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Customer reviews

Rating 4.7 out of 5 stars with 1995 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,995 reviews
  • Rated 5 out of 5 stars

    Beautiful color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and color are stunning. It is a bit rare to find but worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was exceptional and clerk was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case for a phone if you drop your a lot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always go to Otterbox for my phone cases. They may not be the cutest cases but they do protect my phone always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke my last case belt attachment and had to get another. One case I’ll buy for my iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and quick and easy to purchase and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my phone looking new .case has a good look to it . Clip holds well .

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Feels great!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong case while still being comfortable in size. It comes with a case clip as well if you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and very durable. Had for 6 months and so far no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox for iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great customer service. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Tough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding toughness, I have used this product on multiple phones

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Built Strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute color and built tough I’ AlWAYS use otterbox. Only downfall it’s bulky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection at a good price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already saved my phone once. Be sure to get a compatible screen protector the edge/bezel was just a half a mm too far in for my first screen protector.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Replacement for the fourth one that an ear broke.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as Turtle Armor. Would not buy it if a Turtle Armor alternative was available.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking and durable case. Was a bit confusing figuring out how to get it on my phone but once I checked the instructions I got it on easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and perfect price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect produce great price Highly recommended! Best product for your money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only case i’ll buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used otterbox defender cases since I got my first phone. My phone has been dropped, thrown, stepped on - you name it. Never any damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a civil engineer and spend a lot of time on construction sites and lots of drops happen and this case has held up well. I would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works. Works. Works. Works. Works. Works Works. . Works. Works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as intended. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its been 2 weeks and holding up great. its been dropped, and in water. The case is still strong and not broken.

    I would recommend this to a friend