Questions & Answers (23)

• Q: Does this case come with the plastic screen that goes over the phone, kind of like the two part one with the hard case inside and the rubber outside? Thank you in advance (4 answers)

  A: It doesn’t have a screen protector built in, they have gone to ones that stick directly to the screen. More strength in that design. The case does have the inner hard plastic skeleton that snaps around the phone, two pieces and the softer rubber outer piece that covers it. Good case to protect your phone , especially if you are in places that it gets dropped and bumped.

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• Q: What is the warranty coverage from Best Buy? (4 answers)

  A: Hey there! All Otter products, whether purchased directly from our website or from Best Buy, include our limited lifetime product warranty. If something should go wrong with your case, just give us a ring at 1-855-688-7269 and our friendly Otters would be happy to help with a replacement.

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• Q: Is this case compatible with the new Mag charger for iPhone? (3 answers)

  A: it wont stick to it, but it will work. the mag safe cases has a magnet in it tho that helps the phone stick to the charger. Hope this helps.

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• Q: Does the Otterbox Defrnder for OPhone 12 Pro work with wireless charging pads? My new I Phone 12 will not charge with the pad. Is the case too thick? (4 answers)

  A: Yes the phone case is to thick you need a high amp wireless charger for it to work with the defender series. Not the usual 10amp chargers but something more along 40 amps to penetrate through the thick rugged case

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• Q: Is this case making my voice cut out when speaker function is on during FaceTime or audio call? (6 answers)

  A: No. The microphone is not covered.

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• Q: Does this come with a holster clip? If so, can it be removed? (4 answers)

  A: Yes it comes with a holster clip and yes phone can be detached from the clip

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• Q: does this work with qi chargers? does it work with magsafe? (3 answers)

  A: I do not believe it works with the magsafe charger. The case is too thick.

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• Q: Should the Otterbox Defender pro have my Iphone14 screen glass facing towards me or away when using the belt clip? (4 answers)

  A: Your choice. Do you want to protect camera lenses or phone screen. Since I have a screen protector, screen is out.

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