Customer Ratings & Reviews
- Model:
- 50962BBR
- SKU:
- 6267211
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
Great for galaxy note 9
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at the store and have had no problems with it!
I would recommend this to a friendWork great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never has any issues with this product will recommend it
I would recommend this to a friendDurable case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable and long lasting case you can count on
I would recommend this to a friendNeeds a cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item but needs a cover like the S7 edge version
I would recommend this to a friendNote 9 case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay,would have loved a screen protector.....
I would recommend this to a friendLove Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason not 5 star is there's no front shield.
I would recommend this to a friendokay case for phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is so tight of a fit that the plastic screen cover is pulling up under the case. I went back to the store 3 times to have employees fix this and they were not able to. Wish otterbox made a case that has the plastic cover built in.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Case,
We apologize that this Defender Series Pro doesn't seem to be working seamlessly with your screen protector so far! Are you, by any chance, using this case with one of our Alpha Glass or Alpha Flex products? If so, the two items should work seamlessly together!
If you're using this case alongside a different screen protector, unfortunately, we are unable to test our cases with third-party accessories, so we cannot always guarantee 100% compatibility. Regardless, our playful Otters would love to dive in to try and help, so please feel welcome to call them up at 1-855-688-7269. They'll take a closer look and do their best to fix things up!
Best,
OtterBox Customer Service Team
Awkward
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have finger ID from my left hand. Opening flap goes to the left and I have to use two hands to open my phone. Nice leather, however, should open upward or be reversible to open left or right.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there GregoryOP,
Whoops - looks like this review was meant for one of our Strada cases, rather than the Defender Series Pro! Regardless, we apologize that you're not loving the orientation of the folio cover, and we'll gladly pass your feedback up the ladder to our product design teams for future consideration. In the meantime, if you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269 - they're always excited to help out!
Best,
OtterBox Customer Service Team
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case is sturdy i dont like the fact that they dont make this case with a screen cover just another way 2 get more money out of u.so for that reason i gave them an average review
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Catch84,
We're sorry to hear that you're feeling so disheartened by the screenless style for the Galaxy Note 9 Defender Series Pro! Over the past, we have received overwhelming feedback from Otter friends and fans saying that they would prefer either no such built-in screen protector, or a tempered glass option instead. This was mostly due to touch sensitivity being impacted by the integrated shield, so with the curved display on the Galaxy Note 9, we intentionally decided to forego this shield and offer the Alpha Glass as a separate solution. While we completely understand your hesitation, rest assured that the case still passed all of our extensive tests to ensure maximum drop protection!
Should you have any additional questions going forward, please feel free to call our playful Otters at 1-855-688-7269. They're always thrilled to dive into some answers!
Warmly,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No longer impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to swear by the otterbox brand, until I dropped my Galaxy 8+ and cracked my screen. I still decided to buy one for my Galaxy Note 9, and I returned it, I lost confidence in this product after they stopped making them without the built in screen protection. Go back to making them the way you used to, and I will be back. And for the record I have a case with a built in screen protection so I know otterbox can make it again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Unimpressed,
We're truly sorry to hear that your Galaxy S8+ didn't survive a tragic drop while within the Defender Series. This case passed extensive tests to ensure that, even without a built-in screen protector, the case would successfully provide the best device protection possible without foregoing complete access to your infinity display. Unfortunately, every fall is subject to a number of different circumstances, some of which are simply beyond our control, and we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
While our warranty does not extend to the Samsung device itself, we would still love to set you up with a brand-new OtterBox to ease the sting, even if just a little. If you do end up changing your mind, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be more than happy to help out with this!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Not happy with new otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is ok, but I really dont like the fact that it doesn't have a screen protector attached like previous cases like my S7 Edge
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Anthony831,
Sorry to hear that you're not totally falling head-over-heels for this Defender Series Pro! We truly feel that customers will have the best experience with their curved infinity display via direct contact or use of a separately applied tempered glass. While the case itself passed all of our extensive tests to ensure maximum protection, if you're looking for a little extra security upfront, we would suggest taking a peek at our Alpha Glass, which is specifically engineered to fit perfectly with that case. If this sounds like something that you might be interested in, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to explore this option with you!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Not worth the dough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and doesn't have the front protection like past versions. I don't see any benefits to this versus any other hard rubber $10 cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there ATribeCalled516,
We're sorry to see that you're feeling some uncertainty towards this Defender Pro series! We intentionally decided to forego the traditional built-in screen protector on this version in order to provide full, direct access to the curved display on the Galaxy Note 9. While we certainly understand that this new design might cause some apprehension, rest assured that the Defender case is still just as protective as ever! Here at OtterBox, we are committed to keeping your device as safe as possible, which means extensive testing and premium engineering to ensure a stress-free experience.
