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Customer reviews

Rating 4.7 out of 5 stars with 1995 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,995 reviews
  • Rated 5 out of 5 stars

    Iphone 12 Otterbox Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very durable and protects the phone It was little bit challenging to install it, but i figured it out. It is also came with a clip and stand

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Misleading description

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this reading that it supports wireless charging but it does not support functionality with the new MagSafe charger promoted with the iPhone 12.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Axman,

      We are sorry that this Defender Pro Series is giving you some wireless charging trouble. Although it may not work with the magnetic components of MagSafe, it did pass all of our wireless charging tests. We’d like to get more details so that we can sort things out for you. When you have a moment, please contact us at the following link.

      https://www.otterbox.com/en-us/contact-us

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Recomended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with this cellphone, I high recommended for avery ones,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbreakable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy casing, have used otter box products for a long time, always reliable against dropping, otter box is very dependable for grand children

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nice purchase but it was a little hard to install it since the phone case is sealed together pretty good and it didn't seem like it peeled apart that easily. After figuring out that after unpacking, it wasn't too hard to insert phone into case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and its wonderful great sound and fast video download

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very quality and heavy duty, I like it a lot as a case

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    wait time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hung around the store for like 25 minutes . I saw 3 geek squads walk by and not one person ask for help. I had to track someone down to get help. he wasn't knowledge able in apple products. then charge me to put a screen protector on. took even longer for that

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Andres! We hope that you are enjoying your products! Should any questions arise as you enjoy your products, please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter Defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case offers great protection for the iPhone. This Defender does not come with a protective plastic shield for the face of the phone. Not a big deal, I don't think. My only complaint is that it is very difficult to open the hard plastic shell. I find it frustrating to try and get the phone out of the case. Also the plastic / rubber buttons on the side sometimes require a bit more pushing to get the operation to work. But the reason for buying this case is for the protection it provides for the phone, and the case is very good at that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has been using this phone cover for years and it stands up to its name. Great study cover and wouldn’t buy anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong case. Will recommend to anyone that wants to protect their phone. You do need a screen protector though. Love the clip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband. He is very rough on his phone cases and this is holding up very well. Love the clip attachment. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Col.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No exceptions noted. My second cell phone holder and very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Limited options and colors available in the store. Really like the look and feel of the Otterbox! Was able to get exactly what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    defender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    protects as advertised. good fit of product. good texture for handling

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    5 star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfect and protects my phone. It is very light too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for hard workout conditions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough and rugged! I work construction and have dropped the phone off a 12’ ladder on to the concrete. Not one scratch

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    New Otterbox for IPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox provides incredible protection without adding the bulk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beginners it’s a start and Iam sure I will have fun working with it I’ve saved a lot of money for this and I always shop at Best Buy # 1 store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a much smaller version than for the IPhone X and seems much more stable. So far, so good. I wish it had a little more character though.

    I would recommend this to a friend