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Customer reviews

Rating 4.7 out of 5 stars with 1995 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,995 reviews
  • Rated 5 out of 5 stars

    Review of Otterbox for iPhone 12 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. Very sturdy and perfect for a 15 y/o boy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slimmer than before

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new version of this cover they made it as sturdy as the others defenders but at the same time it is much slimmer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds phone nicely, easy access to all phone controls, nice sturdy clip to hold on belt. Very comfortable while using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim and great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great. Slim and strong, I had the last model for the iPhone 8 and it was great but to bulky and this is so much nicer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case, durable and will protect my new iphone. I also like that the holster has a stand so I can prop up on my desk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted and needed. I am definitely happy with my new phone. It does more than what I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable, a must have. I'm very clumsy and dropped my new phone 20 mins after purchasing it, luckily i had this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say. I've been using OtterBox for all my phones over the past several years. Very happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case! My son swears by Otterbox and this case does not disappoint! I highly recommend this case for anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 2 out of 5 stars

    Didn't work with Apple's wireless MagSafe charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case however it claims to work with wireless charging. However in my case it did not work with Apple's Wireless Magsafe Charger. It does work with some other wireless chargers but that should be stated in the product literature. I've gone back to my old worn-out Apple case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions! OtterBox

  • Rated 5 out of 5 stars

    iPhone 12 case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will save you headaches from the screen breaking great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy matched your price online $40 and some change in store this was about $60 so $20 in savings and love this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good sturdy case. My husband gets a new one on every phone he gets. Never had a broken phone yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I 12 Apple I phone cover and belt holder Great and very useful. Wonderful product safety and durability

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Great protection. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RMan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and the buying experience was fantastic. Kevin is a great Best Buy representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item as a gift seems durable enough to protect the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Iphone 12 defender case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great product from otterbox. Quality material surrounding my new Iphone gives you the best drop protection period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best cases, period! I’ve never broken a phone with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like always Otter box is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally I don’t get the defender because of the extra screen, now without that I’m very satisfied with this protector.

    I would recommend this to a friend