case, but I preferred the OtterBox Defender Case I had for my IPhone 6.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Protective Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three young kids that are hard on everything and this case helps me keep my phone safe from their destruction. A lot of people complain it’s bulky but it doesn’t bother me if it gives me good piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Weight

    Rated 4 out of 5 stars

    The best protection for any cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guaranteed protection although it’s bulky & heavy also a little bit pricey

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Weight

    Rated 5 out of 5 stars

    Nice protection

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like OtterBox cases a lot. This cases is nice the only issues is it makes the phone more bulky which is what OtterBox does to the phone & also heavy. If u want a light & thin case look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Very protective case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very protective, and has a nice high raised lip to help protect the screen in case of a drop face down. It is a little bulky, but for the protection it offers, it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    durable and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otterbox; it’s the only brand I’ll buy for my phones. Their cases are stylish and not too bulky, and they offer superior drop protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Sturdy Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox phone cases have always been pretty good in terms of protecting the phone. This one is no exception. It does its job. The product is bulky and makes a rather thin phone into a heavy object.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel confident that my new phone will be protected at all times and the case is not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    OtterBox Defender - Great protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox system Works well. Too heavy but phone is protected. Clip on works well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great product but a heavy feel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for the phone but it is a bit heavy and stick in the pocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Weight

    Rated 3 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides excellent protection typical of otter box, but is a little too bulky and makes the phone seem heavier than it should.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi gah7v,

      Sorry to hear that this Defender Series Pro seems a little too cumbersome for your style! If you're looking for something that still provides that typical excellent protection, but in a slimmer style, we would recommend taking a peek at our Symmetry series. The Symmetry incorporates a sleek, one-piece design that securely wraps around your iPhone. Feel free to check it out via the link below, and if you have any questions, just direct them to our friendly Otters at 1-855-688-7269!

      Best,
      OtterBox Customer Service Team OtterBox