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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2007 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,007 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter box defender

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid quality phone protection, but a little bit bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but not

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but unfortunately it doesn’t fit my phone. I’ve bought Otter cases in the past and never had issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great protection for my new iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very secure, easy to place on my new iphone. Have used the OtterBox for my previous phone as well. Great protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect iphone, so far has worked great. Was a little harder to put on the phone compared to our previous case, which was not Otterbox, but finally figured it out

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snug fit when putting on the phone but then it’s good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my new business partner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice the iphone 12. I had an iphone 6. it is a huge advantage the Iphone 12. I am glad to have the new one, good size, good camara, nice color. Mine is blue. excellent choice!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid dropped it like 100 times and the phone still intact best decision a made by purchasing this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox berry

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mauve color otter box for my iphone 12 was great. Durable and easy to see my phone from others. Must try this

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great case m

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My preferred case for all around protection even a mild amount of liquid protection but it’s expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Otter Box for all my cellular phone and have been verry happy with their performance. This one is no different. Good quality product all around.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Eh..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh, does what it’s supposed to do. You have to watch what screen protectors you put on, not all of them are compatible. The case protects the phone pretty good, adds bulk, but it’s ok. There’s a little squeak when you press the sides, maybe mine was defective, idk.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Defender Series Pro case! Keep in mind, we have designed that case to be compatible with Amplify and Alpha Glass, but we can't guarantee compatibility with third-party screen protection. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good buy, but it does not have a screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox rocks!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust Otterbox! It is the best cell phone cover that exists!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sturdy case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fit's nicely with the phone. I had the one for iPhone X and never really took the phone off the case until I upgraded to iP12 and to my surprise the phone looks clean with no dings or anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful sales clerk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful nice sales representative assisted me in finding exactly what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy OtterBox for my Apple products. They never disappoint. I once had the case itself crack, and OtterBox replaced it. I only had to pay 5$ in shipping. Once again, great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always went with Otter for my phone cases. It makes my phone a little thicker as that makes my phone easier to handle. It also still allows me to charge my iPhone12 wirelessly in my car.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality. I purchased more Phone cases. Most definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers excellent protection from drops and spills It is a bit bulkie if you if you carry your phone in your pocket Holster part of case has a sturdy belt clip that can also be used as a kickstand

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the extra money for this well protected case for the expensive phones! Great fit and great quality.

    I would recommend this to a friend
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