Customer Ratings & Reviews
- Model:
- 50962BBR
- SKU:
- 6267211
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wireless charging
cell phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly, hard to get in and out of case. Will not charge on the new wireless charger in case. Clip to awkward to use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey rick,
We apologize that your Galaxy Note 9 isn't becoming best friends with this Defender series like we expected! It is bizarre that your wireless charging isn't working super well, especially since this case tested to be compatible with all wireless chargers in the horizontal (or landscape) position. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help with some quick troubleshooting. You'll be back on track to smooth device security in no time at all!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
When the Otterbox Bites back..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This makes the 3rd phone that my Otterbox Defender Series holster has cracked the screen of....... tisk tisk tisk
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there SitosLastStand,
We're so sorry to hear that this Defender series holster seems to have a nasty bite! We have to admit, we're a little perplexed by this feedback, since it isn't something that we typically hear about that product. Our friendly Otters would love to grab a few more details to see how they can help, so please don't hesitate to give them a call at 1-855-688-7269. We'll gladly do what we can to get you back on track to stellar security A.S.A.P.!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Too big and bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it will protect your phone but it's just too big and bulky for me
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Missouridrew,
We apologize that the Defender series seems gargantuan on your Galaxy Note 9! Fortunately, we do offer a few other protective styles that come in a sleeker style. For example, by clicking on the link below, you can check out our Symmetry series, which offers a pocket-friendly design. Feel free to take a look, and if you have any further questions, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-clear/6267218.p?skuId=6267218
Sincerely,
OtterBox Customer Service Team
Had to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Though I love the otterboxes, it wouldn't fit phone without feeling like I was destroying the new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Yvetteski,
Thanks for the OtterBox love! We apologize that your most recent experience proved to be a little tricky, and that you felt your best option was to return the product. Had you contacted our friendly representatives, they would have been more than happy to provide additional installation assistance, but we also completely understand your decision to head in a different direction. We sincerely hope that this interaction does not prevent you from considering our protective options in the future, and if you have any other questions going forward, please feel free to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Not the best product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter cases use to be astonishing product however there was a down fall. I took out my phone out of my pocket and then it fell down and it cracked my phone it had the otter case on however the crack is on the bottom left of my phone which i feel disappointment. Cheap product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Robert,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Insulted customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manager Lee was extremely rude to me. I was just trying to find out some info and he was the rudest person and i understand now why he has rude employees.
No, I would not recommend this to a friendclip broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had great luck usually with stuff from Otter Box but not this time. The clip broke when I sat down a month after I got the thing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey winchester00,
Uh oh - we're sorry to hear that your OtterBox luck seemed to run out with this recent belt clip! We're happy to report that our Otter magicians have a few tricks up their sleeve to restore your fortune. Simply give them a ring at 1-855-688-7269, and they'll set you up with a warranty replacement before you can say, "Abracadabra!"
Best,
OtterBox Customer Service Team
Too heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not only heavy but has difficulty loading onto my fast charger out of the clip. Would not recommend for Galaxy 9 notes
No, I would not recommend this to a friendAwkward!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy, pulls my pants down. I guess I am committed to keep it since I have opened the package. Probably won't use it1
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Eddie!
We're sorry to hear that you've had to suspend the use of your Defender Series Pro case! If you're looking for something that is a bit easier to carry around, we'd suggest checking out our Commuter Series. That case boasts a nice, sleek profile, without sacrificing the covered ports or trusted drop protection. Check it out here: https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-note9-black/6267213.p?skuId=6267213
Best,
OtterBox Customer Service Team
Does not protect screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These worthless infinity displays aren't fully protected by any case. I wish Samsung would quit making phones like this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
We genuinely apologize that this Defender Series Pro doesn't seem to be matching up with your predictions! We intentionally decided to forego the traditional screen protector on this version in order to provide full device functionality with your infinity display. That being said, that case still went through extensive tests to ensure the best device protection possible, and we're fully confident that the unit should keep your Galaxy Note 9 safe no matter what device dangers come your way! If you have any additional questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Clip broke off after 4 days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repeated purchases of otter boxes ,same thing happens clip on portion breaks off. Done buying them
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi HopingForBetter2,
We totally understand why you would expect that belt clip to have a longer expectancy than four days, and we're so sorry this one fell short this time around.
