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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1316 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,316 reviews
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Holster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I chose this item was the holster. My husband has to have one and the others that offered it looked and felt cheap. The only thing is, it is thicker than the average case. I do like that it is not 2 pieces any more.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone case otterbox defender

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my iPhone. Dropped a couple of times no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very rugged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this case. I love the belt clip feature. It keeps it handy when I’m at work.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always purchased Otterbox for my phones. Hold up well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a great case for hard workers. Still works well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A definite must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A definite must have! This item is essential if you own an iPhone! It will protect your phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case really protects my phone I dropped my phone and there was no damage to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for Cell Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for those of us who need the Belt Clip included with the Defender series.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case for my iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent case for my iPhone I feel confident that my iPhone is well protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never go wrong with otterbox. Always on my phones, always protecting.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect case for my industry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great for the protection of my device in my line of work.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Heavy duty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box case is heavy duty so no worries if you accidentally drop. Keeps all ports secure.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great quality, great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased otter boxes for my phones because how great they are at protecting it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone case! You need something to protect this much because the phone is so expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I love my new otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Very satisfied with my new Otter box. I like the protection it provides for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best protection you can get for an iPhone, a very expensive $1400 iPhone that is. Lol

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case for your iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are going to pay for the new iPhone XS Max. You should protect with the best case ever.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective. I am a hard person on cases so this is just what the doctor ordered.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my son’s new iPhone Xs max. Well made phone is protected. Love Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Bulky, Protective, Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky but protective. Love the silicon outer layer BUT it stretches easily over time. Also, the snaps don’t fasten in so well for the hard shell.. was afraid it would come apart!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey SF27,

      Yikes - we sense some strong uncertainty surrounding this Defender Series Pro! We apologize that you're feeling apprehensive, and we have to admit, we're also perplexed as to why the rubber is stretching, or why the side latches don't seem to be fastening as tightly as they should. Please feel welcome to call our awesome representatives at 1-855-688-7269, and they'll gladly set you up with a warranty replacement. We're confident that a brand-new case should exceed your Otter expectations and give you no such trouble going forward!

      Best,
      OtterBox Customer Service Team otterbox