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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2007 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,007 reviews
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Classic Otterbox Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this slim down version of the Defender. I have used their Defender cases for years but wished they could find a way to vut down on the bulk and the have with this model. Still a bit bulky in the pocket but no where near as bad as before. You're going to have a tough time breaking your phone in this case, which is exactly why I buy them. If I have a gripe it's that I really have to dig deep to get to the mute switch. Other than that is a very good case and when you can get it on sale, it's a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Disappointing compared to previous Otterbox cases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otterbox cases for years. I have never had a damaged phone, despite multiple drops. The case for the iPhone 12 disappoints me compared to others. It did not include a protective cover for the screen - I had to buy one separately. Also, it does not feel as secure when clipped into the holster. Black was the only color choice - I was used to many more options from Otterbox.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Bill!

      We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If your holster continues to give you issues, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Case quality
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case as all the otter box defender series are, just wish it was a little bit bulkier (peace of mind knowing it’s super safe!)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box top protector of iPhone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otter Box. 1st one lasted 7 yrs. Never had a scratch, crack or breakage. Bought new iPhone & purchased 2nd Otter Box. Other protector brands do not protect your iPhone like Otter!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Of course but it.. it’s an otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is there any other way to carry your phone on your belt and protect the value of your most hated monthly bill. No!!! Who needs one of those expensive insurance plans? Otter box has been my insurance plan for 10 years now and I have never broke a phone even after thousands of drops not a scratch. So year get a otterbox yo!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent drop protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone case. I drop my iPhone relatively frequently so I wanted the best possible protection. My iPhone has been fine since I got this case and dropped at least 100 times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, durable. I’ve owned 4 iPhones, for each phone I’ve always purchased the otter box for protection of my devices. This product helps retain the value of the phone. When trading in my phones I always receive to highest trade-in value because the phone in good condition due to the protection of the otterbox

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Quality but too thick.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does the job it was designed for but makes it hard to charge using a wireless charger.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always liked OtterBox and never had an issue. This has always been my go to for cases. I even dropped my phone 20’ up and still nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I buy a new phone I always buy an otter box. Its great protection for my investment in a phone. I think their quality has went down though as usually a year to 14 months in I have to replace it to keep the drop strength

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Phone Protection in a Case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lifesaver for a clumsy person! I have dropped my phone several times, face down, and not one scratch.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It Works.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box Defender does what it’s supposed to do: Protect your phone from the day to day hazards anyone might encounter. It’s tough enough to stand up to my daily routine as a Nurse and as a homeowner. Don’t expect your phone to survive a drop in the lake or having someone run over your phone in their SUV. But it projects your phone very adequately from butter fingers drops, falls out of pockets or bags, and the occasional falls into puddles.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST!! protection for any iPhone. Have used OtterBox Defender on every iPhone I’ve had. Guess that’s over at least three or four models. Only down side was lint would get between clear plastic of the case and actual iPhone screen. The one I just purchased doesn’t have the clear plastic so problem solved.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Looks to have been updated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otter Box for the IPhone 12 Pro. This seems to have been updated compared to the one I bought a year or so ago. There was nothing really wrong with my old one except the rubber was wearing and fitting loose around the camera corner.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    For the Tough Guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m rough and tough on phones so I need a case that supports my need I fish hunt work in a garage I’m all the time dropping my phone, so that tells my story. This case is definitely a #1 product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Tough

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of my iPhone cover! Plus it is super strong and has protected my phone from accidental drops. There is no other phone cover I’d choose to protect my expensive investment!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family has had serval phones, androids and iphones over the years. The best case for them is any of the Otter boxes. Over the years as we’ve dropped our phones we’ve never had them damaged because of the OtterBox. I highly recommend these to everyone as our opinion is they are the best on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Would definitely recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective. I have dropped it from 6 ft on concrete and it has been protected even the screen

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for iPhone 12. I really like the belt clip, can wear it through all seasons and have it readily available to use. I’ve always had good experience with OtterBox phone protection and feel it’s worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for the phone is paramount. Otter should make a way of making them cheaper though.

    I would recommend this to a friend
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