For safety reasons, our holsters were engineered with a safe breaking point so our customers don't get into sticky situations. The good news is we have a great warranty and we'd love to send you a brand-new belt clip which we trust will be better able to withstand the pressures of protection. Feel free to click on over to our Support/Warranty page, and we'll get you back on track to sturdy side security!
bit.ly/warrantyotter
Cheers,
OtterBox Customer Service Team
Won't buy Otterbox ever again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Belt clip is very cheap and easily breaks. Otterbox will not honor lifetime warranty on the clip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there FIRESTICKWAYNE,
We're so bummed to see that this belt clip broke on the job! Our sincerest apologies regarding any miscommunication on our warranty. We do have a limited lifetime warranty, and we'll be more than happy to replace that damaged holster for you. Just give our friendly Otters at ring at 1-855-688-7269, and they'll be more than happy to set you up with a claim as soon as possible!
Best,
OtterBox Customer Service Team
Does not provide enough protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not cover enough to prevent glass from falling off
No, I would not recommend this to a friendcase is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this case seems to interfere with my cell phone. People cant hear me speak.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Coconuts,
We hear you loud and clear - and we want others to as well!
We apologize that this Defender Series Pro is dealing with some strange audio issues, and our friendly Otters would love to clear things up with some quick troubleshooting techniques. To start, we would recommend removing and re-installing the case, making sure that all ports are aligned. If this doesn't do the trick, feel free to reach out to us at 1-855-688-7269, and we'll gladly do what we can to help out!
Best,
OtterBox Customer Service Team
Bringing it back it does not fit my note 9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product say note nine but it does not fit. Bringing it back
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Henry!
We're sorry to hear that your Defender Series Pro case isn't fitting properly. Best Buy should definitely be able to get you taken care of with a case that fits properly. If you're still having trouble, give us a ring at 1-855-688-7269, and we can help you get a case that will fit your phone.
Best,
OtterBox Customer Service Team
Not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip for the case broke within 2 weeks. Not durable
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that the holster for your Defender Series Pro case broke so quickly! The good news is, we have a stellar warranty, so we're happy to get that belt clip replaced for you. Give us a ring at 1-855-688-7269, and our amazing CS Otters can get your claim started.
Best,
OtterBox Customer Service Team
Measurements were not accurate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my Samsung Galaxy Note 9 phone. Returned for refund.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there yaya,
We apologize that this Defender series didn't end up working out for you! We have to admit, we're a little perplexed, since this case is intentionally designed to fit perfectly with the Galaxy Note 9. Had you contacted us, our friendly Otters would have loved to help with some troubleshooting techniques, but we also certainly understand you decision to return the item. We genuinely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions, please feel welcome to give us a call at 1-855-688-7269. We'll always do what we can to provide assistance!
Sincerely,
OtterBox Customer Service Team
Too Big, Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not what i am used to, large case, probably durable but big.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey nick,
Our apologies that this Defender Series Pro seems to be a bit bigger than expected! Although the extra layers on the case can add some rugged security, we certainly understand how sometimes, the unit can feel a little larger than life. If you're looking for something that still offers premium protection, just in a sleeker form, we would recommend our Symmetry series. The Symmetry has the power to stylishly dress up your device, while also keep it safe and secure! Feel free to check it out via the link below, and let us know if you have any questions by calling our friendly Otters at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-purple/6267220.p?skuId=6267220
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Bulk
Protective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The otter case appears to be very protective. It is pretty bulky and adds some weight to an already heavy phone, but should be worth that downside. I got the charging station with the stand up section with the phone. You have to lay the phone vertically on the station to get it to connect. Once I figured that out, it's all good.
I would recommend this to a friend The boring, responsible coworker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this case for just over 3 months. It's been like working with a boring, responsible coworker everyday. They seem bland and then they save your butt a few times, and after awhile you grow to appreciate them. The case excels in drop protection and the material is great quality. I've dropped my phone a handful already and it seems like it would take a freak accident to damage my phone from a regular drop. The only downside for me was that it was the boring, nonexpressive option compared to other cases.
I would recommend this to a friend