Customer Ratings & Reviews
- Model:
- 51193BBR
- SKU:
- 6287802
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Case good, Clip not
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I would try the Otter Box again, but had the same results. The protection for the phone is very good. Somewhat hard but I get on the phone but much harder to remove! However my main problem is with the clip breaking. This time in less than two weeks!!! Otter will replace them if you follow their procedure. But you live without a clip until the new one arrives. Has happened on four occasions so I am going with a different product. Great concept and you may have better luck!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Opus,
We're bummed to hear this Defender Series case didn't work out for you.
For safety reasons, our holsters are engineered with a safe breaking point, so our customers don't get into sticky situations. Like you said, we're always happy to replace damaged belt-clips. We hope this experience doesn't turn you away for good. If you have any further questions or concerns, or you're willing to give this one more shot, give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Screenless edition is dumb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like that it doesn’t protect the screen, I have always gotten the Otterbox Defender series cases and they’ve always had a screen protector or cover before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with the design of this new Screenless Edition Defender Series case. After extensive testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Additionally, the Defender Series is now compatible with Amplify and Alpha Glass to leave your phone protected in a way no Defender Series of the past could! Give us a ring at 1-855-688-7269 if you'd like to learn more about those screen protection options.
Best,
OtterBox Customer Service Team
Just too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband recently replaced his iPhone 6 with an iiphone XR (after an unfortunate accident). He purchased this Otterbox to avoid future damage. We have always used holster phone cases with a front and back - you can find relatively inexpensive ones on Amazon. He decided however, to give this pricey Otterbox a try. He is already regretting this choice...it just makes an already larger phone too clunky. We'll be replacing this with our inexpensive Amazon alternative in the near future.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Manelady,
We apologize that this Defender Series Pro ended up being just too cumbersome for your comfort level! This case is specifically designed with multiple layers in order to ensure the best phone protection possible. While the thicker style might initially feel a little larger than life, you can rest assured that your husband’s phone should stay safe and secure for a long time to come!
That being said, if you’re looking for something that offers sleeker security, we would recommend our Symmetry series. The Symmetry does not include a belt clip holster, but it does provide premium protection in a slimmer style. Feel free to check it out via the link below, and give our helpful Otters a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-clear/6287821.p?skuId=6287821
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have screen protection included and I had to buy separate. The box did not mention that though
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We apologize this Defender Series Pro case left you looking for more! We decided to fore-go the built-in screen protector to allow clear-cut, direct access to the curved display. Although we understand how this may feel vulnerable, rest assured, we're confident this case should safeguard your investment for a long time to come.
If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
My phone still broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone by accident and I’m not that tall and it still broke the screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro case. While our cases are tough, there are some variables that are still unpredictable. Though we can't replace the device itself, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a huge fan of the Otterbox case, I religiously bought them for many years. This year I got a new phone and I found out that they make them faceless /screen less now. I hate it, I don’t like the look of it but most importantly the case itself has a muffled sound to it. I am guessing because it’s screenless, I always felt that this was the best phone case in the world but not anymore. I feel like my phone is not safe anymore.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Twinkie,
We apologize that this Defender Series Pro doesn't seem to be meeting the standards set by your previous OtterBox cases! We purposely engineered this product with an open-faced design in order to provide complete access to all device functions, including the stellar audio. It is certainly odd that your case seems to 'muffle' your iPhone XR, and our friendly Otters would love to take a closer look to troubleshoot this with some alignment tricks. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll get you back on track to crystal-clear sound quality in no time!
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Ok for protecting phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have screen protector but is a heavy duty case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Snickers,
We're glad to hear that this Defender Series Pro feels rugged and ready to protect your iPhone XR! We intentionally decided to forego the built-in screen protector on this version in order to provide complete access to the beautiful display, but rest assured, this Defender is still just as protective as ever. If you have any additional questions or comments, feel free to direct them to our customer service team at 1-855-688-7269, and they'll be glad to further assist you!
Warmly,
OtterBox Customer Service Team
It is an expensive case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case protects the I Phone really well. However the plastic belt clip is made cheaply. It has broke several times forcing me to buy a new phone case. There is a stress point where the phone snaps in and it continuously breaks. I cannot recommend this phone case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Holster! Did you know we have a great warranty? We'd be more than happy to get you taken care of with a replacement belt clip. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Already has a crack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed! This phone case was highly recommended. I dropped the phone once, and it already has a crack.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Conductress,
We sincerely apologize that this Defender Series Pro received a catastrophic crack during a fall! Our cases are not necessarily engineered to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise jeopardize your device. As long as the iPhone is still doing okay, we're going to call this a win and cut straight to the part where we set you up with a warranty claim!
Feel free to give our friendly Otters a ring at 1-855-688-7269, and they'll send over a tough new replacement that we trust should protect your phone for a long time going forward!
Best,
OtterBox Customer Service Team
RETURNED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BULKY AS HELL ON MY MAMA THIS THANG IS UNFEASIBLE JUHURD CANT BE HAVING A BRICK IN MY POCKET B
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving the size of your Defender Series Pro case! That case is our most rugged protection option, so it is a bit more robust than some of the other choices in our lineup. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803
Best,
OtterBox Customer Service Team
Too big, heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case holder is too big on my waist so I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi James,
We apologize that this Defender series ended up seeming a little larger than life for your preferences! If you're looking for a case that offers slimmer security, we would suggest taking a glance at the Symmetry series, which might be more up your alley. Feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any additional questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803
Sincerely,
OtterBox Customer Service Team