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Customer reviews

Rating 4.7 out of 5 stars with 2002 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,002 reviews
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Best Otter yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case! It’s got good grip without being sticky or clinging to the inside of my pocket. I like that it adds some bulk to the phone and I feel like I can really grip it. I love that it tapers in the middle. It’s a really nice shape/profile. Also really like that it’s screenless. It works perfectly with the tempered glass screen protector I got for cheap online. It’s a cool design in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box phone case is a champ

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case does a great job of protecting the incredible investment we’ve all made in our iPhone's!! And Bestbuys online price was wonderful especially compared to every cell phone store in the area!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Protection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for the phone the only issue I have is that struggles to charge on some of the wireless chargers and tends to get really warm when left on the charging pad

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone holder

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product really protects my phone, service was fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Otterbox for Iphone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works great. Has grip all around the surfaces to help keep it secure in your hands. It does bulk up the phone a little but seeing how delicate the Iphone 12 is, I believe that is a plus. It was a little difficult to put the case on, first you must remove the rubber piece and then you have the hard plastic case that must be popped open, the phone goes in that case first, then the rubber can be wrapped around it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Protection Case Made!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought the OtterBox covers for my phone's. They are the durable and easy to covers. They protect my phone much better then other one's out there. I have never had a clasp break on any of the covers that i have ever bought. Yes thet cost a little bit more but your getting the best protection out there to keep your phone in one piece even if you drop it many times. Well worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable light weight and has great protection and good quality

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for iphone 12 or 12 pro! A little bulky, but saves your phone from drops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, amazing, protective and sleek simple design

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Review of phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Solid protective case. easy to use/ Well thought out design

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my device...especially for those of us who drop their phone frequently

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps phone on my belt and easy to use. Keeps phone safe.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great on my phone. Very is to put on phone. It has already saved my phone once.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Protection for my Iphone 12. Very easy to put on and take off for cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    I phone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a bit bulky, but it gives great coverage for more protection!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Good grap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to grap and easy to remove also it give you good protection to the cellphone

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Solid product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides very sturdy and solid protection. Fits the phone perfectly as well. Only downside is that it does make the phone heavier. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Mother's phone protected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mom for mother's day and she's loved it this is the only phone cover protector she likes she always dropping her phone now that she is getting older so it does the job

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Good protection - Not compatible with MagSafe.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good case to protect your phone but I was looking forward to the plastic protector for the screen like my iPhone 8 case had. This case also will not work with MagSafe chargers. I had purchased a MagSafe charger for this phone but it is extremely difficult to use the charger with this case. It is almost like you need doctor's hands to make it work. If you want a case that will protect well this is for you. If you want to use a MagSafe, then you may want to consider a Mous Limitless 3.0!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're not loving your Defender Series Pro case! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best to protect your phone, price is not that bad if you want a good product

    I would recommend this to a friend