If you're looking for a case with a sleeker style, we would recommend taking a peek at our Symmetry series. This unit still offers superior security, yet with a more pocket-friendly design! Please feel free to check it out via the link below, and give our helpful Otters a call at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-clear/6267218.p?skuId=6267218
Sincerely,
OtterBox Customer Service Team
Not very durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this Otterbox for a week and sat down without my phone in it and it broke in two pieces. I normally am a fan of Otterbox but this was not the standard.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Allen!
We're sorry to hear that your case snapped so easily. Thankfully, we have a stellar warranty, so if you give us a jingle at 1-855-688-7269, we can get you set up with a replacement case!
Happy Holidays,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Too bulky for Note9 and dosen't accommodate Zagg
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky for Note 9 and dosen't accommodate Zagg curved glass screen protector well, allowing case to lift it.⁸
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jim!
We're sorry to hear that you're not liking your Defender Series case. If you're looking for a screen protector that is compatible with your OtterBox, we'd suggest checking out our Alpha Glass or Alpha Flex.
As for the bulkiness, if you're looking for something a little more sleek and pocket-friendly, we'd suggest checking out the Commuter Series case, because it still keeps your ports protected from dust and debris while slimming down the profile of your phone. Check it out here: https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-note9-black/6267213.p?skuId=6267213
Best,
OtterBox Customer Service Team
Encasement good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The encasement of the phone is good but the attachment clip makes easy access to phone calls almost impossible. I love the case but have removed the attachment clip
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Tennistime1,
Our apologies that the belt clip holster wasn't your favorite part of the Defender series! This attachment is optional, and is not necessarily for the protection of your Galaxy Note 9. If you run into any future questions or comments, please note that our friendly Otters are always just a call away at 1-855-688-7269!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Durable case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.60 bucks for a case with out screen protector.....
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dude,
We sincerely apologize about any miscommunication surrounding the screenless design for the Galaxy Note 9 Defender series. We intentionally decided to forego the built-in screen protector on this version in order to offer clear-cut, direct access to the curved display. Rest assured, the unit is still extremely protective, and we're confident that it should prove its worth time and time again as it keeps your Galaxy Note 9 safe. If you run into any further questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll gladly dive in to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Price, Screen protector
No screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They still charge a lot for this but won’t give you a screen protector!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Charm,
We're sorry to hear that you're feeling a bit disheartened by the screenless style for the Galaxy Note 9 Defender Series Pro! That particular product is specifically designed without a built-in screen protector in order to provide the best, most direct access to the beautifully curved infinity display. Rest assured, the Defender case is still just as protective as ever! If you have any additional questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to further assist you!
Best,
OtterBox Customer Service Team
Does its job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is great but comes in 3 parts and super hard to get on and off. Still doesnt protect curved screen so I suggest getting a screen protector as well
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Stacy,
Sorry to hear that this Defender Series Pro has been acting a little stubborn when it comes to case installation! The good news is that once it's on, your Galaxy Note 9 is protected and ready to go. If you need any future application assistance, please don't hesitate to give our friendly Otters a call at 1-855-688-7269 - they're always happy to help out!
Cheers,
OtterBox Customer Service Team
Case needs to look to the past.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used Otterbox cases but when I saw that this Defender came without a front cover, I was a bit skeptical. First, it's pricey for a case that would now respond like their Commuter or Symmetry cases. Secondly, I didn't think the case protected the edges of my Note 9 well. In the end I needed something to better protect my investment.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Spidey,
Sorry to hear that you were feeling some uncertainty towards our streamlined style for the Galaxy Note 9 Defender Series Pro! While we completely understand your hesitation towards the updated design, we specifically engineered the unit to strike the perfect balance between premium protection and full device functionality, so the sides of the case are designed to provide complete screen access. Not to worry - we're confident that this case should prove its worth over time as it continually keeps your device safe and secure, no matter what comes your way! If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help out!
Cheers,
OtterBox Customer Service Team
`
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case but too bulky a s hard to take phone out of case. Craig led when I tried to take out had to return back to store.n
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey mack,
We apologize that this Defender Series Pro ended up being a bit too bulky for your tastes! If you're looking for something with simple and sleek style, we would suggest taking a peek at our Symmetry series, which offers slim security. Check it out via the link below, and give our helpful Otters a call at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-clear/6267218.p?skuId=6267218
Best,
OtterBox Customer Service Team